What's your recommendation rate with your customers?
Earning ROI in Customer FeedbackJanuary 6th, 2015 by
Knowing how your customers feel about your business is crucial to running a successful company. You’re most likely already hearing from customers that either had a really positive experience with your company or a really negative one, but what about those customers that don’t say anything at all? While a customer with no complaints may seem like a happy customer, you have no way of knowing how those middle of the road customers feel unless you ask!