Since 1997, Multi Serve has provided residential and commercial contracting services. In early 2000, we expanded the business to include full service Bank Owned Capital Repair. In the ensuing years, we integrated licensed employees to form our Mechanical Division specializing in HVAC, electrical, plumbing, and boiler service. As Multi Serve continued to grow, their highly qualified technicians allowed them to expand into the Insurance Restoration market; servicing properties after water, fire or storm damage occurs.
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Water damage restoration (71)
Fire damage restoration (5)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Multi Serve, Inc. relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Multi Serve, Inc. in Grand Rapids, MI; Holland, MI; Midland, MI; Hudsonville, MI; Muskegon, MI; Zeeland, MI; Caledonia, MI; Wyoming, MI; Jenison, MI; Rockford, MI; and 54 other cities in Michigan, Wisconsin, Illinois, California and Ohio.
In this report, Multi Serve, Inc. has published a summary of the customer feedback they've received since they joined GuildQuality in April 2015. In that time, 29 out of 132 customers (22%) responded to a GuildQuality satisfaction survey, with the most recent response in September 2018.
Multi Serve, Inc. surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Multi Serve, Inc. customer, and if Multi Serve, Inc. completed work for you after April of 2015 but you haven't yet received a survey, please let us know.
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