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Premier Pools and Spas of San Diego

17 ratings
5431 Avenida Encinas, Carlsbad, CA 92008(760) 476-0008
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About this company

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Premier Pools and Spas of San Diego

San Diego’s innovative and progressive design/build team is available to help you create your perfect backyard. From concept to reality, your premier design/build representative will help you not only to create your perfect backyard plan and design, but will also be integral in the process of bringing that dream to reality. More

Types of work

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Pool remodel (60)

Spa (60)

Swimming pool (60)

Projects

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Most helpful reviews & comments

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What is this?

We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.

Comments

In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.

Reviews

Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.

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Premier Pools and Spas of San Diego

Review by

Premier Pools and Spas of San Diego fell short of my expectations with scheduling and communication of the project. Took double the amount of time to complete the project than was told. I realize things happen but the communication in regards to different phases and issues was lacking. Premier has good...
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    • Premier Pools and Spas of San Diego

    Review by

    The sales process was great, Keaton was excellent. Knowledgeable, responsive and professional. The project management by Jose was awful. Our pool was supposed to take 6-8 weeks to complete. It took 15 weeks. Instead of scheduling the project out from the beginning and lining up the trades accordingly,...
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    • Premier Pools and Spas of San Diego

    Review by

    Premier Pools helped us design and build our dream backyard. The quality of work was amazing, and it was finished on time! Kenny and Derron were always available to answer our questions and helped solve small problems immediately. Thanks to the ladies in the office for their help too.
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    • Comment on "Area Of Satisfaction"

    Poway, CA on Apr 21, 2016
    The design came out well and they used visuals to help us see what was happening.
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    Comment on "Recognize Excellence"

    San Marcos, CA on Apr 20, 2016
    Nick and Arron were both exceptional. Also the foreman of the job (he was a Hispanic guy but I do not remember his name) was exceptional. My wife would tell him changes and ask questions at the last minute and he would build it and make it look better than she ever expected. He did exactly what she...
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    Comment on "Area Of Satisfaction"

    San Marcos, CA on Apr 20, 2016
    I was most satisfied the salesperson, Nick and Aaron the regional manager. They were always timely in communicating. They took care of all my situations immediately as well as any problems that arose. They have great customer service. I got prices from six companies and they were the best price,...
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    Premier Pools and Spas of San Diego

    Review by

    I have had multiple pools built by them and they have done an outstanding and excellent job and that is why I went back to them.
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    • Comment on "Area Of Satisfaction"

    Escondido, CA on Apr 11, 2016
    Everything was completed in a timely manner.
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    Comment on "Area Of Satisfaction"

    San Diego, CA on Apr 11, 2016
    They did a great job communicating and meeting all of our needs.
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    Affiliations

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    • GuildQuality

    More about Premier Pools and Spas of San Diego

    As a GuildQuality Guildmember, Premier Pools and Spas of San Diego relies on our customer surveying to help them deliver an exceptional customer experience.

    We have surveyed customers on behalf of Premier Pools and Spas of San Diego in Carlsbad, CA; San Diego, CA; San Marcos, CA; Vista, CA; La Jolla, CA; Chula Vista, CA; Escondido, CA; Oceanside, CA; Poway, CA; Fallbrook, CA; and 8 other cities in California.

    In this report, Premier Pools and Spas of San Diego has published a summary of the customer feedback they've received since they joined GuildQuality in April 2016. In that time, 25 out of 60 customers (42%) responded to a GuildQuality satisfaction survey, with the most recent response in June 2018.

    Premier Pools and Spas of San Diego surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

    If you are a Premier Pools and Spas of San Diego customer, and if Premier Pools and Spas of San Diego completed work for you after April of 2016 but you haven't yet received a survey, please let us know.

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