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Valley Home Improvement

Valley Home Improvement is a residential design/build remodeling company serving the Pioneer Valley since 1991. We have a dedicated team serving all facets of our client's needs, using creative design and attention to detail to ensure projects we can all be proud of.

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What is this?

We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.

Comments

In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.

Reviews

Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.

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Answers from contractors near Northampton, MA

what is the process to cancel contract with in the three day period? The paperwork is missing (unreadable) that information due to printing issues.
In MA we have the three day right of recession policy. Our contracts have a Notice of Cancellation document that is in NCR form. The homeowner mails or faxes back a signed copy within three days.  If ... read more
Last edited Apr 12, 2016 7:03am
The builder did not build our home as we had ordered, citing a design change after contract was signed. What recourse do we have?
Jan 18, 2016
Who made then the design change decission? Was it you that changed something and the seat was dropped due to the change? Or was it initiated by the builder? Did something else change that necessitated ... read more

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