We had a great experience. The installer was wonderful and I was happy that no cigarette butts were left anywhere, he cleaned up the mess and they look great!
They were on time, friendly and efficient even though it was freezing cold that day.
Terrible customer service and lack of communication during the install phase. The sales team can secure the sales but the install team cannot keep their promises, yet alone resolve problems caused during installation.
I guess I could have someone call me about the problem.
They guy left everything open and left gaps. I sealed the windows before he came back.
The first time I used Window Nation I was very happy but not the second time. The windows look great but the service was very bad, I still have a screen in the basement with a hole in it. The workers worked hard but rushed through my project. They completed the work but it was done done properly. I was not happy with the service at all and the company needs to rethink their sales strategy and customer service.
I think they did well. I was pleased with the time and the service.
I bought four windows at $1000 a window and it took them four months to get them made and installed.
I just thought they were very efficient, they did a great job installing the windows, and I am happy with them. The gentleman who came out was very pleasant.
Good workmanship on windows, reasonable price, good work ethic from the install team.
I qualified for the promotions, but I did not receive them. They are to pull you in and although you qualify for them, they are not applied.
They did a great job.
They could use a better quality of products.
I have already referred them to my mom, and tomorrow her windows will be installed.
Cheap vinyl windows could have bought the same at Home Depot or Lowe's not too happy with install either
We were very pleased with the products and installation. We were especially pleased with the salesperson.
It took a little longer to get things installed. It might have been because of Covid. They didn't really do a great job replacing my shutters.
Salesman lied. Installers on the ground were arrogant. Couldn’t contact any of the sales management staff. Designed that way because they know it’sa crap process.
I would like to say they have limited types of windows but I would like to recommend to a friend.
The windows are noisy. They're not the quality that I thought they would be. The noise quality are noisier than my old ones. They are hard to close.
Window Nation - Philadelphia, PA did a good job, and it was all satisfactory.
I wouldn't recommend them to anyone.
Yes we were extremely pleased with all of the people who we dealt with throughout the experience, from the consultation to the installation.
High quality windows!
They were on time and provided quality service with a quality product.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Window Nation as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys