We value each and every homeowner and commit ourselves to providing you with a level of quality and service that is unprecedented in our industry. We take that commitment seriously because we are pleased and proud that you have selected us to build your home. We exceed our customers’ expectations of quality and service by developing creative, value-added communities and homes for their lifestyle.
Bathroom remodel (32)
Custom home (32)
Kitchen remodel (32)
New home (32)
Whole house remodel (32)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, West Point Builders relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of West Point Builders in Elgin, IL; Clay City, IL; and Downers Grove, IL.
In this report, West Point Builders has published a summary of the customer feedback they've received since they joined GuildQuality in February 2016. In that time, 25 out of 43 customers (58%) responded to a GuildQuality satisfaction survey, with the most recent response in October 2018.
If you are a West Point Builders customer, and if West Point Builders completed work for you after February of 2016 but you haven't yet received a survey, please let us know.
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