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GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
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We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
Comments
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
Learn more about reviews and comments.Review by Marcia H.
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Affiliations
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- Owens Corning Preferred Contractor
More about Town and Country Construction
As a GuildQuality Guildmember, Town and Country Construction relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Town and Country Construction in Clarksburg, WV; Bridgeport, WV; Mount Clare, WV; Salem, WV; Shinnston, WV; Lost Creek, WV; Fairmont, WV; Stonewood, WV; Gypsy, WV; Grafton, WV; and 3 other cities in West Virginia.
In this report, Town and Country Construction has published a summary of the customer feedback they've received since they joined GuildQuality in March 2017. In that time, 33 out of 56 customers (59%) responded to a GuildQuality satisfaction survey, with the most recent response in November 2020.
Town and Country Construction surveys all of their customers with the following exceptions:
- We do not survey jobs where we act as the subcontractor since we have no interaction with the customer.
Customers receive a brief survey shortly after the completion of work, and their feedback appears in the summary on this page.
If you are a Town and Country Construction customer, if your project doesn't match the above exceptions, and if Town and Country Construction completed work for you after March of 2017 but you haven't yet received a survey, please let us know.
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