Passing the torch
Sixteen years after GuildQuality’s launch, a decade after Mark Miles joined us to help build and lead the business ...
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Announcements
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IntelligenceHow to create customers for life
This guest blog was provided by Julia Clem, a member of the marketing team at Best Pick Reports. In almost every case, maintaining …
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IntelligenceDealing with negative reviews
Your business needs negative reviews. Yes, you read that right. Negative reviews can actually help your business, and here's why. 85% …
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What's your recommendation rate with your customers?
Find out
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IntelligenceHow to get more online reviews
The effects of online reviews Your reputation is the foundation of your brand, both online and offline. As Pacesetter can attest, …
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GuildmembersIntelligence2018 Fourth Quarter Market Predictions
Industry trends, predictions, and more! Each quarter, we send our Market Predictions Survey to our 2,500+ GuildQuality members to get …
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IntelligenceManaging your social media presence
A new era of reputation management began in the late 1990s with the emergence of seller ratings on eBay and book reviews on Amazon. …
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IntelligenceRebuilding consumer trust in a growing digital world
According to Edelman’s 2018 Trust Barometer, only 33% of consumers trust media, business, and government institutions. At the same …
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GuildmembersIntelligenceThree ways to win the battle against survey fatigue
Surveys have a bad rep. Companies have caught on to the fact that feedback from their customers is an asset to their success, so …
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IntelligenceFour reasons you should be listening to your customers
In the residential construction industry, retail cost is high, so it's likely that customers have opinions about the job they …
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AnnouncementsGuildmembersCongrats to the 2018 Big50 Service Excellence Award winners
This week, we attended the 2018 Remodelers Summit to recognize the recipients of the Big50 Service Excellence Award, which recognizes …
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IntelligenceThree areas of concern customers have a difficult time telling you about
For the most part, people don’t enjoy conflict. When a homeowner sets out to remodel their home, have new siding installed, or have a …
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IntelligenceHow to write an effective job post
Recruiting talented employees is essential for growing businesses, but for those in the home services industry, it's becoming …
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AnnouncementsGuildmembersEnter the Fantastic Reviews Facebook Contest
This quarter, we're taking a break from photo contests to focus on what GuildQuality is all about: collecting authentic third-party …
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AnnouncementsGuildmembersClose more business by surveying your prospects
Helping contractors build better businesses has been GuildQuality's mission since the very beginning. While much of our membership …