South River Restoration specializes in 24/7 emergency disaster restoration and reconstruction services for commercial and residential properties. Our passion to give back what disaster took is the driving force to help with any loss or emergency involving flood, water, fire, smoke, mold and weather-related incidents. With a team of expert restoration responders, trained and certified to provide the best possible customer experience, SRR believes it is important to guide clients through the process from start to finish. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Water damage restoration (916)
Fire damage restoration (844)
Mold remediation (834)
Storm damage restoration (834)
Tree damage restoration (834)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, South River Restoration relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of South River Restoration in Washington, DC; Waldorf, MD; Baltimore, MD; Upper Marlboro, MD; Bowie, MD; Annapolis, MD; Clinton, MD; Silver Spring, MD; Fort Washington, MD; Laurel, MD; and 157 other cities in Maryland, Virginia, Texas, Massachusetts, District of Columbia, and 5 other states.
In this report, South River Restoration has published a summary of the customer feedback they've received since they joined GuildQuality in February 2018. In that time, 424 out of 1,221 customers (35%) responded to a GuildQuality satisfaction survey, with the most recent response in October 2018.
If you are a South River Restoration customer, and if South River Restoration completed work for you after February of 2018 but you haven't yet received a survey, please let us know.
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