About this company
View allAqua Pool & Spa Pros
Aqua Pool & Spa Pros has more than 100 years of combined pool and spa experience in all facets of in-ground pools, hot tubs, retail sales, and service. Serving the areas of Lake, McHenry and Kenosha counties. This hands-on experience is the most important factor that gives us the knowledge to choose the best products for you, our customers. We take great pride in our gold award winning service department, which repairs all brands of pools and hot tubs.
Feedback
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GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
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Most helpful reviews & comments
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We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
Comments
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
Learn more about reviews and comments.Review by Kaether T.
Comment
Comment on "Communication"
Comment on "Likely To Recommend"
Review by Ann K.
Response from Aqua Pool & Spa Pros
Comment on "Likely To Recommend"
Review by Joe L.
Response from Aqua Pool & Spa Pros
Review by Sandi I.
Response from Aqua Pool & Spa Pros
Comment
Comment on "Likely To Recommend"
Affiliations
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- APSP - The Association of Pool & Spa Professionals
More about Aqua Pool & Spa Pros
As a GuildQuality Guildmember, Aqua Pool & Spa Pros relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Aqua Pool & Spa Pros in Lake Villa, IL; Antioch, IL; Lindenhurst, IL; Wadsworth, IL; Gurnee, IL; Libertyville, IL; Grayslake, IL; Ingleside, IL; Fox Lake, IL; Johnsburg, IL; and 11 other cities in Illinois and Wisconsin.
In this report, Aqua Pool & Spa Pros has published a summary of the customer feedback they've received since they joined GuildQuality in August 2015. In that time, 108 out of 201 customers (54%) responded to a GuildQuality satisfaction survey, with the most recent response in October 2018.
Aqua Pool & Spa Pros surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Aqua Pool & Spa Pros customer, and if Aqua Pool & Spa Pros completed work for you after August of 2015 but you haven't yet received a survey, please let us know.
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