Craig and his crew went above and beyond in making our sunroom perfect. Provided excellent suggestions on placement of rock around the fireplace, adding a coffee bar, and placement, size, and type of glass for windows. Craig kept us informed on the progess. A big thank you to Rudy and Manuel for their professionalism and expertise.
John and Cheryl Kelsey
Emerald Sunrooms & Design is a 5 star company. This was our second time to use them to change out a window to a patio door. Not only was everything completed as promised but they went the extra mile in returning to confirm everything was in working order and we were happy with end result. We definitely recommend them.
Quality is high. Very professional. A little pricey.
I would not hesitate to recommend Emerald Sunrooms (and already have). Neighbors are already hiring them.
Craig and his talented team receive my highest recommendation for a job that surpassed my expectations.
Areas For Improvement - The final, completed product was very good. We are very happy with how it turned out. The subs they used were professional and the project moved at a decent pace. My only frustration was the cost came in so much higher than the budget, and there was little communication during the project informing us that our costs were so high. We learned this when receiving the final two invoices.
I was very pleased with all of the work performed and it was done in a timely manner. Everything was done very professionally and there were no shortcomings. They told me what day and time they would be there to complete my project and they were on time and had every item needed to complete my Sun room. I would recommend this company to anyone who wants a honest deal for their money and quality work.
Craig is a real professional. I am happy with his work. Will recommend to anyone
Emerald Sunrooms & Design exceeded our expectations! The quality of their work is first class!
Emerald Sunrooms was a pleasure to deal with and they did a fantastic job repairing and replacing a sunshade. They are coming back to do some more work on the old sunroom and possibly some fence work. Such perfectionists, I would highly recommend.
Under short circumstances, he was able to squeeze us in in a timely manner and get the project done quickly.
We've used Emerald for various large and small projects for about 9 years. They are the best folks we've ever encountered. Always top quality, thorough in planning and estimating, and leave is with results even better than we'd expected. We can't say enough complimentary things about Craig and Stacy Cummings and their crews.
Craig and Stacey were a pleasure to deal with. Craig and his crew were professional and left the job site clean and presentable. The screen enclosure looks great and the quality of work was excellent. Emerald Sunrooms were a bit pricey, but you get what you pay for.
Craig and his crew far exceeded our expectations! They were incredibly professional and thorough. They showed up every day and worked diligently. The level of craftsmanship and attention to detail was magnificent - it is clear that they take great pride in their work and everything was done to the highest standards; it was always more important for them to get it done right, than to just get it done. The job site was always organized and tidy. I cannot recommend them highly enough for any remodeling project - there is not one thing that could have been even slightly improved. They are an anomaly in this industry! And not to mention, they were all incredibly pleasant to be around! :)
Very good experience. Craig was very responsive to our questions and concerns across the project.
Areas For Improvement - The original screen came in and they spotted that it had a hole in it. The order was resubmitted and I'm still waiting for them to set an appointment for the new install. They haven't been very responsive on that. I've called them to try and get that schedule, because it probably should have been done last week.
I AM EXTREMELY SATISFIED WITH THE WORK THAT EMERALD SUNROOMS PERFORMED AT MY HOUSE. FRIENDS AND FAMILY HAVE COMMENTED ON HOW WELL MY SUNROOM IS BUILT. I WOULD RECOMMEND THIS COMPANY TO ANYONE CONSIDERING IMPROVEMENTS TO THEIR OUTDOOR LIVING SPACE. I LOVE MY SUNROOM.
I am completely happy with my finished project. I would use Emerald Sunrooms & Design for my next project.
Definitely not the cheapest but in this case you definitely get what you pay for.
Emerald built us a small standalone building in our backyard that was designed as a commercial kitchen. He worked from my own drawings and made adjustments as we went along. For all Intents and purposes, this was a full blown house in small square footage. With all that could've gone wrong, Emerald made this an overall, positive experience for us. Everything never goes right, and this job was no exception, but I felt they leaned on the side of fairness and worked to resolve problems quickly and professionally. I'd not hesitate to use them again.
Expertise - He didn't have the depth in commercial kitchen knowledge, but he was more than expertly qualified to build the building to my liking.
Communication - Most of the project was great communications. We had occasional repeated discussions, but I rathered this than the wrong action taken.
Value - The job cost more than what I'd planned for, but I had adds and thought ESR worked to minimize waist and in most cases by challenging contractor bids when I'd have issue with the estimates.
Likely To Recommend - Without hesitation. In fact, already have recommended them. Emerald built us a small standalone building in our backyard that was designed as a commercial kitchen. He worked from my own drawings and made adjustments as we went along. For all Intents and purposes, this was a full blown house in small square footage. With all that could've gone wrong, Emerald made this an overall, positive experience for us. Everything never goes right, and this job was no exception, but I felt they leaned on the side of fairness and worked to resolve problems quickly and professionally. I'd not hesitate to use them again.
Areas Of Satisfaction - This structure was solidly built. They built it to last and did not cut corners anywhere. Craig took my design idea and bought into. He made good recommendations when we hit a snag and offered some ideas to enhance the look as we made progress.
Lead Source - We've known about them since the late 1990's when we were looking to add a sunroom to our house. They didn't get that job, but we used them to replace windows in the the sunroom and also called them in on other bids.
Emerald Custom Homes - They just built a second home for us, so no time soon.
Ok to publish
Areas Of Satisfaction - Kept to the schedule, returned my calls promptly, and did a good job overall.
Lead Source - I'm a return customer from some work done several years ago.
Additional Comments - Craig and his team are upbeat and and very positive about what they do. I'm very pleased with the end results.
Craig is very good with communication both in person and via Email and TXT, all are greatly appreciated. He was very open to our ideas and we appreciated the open conversation about options and impact of each.
Areas For Improvement - None.
Areas Of Satisfaction - The final product/result of the patio cover was as expected, good work, good clean up.
Lead Source - Saw work being done in our neighborhood and liked what we saw.
Emerald Custom Homes - No plans for new home.
Areas For Improvement - What we had wanted was a weekly update on cost. But they came in under budget so it was fine.
Areas Of Satisfaction - The quality of work of Emerald and the subcontractors. They also had great communication.
Lead Source - Found you on the internet.
Additional Comments - It was a real pleasure. They kept it clean and organized. It exceeded our expectations.
Professional & Organized - Craig and Stacy are the epitome of professional. They show up on time for meetings, and do what they tell you they will do. As first time renovators with lots of questions, we were very pleased with Craig's willingness to explain things in detail.
Schedule - Our project took longer than expected. As the homeowners making decisions, we will take partial credit for the extended timing, but there were numerous days when things wouldn't progress. I like to speculate here that because of good referrals ESD's workload was increasing greatly at that time, and perhaps they were spread a little thin. So I'm chalking it down to good things leading to a lack of resources. What renovation ends on schedule anyway, right?
Employees & Subcontractors - The employees and all but one subcontractor were a pleasure to work with. They were very professional and courteous. However, we found it very difficult to work with the plumber that was subcontracted with out project (Greg). He cut corners, was not familiar with code, and just didn't seem like he wanted to be working at the house.
Value - You get what you pay for.
Areas For Improvement - If I had to choose, timing and price. Those can probably be said with just about any project though. We do take partial credit on both.
Areas Of Satisfaction - First and foremost, they are great people to work with. A close second, they do not cut corners. I always felt confident that they were doing things the right way the first time.
Lead Source - Referral.
Areas Of Satisfaction - The quality of the workmanship was satisfying.
Lead Source - I was referred to them by someone I know.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Emerald Sunrooms & Design as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys