The work done on our house was not consistent with what we ordered.

Professional, well versed in window installation. Answered questions with no hesitation. Great group of installers and sales representatives. Thanks for make our experience easy.

Installation went smoothly and the new windows made a big difference as far as blockinmg outside noise. Very happy.

Window Nation has very nice windows.

Window Nation was on time; they delivered what they promised to deliver on time. Installation was smooth, with no hiccups; an excellent crew who did a diligent job.

The windows are an definite upgrade from my builders

Very pleased.Highly recommend

Areas For Improvement:
While the physical quality of the windows is excellent and I am very happy with the final product, I was quite disappointed with the customer service provided after the initial sale. Once my order was processed, I felt like a "has-been" and struggled significantly to get assistance with basic follow-up needs. I had a very difficult time getting answers to my questions, resolving a specific mistake on the order, and setting up the 12-month interest-free financing plan I was promised. The lack of proactive communication made the process much more stressful than it needed to be.

Areas Of Satisfaction:
I am extremely satisfied with the actual windows installed in my home. The product quality is top-notch, and the physical installation itself met my expectations.

Additional Comments:
I would strongly suggest improving the communication pipeline between the sales team and the administrative support staff. Once the contract was signed, the level of support dropped off dramatically. Customers should feel valued and supported through the financing and troubleshooting stages just as much as they are during the initial sales pitch.

Yes. I would definitely recommend these windows. Great job !!

I would recommend Window Nation. We had a good experience overall.

Window Nation did a good job; I just had one problem, that’s all.

On the day of the installation, Window Nation was a little late.

When I purchased from the sales team, I was told that if anything went wrong after installation, I could call and the company would respond, providing a lifetime guarantee. If there were any issues with the windows, I could call and they would fix it. That is not what happened.

Even on the first day of installation, I noticed some problems with the windows. When I spoke to the installers, they told me to contact the company directly. When I called, the company kept explaining that it was a manufacturing problem, not an installation issue. They told me, "It's new, the issue might resolve itself within 10 days—call us back if it doesn't." They promised they would resolve any issues, regardless of whether it was a mistake I made or not, but that's not what happened. The issue continued from the first day of installation.

I called back within 10 days, as instructed, but again they told me to wait for the new window to settle. I don't think that's a reasonable explanation, but I followed their advice anyway. However, when I called back, nobody returned my call. I left messages, but no one ever responded.

I also found new issues with the screens. The screens are supposed to fit the windows, but my house is a hundred years old, so all the windows are custom sizes. One of my windows is exactly 32 inches wide, while others are slightly smaller. When the screen for the 32-inch window was installed, it would fall out on its own and would blow away in the wind. I called about this problem three weeks ago, left a message, but again, nobody returned my call.

On installation day, they gave me the number for the supervisor and said to call if I had any complaints. I called the company and the supervisor, left messages, but after three weeks, I still have not received any response. Even if I missed their call, they should have left a message, but they didn’t.

I am very disappointed. I’m a busy person, and when I make time to call, I expect someone to get back to me. Instead, I have to keep calling again and again with no response. It just doesn’t make sense. That’s why my rating is low. At first, I was going to give a two, but now I think it deserves a one. I am very, very disappointed, and so far, they have not fulfilled even 10% of what was promised.

I am trying to get my windows corrected. My windows came without a bar on the bottom to open the window, so until I get that corrected, I can't open my windows.

Window Nation's service was very good. The follow-up was terrific. The quality of work was excellent.

Painful experience. 4 months and still waiting to fix issues with screens.

Window Nation did a fabulous job. They were very professional and cleaned up thoroughly. The windows are beautiful, and I could go on and on about how pleased I am with their work.

You guys never mentioned the security alarm sensors in a couple of the windows. It never entered my mind having to relocate the sensors. I wish you guys would have pointed that out beforehand.

Our sales person said he would follow up with us after the installation but I never heard back from him

I have had a lot of problems getting the storm door in.

As the screens are movable they do not have a good seal against wasps etc; cleanup could’ve been better BUT when I called for a repair of a couple screens bowed at the bottom it was fixed promptly and well.

Poor quality of window instaltion. Leaking water in when it rains. Trim work is not good craftsmanship.

The consultant.

From our first meeting with your sales representative to the finished installation I felt respected and listened to.

Sales, Install, Clean up and Follow up.