How to own your mistakes and use them to your advantage
Business owners today are fully aware of the importance of online customer feedback. You have likely already looked into strategies for …
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Intelligence
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IntelligenceThree brags your customers actually want to hear about your business
The residential construction industry is extremely competitive. Whether you're a big-time builder or a local contractor, you should pay …
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IntelligenceSpend your off-season setting yourself up for success
For many residential construction companies, winter weather means less business. On one hand, that gives you well-deserved time to …
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IntelligenceHow to use your customer feedback from 2019 to win more business in 2020
Nearly all businesses spend time securing online reviews, because, without them, they know it's difficult to stand apart from their …
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What's your recommendation rate with your customers?
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IntelligenceHow to get your team’s buy-in on customer feedback
Customer feedback is an important aspect of growing a business; it provides the information you need to identify what your strong …
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IntelligenceHow to make customers happy every time
It is impossible to please clients all the time in every scenario. People make mistakes, and when those people are your workers, your …
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IntelligenceNine ways to ensure your website is mobile-friendly
Fewer people than ever are using traditional computers to find information online. In fact, up to 60% of your website's traffic comes …
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IntelligenceResponse rate: Why it matters (and how to increase it)
Your survey response rate is one of the most important factors to consider when administering a customer satisfaction survey. Imagine …
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IntelligenceFive reasons why you should take another look at your company’s mission statement
It might be time to rethink your company's mission statement Your company’s mission statement is one of the most important factors to …
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IntelligenceAre you making these eight marketing mistakes?
Are You Making These 8 Marketing Mistakes? As a professional in the residential construction industry, you want your business to be as …
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IntelligenceFake online reviews: How to identify and prevent them
Whether a consumer is in the market for something as small as a new lamp or complex as a complete home remodel, online reviews will …
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IntelligencePerformance tracking: How to maintain high standards
When you own—and manage—a business, ensuring that you and your employees keep work standards high is no simple matter. This is …
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IntelligenceHow to respond to negative reviews: 5 best practices
Every business gets negative reviews. Although you do everything you can to provide your customers with a high level of service, there …
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![Three areas of concern customers have a difficult time telling you about [2019 update]](https://s3.amazonaws.com/gq-wp/corp/wp-content/uploads/2017/12/26135714/people-renovating-the-house-concept_53876-20664-1-468x302.jpg)
IntelligenceThree areas of concern customers have a difficult time telling you about [2019 update]
For the most part, people don’t enjoy conflict. When a homeowner sets out to remodel their home, have new siding installed, or have a …
