The worst pool company ever!!! They do crappy installation and do not stand by their product. Less than a month after we got our pool we noticed a leak, keep in mind it is supposed to have a warranty, well they want to charge us $250 to come out to check it to see if it’s covered under warranty. We paid almost $8000.00 cash for this pool and it’s been nothing but a disaster. They have horrible customer service and I DO NOT recommend them to anyone. We have since switched pool companies. Browns pools will never get another dollar of my money.
Installed a Hayward Pro logic light and did not install a GFI breaker which the law requires.I’ve called Rick the service Mgr all he said was the work was done before he became Mgr.The job cost 1.400.00.The light was not protected so it blew.
They're good, fast and did everything on time.
The customer service is pretty darn good.
The installation by Brown's Pools & Spas was great.
My family has been going to Brown's for over three decades, any time we have gone somewhere else it reminds us how great Brown's really is!
From showing up on time to the follow up it was great.
Vince is the guy that handled my project and this is the third pool they've built for me and if Vince is still there I will be back!
I was very pleased with all the staff and service I received from Brown's Pools and Spas. They were helpful anytime I had questions regarding equipment or supplies.
I have already.
David, Dale and the crews that built our pool where efficient in all areas of pool construction. Great, honest, and dependable pool construction company.
Recognized Excellence - All involved, it had to be a team effort!
Additional Comments - Consider Browns pools and spas if your interested in a pool or spa. You will be satisfied.
Areas Of Satisfaction - I was most satisfied that their people were very nice and the installation went well.
Areas Of Satisfaction - I have been impressed with Browns Pools from the planning stage to project completion. They took the time to explain all product offerings for above and inground pools. When we discussed budget and our expectations the right choice for our family became obvious
First pool purchase for us. We did a lot of research and decided to go with Brown's. Being first time pool owners we had a lot of questions about set up, maintenance, cost, type of pool etc. Brown's answered our concerns and helped us with understanding pool ownership. We received a good price on the size pool we wanted. The crew can out and did an outstanding job with set up.
Vince was fantastic to work with.
Areas Of Satisfaction - I was most satisfied with the entire process working with Vince.
Recognized Excellence - Vince provided us with exceptional service.
Everyone at Brown's Pools did a fantastic job! David was wonderful and offered great suggestions. Ricky is a pool expert and his whole crew worked really hard too.We love our newly improved salt water pool.
Areas Of Satisfaction - David's personal service and he always answered our questions and offered options.Ricky has been working on pools a long time and has lots of experience and valuable advice.
There was a problem that I didn't anticipate having. The pool was so old and they did a good job of renovating it.
Areas Of Satisfaction - I was most satisfied with the service, maintenance, and the installation.
Lead Source - I heard about them from a friend.
Recognized Excellence - Everyone did a good job.
Recognized Excellence - I would like to recognize, Rick the installer and David, the one who made the plans.
Additional Comments - They did a fine job and I am very pleased.
Areas Of Satisfaction - I was most satisfied with how informed they kept us, and that they did what they promised.
Lead Source - We heard about them because they have been around forever.
Areas Of Satisfaction - I was most satisfied with the whole process.
Recognized Excellence - They all did a good job.
Great product but very poor customer service and follow through.
Areas Of Satisfaction - I was most satisfied all over.
Lead Source - I heard about them because I live in the area.
Recognized Excellence - Everyone did a good job.
I will never recommend this company. If I could, I would go to the news and photograph what they told me they were going to do versus what was actually done.
They were exceptional and did excellent work. We can't say anything negative them. We will highly recommend them.
Areas Of Satisfaction - I was satisfied in all areas of our experience with Brown's Pools & Spas.
Lead Source - We have used them before in the past.
Recognized Excellence - We would recommend everyone who assisted with the project.
Did a great job in record time! Will defiantly use again when needed!!!
Great neighborhood. Great house. Great office staff. I just wish the timeline for the pool/play amenities was adjusted accordingly so the residents would know it wouldn't be ready when we were told it would be ready.
Very polite prompt good professional job I would highly recommend them to anyone of my friends thank you fresh coat everyone was very impressed.
Fresh Coat Painters gets my recommendation. We have used them for external and internal. We wouldn't hesitate to use them again.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Brown's Pools & Spas as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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