About this company
Brown's Pools & Spas
Since 1974 Brown's Pools & Spas has been in business serving the Metro Atlanta and West Georgia area. Beginning as a small, seasonal, pool chemical shop, throughout its history Brown's has steadily added additional products and services over an ever-growing market area. Show more
Since 1974 Brown's Pools & Spas has been in business serving the Metro Atlanta and West Georgia area. Beginning as a small, seasonal, pool chemical shop, throughout its history Brown's has steadily added additional products and services over an ever-growing market area.
Brown's Pools & Spas has installed over 3,000 swimming pools in the Metro Atlanta & West Georgia area in its history and last year served over 50,000 customers in its retail locations. Brown's Pools & Spas currently serves all of Metro Atlanta & West Georgia with our New Construction, Remodeling, retail, and service departments. In addition, we construct new in-ground pools throughout all of the metro Atlanta area, as well as all North Georgia and western Alabama.
Brown's is unique in its market as the only family-owned business with multiple store locations constructing and servicing pools without substantial subcontracted labor. The mission of Brown's Pools & Spas is to deliver to our clients a quality addition to their backyard that exceeds their expectations, thereby solidifying a long-term relationship with the client to support the care of their recreational investment. Hide
GuildQuality surveys
Photos 77
Reviews 29
Of 28 respondents, 29 left a reviewRecent reviews
Krystal H.
The worst pool company ever!!! They do crappy installation and do not stand by their product. Less than a month after we got our pool we noticed a leak, keep in mind it is supposed to have a warranty, well they want to charge us $250 to come out to check it to see if it’s covered under warranty. We paid almost $8000.00 cash for this pool and it’s been nothing but a disaster. They have horrible customer service and I DO NOT recommend them to anyone. We have since switched pool companies. Browns pools will never get another dollar of my money.
Ricky P.
Installed a Hayward Pro logic light and did not install a GFI breaker which the law requires.I’ve called Rick the service Mgr all he said was the work was done before he became Mgr.The job cost 1.400.00.The light was not protected so it blew.
Herb P.
They're good, fast and did everything on time.
Brandi W.
The customer service is pretty darn good.
Customer in Hiram, GA
The installation by Brown's Pools & Spas was great.
Chris B.
My family has been going to Brown's for over three decades, any time we have gone somewhere else it reminds us how great Brown's really is!
Chris C.
From showing up on time to the follow up it was great.
Tim M.
Vince is the guy that handled my project and this is the third pool they've built for me and if Vince is still there I will be back!
Linda M.
I was very pleased with all the staff and service I received from Brown's Pools and Spas. They were helpful anytime I had questions regarding equipment or supplies.
Linda G.
I have already.
Rick P.
David, Dale and the crews that built our pool where efficient in all areas of pool construction. Great, honest, and dependable pool construction company.
Additional comments
Recognized Excellence
Recognized Excellence - All involved, it had to be a team effort!
Additional Comments
Additional Comments - Consider Browns pools and spas if your interested in a pool or spa. You will be satisfied.
Customer in Villa Rica, GA
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied that their people were very nice and the installation went well.
Scott M.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - I have been impressed with Browns Pools from the planning stage to project completion. They took the time to explain all product offerings for above and inground pools. When we discussed budget and our expectations the right choice for our family became obvious
Bill H.
First pool purchase for us. We did a lot of research and decided to go with Brown's. Being first time pool owners we had a lot of questions about set up, maintenance, cost, type of pool etc. Brown's answered our concerns and helped us with understanding pool ownership. We received a good price on the size pool we wanted. The crew can out and did an outstanding job with set up.
Chris
Vince was fantastic to work with.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with the entire process working with Vince.
Recognized Excellence
Recognized Excellence - Vince provided us with exceptional service.
Scott D.
Everyone at Brown's Pools did a fantastic job! David was wonderful and offered great suggestions. Ricky is a pool expert and his whole crew worked really hard too.We love our newly improved salt water pool.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - David's personal service and he always answered our questions and offered options.Ricky has been working on pools a long time and has lots of experience and valuable advice.
Riley E.
There was a problem that I didn't anticipate having. The pool was so old and they did a good job of renovating it.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with the service, maintenance, and the installation.
Lead Source
Lead Source - I heard about them from a friend.
Recognized Excellence
Recognized Excellence - Everyone did a good job.
Bryon F.
Additional comments
Recognized Excellence
Recognized Excellence - I would like to recognize, Rick the installer and David, the one who made the plans.
Additional Comments
Additional Comments - They did a fine job and I am very pleased.
Bobby P.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with how informed they kept us, and that they did what they promised.
Lead Source
Lead Source - We heard about them because they have been around forever.
Paul
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with the whole process.
Recognized Excellence
Recognized Excellence - They all did a good job.
Joseph O.
Great product but very poor customer service and follow through.
Dewey C.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied all over.
Lead Source
Lead Source - I heard about them because I live in the area.
Recognized Excellence
Recognized Excellence - Everyone did a good job.
Richard P.
I will never recommend this company. If I could, I would go to the news and photograph what they told me they were going to do versus what was actually done.
Dee G.
They were exceptional and did excellent work. We can't say anything negative them. We will highly recommend them.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - I was satisfied in all areas of our experience with Brown's Pools & Spas.
Lead Source
Lead Source - We have used them before in the past.
Recognized Excellence
Recognized Excellence - We would recommend everyone who assisted with the project.
Darin J.
Reviews of nearby contractors
Review of LeafGuard of North Georgia by Valerie F.
Leaf Guard is one of the very few companies that I have had here doing work on my home that I am 100% satisfied with. The job is beautiful and I love my gutters.
Review of Georgia Water and Fire by Robin A.
All workers sent to my home were non-english speaking so communication difficult. Must always be aware of what materials are being used to avoid substandard quality of replacement materials. Some agreed upon things were not honored by contractor even with a second reminder. Once job was completed... more
Review of ProPainting and Remodeling, LLC by Nancy S.
Our remodeling project with ProPainting and Remodeling had some of everything: totally remodeled master bath, new countertops and backsplash for kitchen, and lots of painting. They were professional, hard-working, communicative, and on-time. I would highly recommend the company, especially Bob as... more
Review of Taylor Construction by Herbert G.
Taylor Construction did just as they said they would. They gave me a super job.
Nearby answers
Robert Johnson of Southern Home Improvement, LLC PRO answered:
Nathan Harris answered:
Learn why professional home builders and home improvement contractors join our community of quality.
Get startedGuildQuality
Customer feedback report
