Locally owned and operated for over 15 years, Backyard Pool & Patio is one of Central Illinois’ premier swimming pool and spa retailers. Owners Rod and Kathy Hinderliter built their company upon the foundation of quality products and exceptional customer service, traits that they and their skilled staff believe in and provide every day. Earning the distinguished title of being an official Aquatech dealer, Backyard Pool & Patio’s reputation of trusted service and premier products has earned the respect and admiration of their customers and competitors within the field. Staying up-to-date on all of the latest inventions and advances made within the pool, spa, sauna and backyard accessories business, Backyard Pool & Patio continues to expand upon their services and inventory, providing you with the best products and service available.
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Swimming pool (50)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, Backyard Pool & Patio, Inc. relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Backyard Pool & Patio, Inc. in Bloomington, IL; Normal, IL; Pontiac, IL; Fairbury, IL; Lexington, IL; Towanda, IL; Hudson, IL; Wapella, IL; Decatur, IL; Saybrook, IL; and 5 other cities in Illinois.
In this report, Backyard Pool & Patio, Inc. has published a summary of the customer feedback they've received since they joined GuildQuality in September 2017. In that time, 19 out of 50 customers (38%) responded to a GuildQuality satisfaction survey, with the most recent response in October 2017.
Backyard Pool & Patio, Inc. surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Backyard Pool & Patio, Inc. customer, and if Backyard Pool & Patio, Inc. completed work for you after September of 2017 but you haven't yet received a survey, please let us know.
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