Very professional and efficient.
Very professional and great to work with.
Recognized Excellence - The whole company was great.
Areas Of Satisfaction - The service was great and they were easy to communicate with.
They are an awesome company who was very professional and considerate. None of my belongings were broken.
The guys that came out and packed us and moved us were very courteous, professional and got the job done quickly.
I would recommend them to anyone. They are the best. They are a very conscientious, kind, timely, and organized company.
I was most satisfied with the professionalism they showed when they came. They were very professional and nice.
Forward Van Lines completed the work efficiently, and they were professional.
They're very cooperative and lived up to everything they said.
Would strongly not recommend.
They were very helpful while moving my 96 year old mother.
They were very careful with every piece we had. We had 100 year old antique glass and none were broken.
Forward Van Lines always does a great job!
They were very good and professional.
Some ítem were missing.
I would NEVER recommend Forward Van Lines to my worst enemy. They had no respect with people's stuff. My boxes arrived in poor condition, one was completely broken (I have pictures), which doesn't surprise me when I saw the way they were throwing the boxes around. My floor lamp, which was one of the few furniture I brought with me, was placed sideway on top of all the boxes. When they removed the lamp, it was crooked and with scratches. They also lost one of my boxes, that I only realized after unboxing everything. It was one that cannot be replaced, since it had many of my personal, memory stuff, like pictures, baby clothes, letters from my grandmother, etc. Also, they did not deliver my things on time as they promised. I was told 5 to 12 days to have my things delivered from Miami to Las Vegas. When I called customer services about the expected delivery date, they said they had up to 30 days to deliver my things, which was not mentioned when I was quoting with them. Their customer service was very dismissive and annoyed with me when I mentioned the 12 days that I was told, they simply said there was nothing they could do about it. Well, don't trust their word about any of their promises, because it is just sales talk. Another ridiculous thing about this company is on the fine prints of the contract, which they will not mention before you sign the contract, but they will definitely point out that you didn't read the fine prints so it's your fault. After 75-ft from the truck, they will charge you extra for every feet they have to move. Because of that, I had to get a storage unit so I wouldn't have to pay the extra $400 they were going to charge from my parking lot to my apartment. However, when the truck got to my storage unit, they said they couldn't move the truck close to the door because the truck was too big to make the turn. The staff from my storage unit said they had seen many 18-wheeler trucks make that turn, which means that they were very lazy and didn't even try to make it happen. On top of that, the two men said they could only take my things to the bottom of the ramp without charging me extra for the "extra feet" they had to walk until my unit. At the end, I had to move all my boxes up a ramp to my unit – talk about great service, hu! In summary, my experience with Forward Van Lines was the worst possible - from late delivery, broken boxes, missing boxes, extra fees, and rude customer service. No I would never recommend this company. STAY AWAY!!!
They were prompt with their timing to deliver.
They are a really great company.
They did not bring a bid enough truck. They had to come back a second day. When they were in a pinch, they began packing like a fourteen year old would pack.
Forward Van Lines provided excellent service from start to finish. My wife and I were always treated with respect and professionalism when we called, and every face-to-face meeting with representatives of Forward was professional, courteous, and helpful. The men who loaded and unloaded our trucks -- particularly Vincent and Alex, who unloaded for us--were hard-working and willing to go beyond the call of duty. Despite our having to have our furniture unloaded and stored due to unexpected problems in the house we were moving to, nothing was broken in transit. An excellent experience from start to finish.
Personnel were professional.
Service was average. Some really good personnel but some that did not respect our property.
Believe me they know,, Losing 24 of 29 items shipped
I use them all the time. They're responsible, they're quick, and they're on time. They're a good service. I use them exclusively. I'd give them an A+. I've already recommended them to many people.
It took Florida Forward Van Lines two days to pack up my house, which would take—they said that's how long it would take. But at the very end, they were really rushing, and a couple of my last shades were messed up. I didn't do any reporting or anything. Another thing they did, was they left one my very large paintings down at the loading dock. After they had left, the guys at the apartment building told me that the workmen—it had already been packed, they had just forgotten to put it on the truck. Otherwise, they did really good. Very professional. I think the reason they didn't finish as quickly as they wanted to was because one of the guys—it was three man crew that were working on packing—and one of the guys was not very well trained, and he kind of took off for a while, at some point, so they were really bound on him. I'd give them a B+. They're an excellent company. This is one of those things where two of their guys were superb, and all the company interactions were superb. It was just this one guy who was not.
Florida Forward Van Lines helped me move in June. They were efficient, courteous, and they got the job done, and did it pretty much the way I wanted—I can't complain. I would grade them an A.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Forward Van Lines as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys