Very happy with sales to installation
The windows are beautiful and makes a great improvement to my home. With the exception to the 0% percentage terms, I might recommend Window Nation. Change the terms with the 0% percentage and you company will out do all other window companies.
Good product, crew was on time and finished the whole house in one day.
Great customer service, friendly, and on-time. s
Due to our experience and the lack of any resolution I would be more likely to warn anyone replacing their windows to be wary of the inconsistency between the sales pitch and installation and the lack of motivation to resolve the problems once the windows have been installed.
I was very pleased with the entire experience. From the first meeting discussing window types to the pricing everything was very professional and well prepared. The time between that and getting the windows was a lot longer than expected but understandable due to the covid crises. The instalation was quick and well done. All in all very pleased with the entire experience.
I had legitimate issues regarding wood being replaced. But my concerns was not addressed. And then not being done right on the first attempt.
Poor customer service
Since just having the windows installed I feel that it is premature at this time to give a rating.
I am going to outline the poor customer service, poor product and installation quality. I want to say I understand that with Covid, delivery times are much longer than normal so that is not an issue that I will be bringing up. • I placed my order with Window Nation on July 8th. My windows were measured a week or two later. • I was called late July timeframe and was told my windows were going to be delayed. • On October 26 and 27 most of my windows and doors were installed. After being postponed from October 19 due to the windows were not delivered. There were 6 windows missing which meant my kitchen windows were not replaced. Please see the attached pictures for quality of the product that left the factory for 2 of my sliding glass doors and one of my windows. • I left multiple email and phone messages about windows, installation quality, etc. I called on 10/29 to 10/30, on 11/4 I spoke to someone who didn’t do anything, and on 11/7 I left a message on the website and tested with someone on 11/14 about my situation. • On 12/7 Angela Moton and an auditor came to my house to see how the installation was done and an installation manager did not see the need to join them. They said everything was fine. • All winter my house was just as cold or colder than it was with my old windows. • In January, the last of my windows were installed in my kitchen from the original order. Since that installation, my kitchen has been as cold or colder than it was with my bad 20 plus old windows. • In working with Angela, she finally had someone come out on February 8, 2021 to conduct a full assessment of my project. This gentleman measured all my windows and created a punch list of items that included ordering new sashes and fixing the installation of my windows and would take a full day to complete all the work once the parts are in. I was told that almost all or all my windows needed some type of adjustment. I have been trying since February 9th to obtain a copy of the punch list. • On 2/23 the incorrect sliding glass door and bathroom window were supposed to be replaced but due to some missing parts this had to be postponed unto 3/2. I need these looked at to make sure they fix correctly and were installed correctly. • On 3/2 I signed something saying the job was complete. But I am still waiting for the punch of items to be completed. That was my mistake. • Since 3/31, I have been unable to contact customer service over the phone. The phone gets disconnected. o On April 5th, I spoke to Ed Southland and he told me that there was no record of the assessment that was done on February 8th, so another assessment has to be done and I am back at ground zero. I said that I felt that I was taken for a $31,000 ride and he said I paid for it. N ot very customer service oriented. o I was told that Angela was no longer with the company, so my question is why didn’t the people she was working with be transferred to someone else. o Someone would contact me later in the day on April 5th to schedule my assessment and I am still waiting for that to occur as of April 6th. • Since Sunday April 4 until April 6, I received at least 8 calls form Warren Kelly – Window Nation and when I answer, the line goes dead or there is no one on the other end. • Window Nation call me on my home phone which I don’t pick up, not my preferred number which is my cell. • On 4/13/2021, Daydeona in customer service, told me I would be getting an assessment on April 22, 2021. She hung up on me when I was trying to explain what I had been through. I called back and talked to her again and this time she gave me a hard time about how I had to talk to Ed Southland, and I didn’t want to talk to him. I ended up having a fairly good conversation with Ed Southland on the 13th. Throughout this whole process I am having a very hard time contacting anyone at WN. I am ignored, my messages are unanswered and overall, I am treated in an unprofessional manner. From my perspective, the issues I have encountered and have not been addressed are: 1. The initial window measurements were done incorrectly. 2. The initial installation was postponed due to the windows not being available. 3. The quality of the product from the factory was poor. 4. The quality of the installation was poor. 5. When an installation was scheduled, not all the parts were available, and it had to be rescheduled. 6. All or most of the windows that were installed needed some type of replacement and/or adjustment. I am looking for the punch list that was created on February 8th to be addressed and due to the poor quality of product and installation and poor customer service. I feel a minimum of a 50% discount or more is a fair assessment based on the poor product quality, installation and customer service that has been provided. I have been more than patient, but after almost of 6 months of patiently trying to work with your company, my patience has worn thin. The people you have assigned to work with me are non-communicative. I am looking for action to be taken so I am satisfied. What is even worse is that I am a return customer. I had a new roof put on by Roofing Nation and had some siding replaced by Siding Nation. Basically, I feel I was sold a $31k bill of goods.
Window Nation is a great value and has some terrific employees in the field. Too much trim and not enough glass would be our “complaint” about the product but overall nice windows for the price.
Window Nation employees and contractor took the time to listen to what I needed and what I wanted. They were friendly and knowledgeable of the product and conscientious of every detail in ordering and installing.
Prices were such that we could expand our project, sales meeting was friendly, not pushy, install team were amazing, room was clean when they left. It was a long time between order and install due to COVID but a call to say “hey, we haven’t forgotten you.” Would have been helpful
We were very pleased with the windows. The product is excellent, the installation of 8 widows took one day and we were amazed at how efficiently they worked and how clean they left our home.
The windows didn't come all at once and it was a run around to get the second batch of windows.
Just a fantastic service. Clean, concise, on time, and on budget.
I had the windows installed in Feb 2021. I have had to call 3 times to have issues with the windows corrected/fixed.
I don't like the window.
I am unhappy with the size of the windows. My previous windows were larger and the new frame is smaller.
We were pleased with the product and the service by Window Nation. Everyone was polite, knowledgeable, and professional. Special thanks for their flexibility when we had to reschedule the installation and to the installers who put in a long day in order to finish in one which was important to us.
I like the product, windows are great but the installation and customer service were a nightmare
They went above undead for us making sure our windows were sealed tightly and adding extra caulk.
Salesman misrepresented their installation team. The workmanship of installation was not done well. They came out a second time to fix a few things.
Good experience. Motivated installation crew.
I would never use them again. I wish I never even heard of Window Nation.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Window Nation as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys