Satisfied
Outstanding work setting up the appointment and great job picking up and delivering everything! Brian, Dareus, Demetrius, and Tony were all excellent. Even Amber was great returning a refund since it took less time than estimated. Awesome job!
left a lot of stuff behind - basically half of the kitchen cabinets and the entire bathroom were not moved and had to do it myself.
Areas For Improvement - They didn't fall short in any areas.
Areas Of Satisfaction - They met my expectations
They showed up on time, but from the moment they walked into my house, they told me the price would probably change from the estimate they originally gave me. They didn't give me a range for the price. It ended up being much higher than I was originally told. They finally gave me a price in the last hour that they were here so I had no choice but to agree. I feel like they took advantage of me. It was a bad experience.
It has been so long, I am not sure. I used the company twice and had 2 different experiences.
Forward Van Lines broke two of my items and did not repay me for the damages.
They were on time, courteous, and professional.
Guy was professional, had great ideas, had an understanding of our need, was to prompt, and had efficient management of the job. I've used him several times!
I am very satisfied with their service, from beginning to end.
They were great and very accommodating. I highly recommend them
The staff at Forward Van Lines was extremely professional. They showed up when promised and there were no damages that occurred during the move.
They were absolutely the worst communicators. Our entire experience was misleading and they misrepresented themselves throughout the process.
The movers were prompt and did the job. However, somewhere in transit my bedroom set was damaged and staff did not make it easy for me to apply for damages despite having to pay an arm and a leg for "insurance". What good is my insurance if I cannot recoup when there are damages to my furniture?
5 Stars
I used Forward Van Lines for my moving services and it was the worst service I have ever paid for. They were to store and deliver my items for my move out of state. Items were delivered destroyed or not at all. Getting assistance was ridiculous and no apology or follow up on my missing furniture.
They have great service and they are very dependable.
Forward Van Lines is a great company. They did a great job and I would recommend to all of my friends. I am very happy with their service.
They were attentive, effective, and professional.
Very happy with crew and service. Worked very efficiently but took care with my belongings.
Very professional and efficient.
Very professional and great to work with.
Recognized Excellence - The whole company was great.
Areas Of Satisfaction - The service was great and they were easy to communicate with.
They are an awesome company who was very professional and considerate. None of my belongings were broken.
The guys that came out and packed us and moved us were very courteous, professional and got the job done quickly.
I would recommend them to anyone. They are the best. They are a very conscientious, kind, timely, and organized company.
Very professional! Workmanship was very good. Excellent!
Loved the whole design process from start to finish!
The installers were awesome, great, courteous, delightful and cleaned up great.
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