Will my customers be bothered by surveying?
Every business needs customer feedback to make improvements and be successful long-term. While this notion has been around for decades, …
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Intelligence
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GuildmembersIntelligenceWhat about negative reviews?
We get a LOT of questions about negative reviews, and understandably so. Giving a potentially angry customer a virtual megaphone …
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IntelligenceHow to set and measure goals for your business
We all know that goal setting is extremely important for any business It's a great way to let your team know exactly what is expected …
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GuildmembersIntelligenceThree customer satisfaction reports you should be looking at
You're gathering feedback from customers, now what? It’s time to put some metrics around those survey responses and really dive into …
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AnnouncementsGuildmembersThe Indoor Makeover Photo Contest winner is…
...Stebnitz Builders! Thank you to everyone who participated in the Indoor Makeover Photo Contest! All of the entries were …
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Are your customers telling you the whole truth?
Let’s find out
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IntelligenceFocusing on customer service leads to a company’s comeback
In this success story shared by Smith & Howard Wealth Management, one electrical contracting company decided to take a closer look …
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IntelligenceEverything you need to know about gathering customer feedback
As many home improvement professionals know, Builder Funnel is an award-winning inbound marketing agency and HubSpot Gold Partner, …
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AnnouncementsUpdate to Facebook Reviews Tab and WordPress Plugin
As GuildQuality makes moves towards improving and updating our programs, we are constantly introducing new and exciting features, like …
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IntelligenceThe impact of customer service
Developing quality relationships and delivering exceptional service is worth the effort. The best homebuilders, remodelers, and home …
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AnnouncementsGuildmembers2018 Pool & Spa News Service Excellence Award winners
Top 50 Service Excellence Award Since 2012, GuildQuality and Pool & Spa News have partnered together to power the Top 50 Service …
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AnnouncementsGuildmembersGet the most out of GuildQuality with a higher response rate
Over the past several years, survey response rates have been steadily declining. A recent infographic from SurveyAnyplace states that …
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IntelligenceDon’t forget about the little guys
When it comes to your company, do you treat all customers as valued customers no matter how small? For some in the residential …
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AnnouncementsGuildmembersThe 2018 GuildQuality Service Excellence Distinction
Congrats to the 2018 Remodeling 550! The Remodeling 550, an annual feature since 2009, profiles the nation’s biggest full-service …
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IntelligenceLack of communication with clients can cost you
When it comes to your customers, silence isn’t golden according to this infographic from Salesforce. Concerns can crop up throughout a …