How to get your team’s buy-in on customer feedback
Customer feedback is an important aspect of growing a business; it provides the information you need to identify what your strong …
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Intelligence
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IntelligenceHow to make customers happy every time
It is impossible to please clients all the time in every scenario. People make mistakes, and when those people are your workers, your …
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IntelligenceNine ways to ensure your website is mobile-friendly
Fewer people than ever are using traditional computers to find information online. In fact, up to 60% of your website's traffic comes …
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IntelligenceResponse rate: Why it matters (and how to increase it)
Your survey response rate is one of the most important factors to consider when administering a customer satisfaction survey. Imagine …
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Are your customers telling you the whole truth?
Let’s find out
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IntelligenceFive reasons why you should take another look at your company’s mission statement
It might be time to rethink your company's mission statement Your company’s mission statement is one of the most important factors to …
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IntelligenceAre you making these eight marketing mistakes?
Are You Making These 8 Marketing Mistakes? As a professional in the residential construction industry, you want your business to be as …
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IntelligenceFake online reviews: How to identify and prevent them
Whether a consumer is in the market for something as small as a new lamp or complex as a complete home remodel, online reviews will …
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IntelligencePerformance tracking: How to maintain high standards
When you own—and manage—a business, ensuring that you and your employees keep work standards high is no simple matter. This is …
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IntelligenceHow to respond to negative reviews: 5 best practices
Every business gets negative reviews. Although you do everything you can to provide your customers with a high level of service, there …
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IntelligenceThree areas of concern customers have a difficult time telling you about [2019 update]
For the most part, people don’t enjoy conflict. When a homeowner sets out to remodel their home, have new siding installed, or have a …
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GuildmembersIntelligence4 tips for building customer relationships that last
Every customer is important, but there’s nothing wrong with acknowledging that your business has an ideal customer. If you own a …
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GuildmembersIntelligenceHow to measure customer satisfaction and employee performance
Whether or not you’re a numbers person, it’s hard to deny that businesses advance and improve with data. You don’t need to measure …
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GuildmembersIntelligenceTips for effectively communicating with customers and prospects
Communicating with customers and prospective clients is an essential part of setting yourself up for long-term success. But an email …
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GuildmembersIntelligenceHow do you demonstrate value to customers?
When it comes to a major purchase, everyone wants to feel that they’re getting a good value. But what is a “good value,” really? Is it …