Since 2001 we at River Pools have asked ourselves that very question as we have sought to become the best fiberglass pool installation company in America. Over the past 12 years and 700 fiberglass pool installations we have constantly worked to improve every aspect of our company in an attempt to give you the most fulfilling inground pool experience possible. More
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.Learn more about the feedback published on this page.
Swimming pool (467)
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.Learn more about reviews and comments.
As a GuildQuality Guildmember, River Pools relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of River Pools in Fredericksburg, VA; Stafford, VA; Richmond, VA; Leesburg, VA; Warrenton, VA; Williamsburg, VA; Midlothian, VA; Ashburn, VA; Lottsburg, VA; Powhatan, VA; and 191 other cities in Virginia, Maryland, West Virginia, North Carolina, Pennsylvania, and 1 other state.
In this report, River Pools has published a summary of the customer feedback they've received since they joined GuildQuality in May 2013. In that time, 321 out of 464 customers (69%) responded to a GuildQuality satisfaction survey, with the most recent response in December 2017.
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