I met with Bob from Acclaim to discussing our budget for our kitchen remodel on Nov. 19th 2021. He assured me that his company could do the job. I signed the contract and gave him 2000.00 dollars. His final ( his words) cost analysis was given to us Jan 19th 2022. His offer was 15 thousand dollars past our budget. My husband and I spent two hours with him at his office to design kitchen, which we never got the final plans for. We decided to go with another company in January. No Plans, No plans within budget. No refund. And of course blamed in on us. After reading other reviews on the BBB, the behavior was similar. Buyer beware. DO NOT SIGN CONTRACT. This appears to be a pattern of doing business.
Areas Of Satisfaction - Overall design and quality of work
We were very pleased with the workmanship of Acclaim Renovation & Design in construction of a full bathroom in the lower level of our home. The quality of materials, the respect and craftsmanship of the workers, and the timeliness of the project was much appreciated! We would not hesitate to hire this company again!
Additional Comments - very friendly and attentive
Recognized Excellence - Sarah did the design just like I wanted. Brian was an excellent at all that he did in this house
Very professional, efficient and friendly. Very respectful to the fact that we were still living in the house while remodel was taking place. Worked with us to remodel to our
Recognized Excellence - Enjoyed working with the whole crew, especially Frank, who was friendly and conscientious, we could count on him to be on time and his work on our backsplash was superb working even though his hands were killing him when cutting tile in the cold. The office group of course was easy to work with, Mark picked up on our ideas & tastes and guided us in some of our decisions. Katie kept us up on to date on each phase of the remodel.
Recognized Excellence - Brian, the lead on the job, was fantastic. He was meticulous. He answered all the questions. Katie and Sarah were beyond helpful.
Areas Of Satisfaction - They quality of the work is just impeccable.
Additional Comments - It looks amazing. I have recommended them to friends.
Our bathroom remodeling experience with Acclaim was excellent. The process was professional and meticulous from the design stage through to the last paint touch-up. The whole team worked with us to fine-tune the overall design aesthetic and the little details. Both the folks in the office and the journeymen who did the work on site were professional and approachable and constantly checked in with us to make sure we understood and were satisfied with every step of the project. They helped us turn our dated and worn-out 1980s bathroom into a sleek, inviting, and more functional space. And they got the job done in a reasonable amount of time, which is an important aspect of any remodeling project! We definitely plan to use Acclaim for our next major home renovation.
The team at acclaim, from Bob down to the on site crew doing the work, were a joy to work with from start to finish. Our new kitchen is phenomenal and the process from design to construction was smooth and well executed. If I had it to do over again I would not hesitate to call Acclaim.
Communication - The entire team at Acclaim made every effort to communicate quickly and effectively at every step of the process. Questions were answered promptly and any changes to the plans or schedule quickly communicated.
Great Sales & Design team to work with. The installers, especially Brian did excellent work.
Areas Of Satisfaction - Easy to work with, and excellent workmanship.
Additional Comments - Thank you everyone for your patience with my delay and doing such a great job!
Acclaim combined their professional experience and our preferences to make the design process enjoyable and the results phenomenal. Every step of the way, there was constant communication, quality workmanship, and true professionalism. Both the workers and office staff were a pleasure to work with. We highly recommend Acclaim as a superior design and renovation company.
This was by far the best renovation experience I have ever had. Acclaim does an excellent job. The workers are prompt every day and obtain a very high level of excellence in completing the job. I can not say enough about this organization.
Recognized Excellence - I can not say enough about everyone involved in this project from the owner, to the designers, to the workers completing the work. This was by far the most positive experience I have had in completing a major project at our home.
Acclaim Renovations & Design did a fabulous job remodeling our kitchen. The workmanship was fantastic, the professional attitude was awesome.I highly recommend them for any remodeling in your house.We we very happy with the outcome of our kitchen.Thank you Acclaim Renovations & Design
Areas Of Satisfaction - The craftsmanship and professionalism. They scheduled us for demo and installation and were on time
Recognized Excellence - Everyone from the president Bob Gallese, his office staff and the professional installers
They did a fabulous job, their designer Mark was excellent he came up with design we didn't even think about. The workman were great, they were masters. Everything was level and clean. We could not have been more delighted.
Areas Of Satisfaction - I was most satisfied with the help they gave in the planning part. Coming up with colors and styles. Improvements over previous plans. The workmanship was exquisite. We bought some top shelf stuff. They did an extremely professional job.
Recognized Excellence - I would like to recognize Dennis, the finisher. Very fine craftsman and jack of all trades. Mark, the designer gave us great advice. Debbie, who we communicated through, she was very east to deal with and professional. Bob, the owner was very fair in pricing and did a fabulous job in steering the ship. He told us it would take 3 months and it took 3 months and 5 days.
Additional Comments - One of the most professional companies I've ever dealt with.
All work was completed as described, on time and on budget
Areas For Improvement - None at all
We had a second floor storm door replaced. When the installer arrived, he had the exact door we had ordered and quickly and professionally took out the old door and put in the new one. He'd obviously done this before. We're very pleased with our new door.
Areas Of Satisfaction - The door is exactly what we'd ordered, and even though we live in an old house, Bill made the needed adjustments, and before he left, Bill made sure the old door fit into its new space like a glove.
Areas Of Satisfaction - I am a repeat customer. They have always done a good job.
Recognized Excellence - It's really a great team effort.
The quality of the design, materials and workmanship is terrific. We were able to work within our budget. The work was completed in a shorter time than was expected. We have a fantastic new kitchen!
We were very happy with the kitchen renovation that Acclaim did for us. The price was high, but the workmanship was top quality and the people were friendly and responsive to our needs and desires.
Areas For Improvement - They didn't fall short of our expectations, but we were hesitant about spending so much money on the renovation. We may have been able to find another company to do the work for less, but the result may not have been as exceptional in quality, so we are glad we made the decision to have Acclaim do the renovation.
Areas Of Satisfaction - We enjoyed working with Mark in designing the kitchen renovations and the Co-Construct website was extremely helpful in communicating back and forth with all the choices we needed to make.
Recognized Excellence - We really enjoyed all the people that worked on the renovation. Mark was very helpful in his role as designer and Brian was so skilled in cutting and placing of the tile and cabinet molding.
The entire process was professional, organized, and well run. Everything was very clear up front so we encountered no surprises throughout the project. materials and options were discussed up front and entire decor and layout reflected our wants and their experience. Very satisfied and will recommend to others.
Professional & Organized - Very impressed and comfortable with thetheir recommendations
Installation Crew - considerate and pleasant
Clean & Safe - Every day before they left everything was cleaned and put away. They laid the floor protection in the house where they walked.
We have used them before and we will definitely use them again in the future as project needs arise.
Likely To Recommend - Absolutely! We have used them before and we will definitely use them again in the future as project needs arise.
Areas Of Satisfaction - I was most satisfied with how we were not dealing with subcontractors. They employee their own craftsman and we knew these guys from previous projects. We know they will do their very best and we appreciate that.
Areas Of Satisfaction - I was most satisfied with the quality work.
I continue to return to Acclaim Renovations for my home improvement items - large and small - due to the consistent quality and dependability of service! I truly believe that each member of the team treats my home as if it was their home!
The staff is professional , pleasant , and responsive to work with. We built the house while living in another stateand the staff understood our situation and worked with us on this issue.
My biggest concern when starting the project was wallpaper removal and dry wall repair which fell short of my expectations. The actual painting portion of the project appears to be fine. In the future I will have dry wall repair done as a separate project to make sure it is correct before starting... more
On time. Professional. The windows look great! Noticed a difference right away.
The owner, Jerry Cowley, arrived as scheduled to give me an estimate on some exterior painting (shutters, front door, brackets, garage door) after new siding had been put on the house. It was near the end of the season and the weather was getting colder, but Jerry suggested ways to get the most of t... more
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