About this company
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New Wave Pools LLC is an award winning, full service, swimming pool company located in Southern Wisconsin. Awarded the 2017 and 2018 Guildmaster Honor for “Service Excellence”. New Wave Pools LLC is the 2015 2016, and 2017 Superior Service Award recipient accredited by the Midwest Chapter of the Association of Pool and Spa Professionals. We are affiliated with National Swimming Pool Foundation. New Wave Pools LLC provides services to multiple Home Warranty Companies and is also an authorized warranty service provider for multiple manufacturers. All of our technicians complete an Association of Pool and Spa Professionals Certification Process. More
Feedback
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GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
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We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
Comments
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
Learn more about reviews and comments.Review by Laura L.
Review by Mark K.
Comment on "Area Of Satisfaction"
Review by A.K.C.
Comment on "Recognize Excellence"
Comment on "Area Of Satisfaction"
Review by E.R.C.
Comment on "Recognize Excellence"
Comment on "Area For Improvement"
Comment on "Area Of Satisfaction"
Affiliations
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- APSP - The Association of Pool & Spa Professionals
- BBB A+ Accredited Business
More about New Wave Pools
As a GuildQuality Guildmember, New Wave Pools relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of New Wave Pools in Madison, WI; Verona, WI; Fitchburg, WI; Middleton, WI; Cottage Grove, WI; Sun Prairie, WI; Mcfarland, WI; Stoughton, WI; Monona, WI; Oregon, WI; and 20 other cities in Wisconsin.
In this report, New Wave Pools has published a summary of the customer feedback they've received since they joined GuildQuality in January 2016. In that time, 79 out of 128 customers (62%) responded to a GuildQuality satisfaction survey, with the most recent response in June 2018.
New Wave Pools surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a New Wave Pools customer, and if New Wave Pools completed work for you after January of 2016 but you haven't yet received a survey, please let us know.
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