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View allDouglas Carpet One
Douglas Carpet One has all your flooring needs: carpet, hardwood, tile, laminate, vinyl and area rugs. You name it, we've got you and your floors covered.
Feedback
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GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
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We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
Comments
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
Learn more about reviews and comments.Review by Ann B.
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Affiliations
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More about Douglas Carpet One
As a GuildQuality Guildmember, Douglas Carpet One relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Douglas Carpet One in Aurora, IL; Batavia, IL; Sugar Grove, IL; Geneva, IL; St. Charles, IL; North Aurora, IL; Elgin, IL; Yorkville, IL; Big Rock, IL; Montgomery, IL; and 7 other cities in Illinois.
In this report, Douglas Carpet One has published a summary of the customer feedback they've received since they joined GuildQuality in January 2018. In that time, 81 out of 143 customers (57%) responded to a GuildQuality satisfaction survey, with the most recent response in June 2018.
Douglas Carpet One surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Douglas Carpet One customer, and if Douglas Carpet One completed work for you after January of 2018 but you haven't yet received a survey, please let us know.
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