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The quality of work was excellent. Bill, my sales rep, was prompt and on time. They called on the day of installation to let me know they were on the way, and they cleaned up after they were finished and took the old gutters with them. All around it was an excellent job.
Taylor Construction did a great job installing my windows in a short amount of time. The windows look great, and the staff was professional and courteous.
They work hard to make sure you are satisfied. There were a few issues along the way. Their exceptional efforts to resolve them and satisfy their customer were much appreciated.
My project manager, Brent was very accommodating and responsive, he was very helpful.and understanding. He worked really well with me. Some of the contractors they used were not as amazing as Brent was.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Citrus Fresh Carpet Cleaning as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys