Quote originally given, changed significantly

And what a shame because the Raleigh office staff and workers were so great, but the production side was ridiculous and for that reason, I cannot recommend Window Nation as a company. Too many delays (5) and scratches on the product.

They did excellent work.

Salesman did not mark windows to be replaced correctly and this led to confusion. The confusion was recognized immediately. The salesman refused to meet me at the home to walk through to ensure that no mistakes would be made. I next notified the salesman when the installation crew arrived and advised that they did not have a window for the master bath. I knew something was wrong. I called the salesman to advise. He said that he would look into it and call me back. He never called me back. Several days later I called him again. He told me that he was on vacation and asked that I called him back the following Tuesday to remind him. Windows that were supposed to be replaced were not and windows that were not supposed to be replaced were. Nobody at Window Nation help me with this problem The problem was ignored. All of my efforts were wasteful. The salesman was disrespectful on the telephone and tried to blame me. It was his carelessness that led to this situation. I do not anticipate that it will ever be resolved.

Since my windows have went in and unhappy with the install my emails have went unanswered. The city inspector also did not pass the windows and he is not hearing back from them either.

The install crew was get. Warranty also was good.

Everyone was so pleasant and wonderful to work with

I absolutely would not recommend Window Nation to anybody. We are currently four months out from when we signed and the work is still not complete. Sales representatives are very high-pressure telling you that if they walk away, you will never get that price again. The first team of installers came out and lied to us telling us that they could not complete the work. The second team of installers came and did most of the windows, but we had one large three part window that arrived completely smashed, that they wanted to install. We waited on a replacement window and we were told that it had arrived, but when we called to schedule, they told us that it was the wrong window and we now have to wait again. Every time you try to call Window Nation it is a very long wait and the phone call times out before you reach a person. If you leave a message nobody calls you back. You do not have a contact person that you can contact regarding your order throughout the process. The cherry on the top was the loan company called us to start making repayments because Window Nation said that the project was completed. Even though I am still missing a large three part window that is still 4 to 6 weeks out from being completed.

I am 100% totally satisfied with my Window Nation windows. I would highly recommend Window Nation to any potential homeowner that may be in the planning stages for replacement windows.

No Cowboy’s jersey as promised!

Some of the windows don’t stay shut unless locked and are extremely difficult to lock.

It took me hours to pick up the broken glass out of my front flowerbed.

Inpresive fast and clean

The crew was very professional and did a great job installing the windows. They look beautiful!

What is dimension?

The windows were installed in one day. Installers were professional, cleaned up everything, asked for inspection of the work before they left. Very satisfied.

We were very happy

I do recognize Window Nation that they did all the windows in one day. The windows look just okay. The only thing that I noticed in some cases is that I can feel a draft.

Everyone we dealt with was extremely professional, accomodating and easy to work with.

The quality of the product was unbelievable. I had to reset the installation date 4 times. That was outrageous. I would rate the coordination of the installation a 1, and the actual installation a 5.

Still waiting for my screens. I want them immediately!!

The window locks on one window are opposite - meaning on one side flip up is open on the other flip up is locked. We have not been able to use our front door due to product defect going on over two weeks. Not to happy about that after we were told there would be a rush on the order. Have not had a chance to open and close windows due to cold and that is outside of your capabilities. When speaking with staff they have all been polite and respectful.

The windows are high quality and looks beautiful in my home.

I had a great experience from start to finish with Windows Nation. The windows are excellent quality!

Reliable, with great installation service. Very responsive to any questions or concerns that you may have.

Disappointed with the lack of communication between Window Nation, the manufacturers, and the installers. Manufacturers could not get our windows and screens made within their expected timeframe (>2 months!!!). DID NOT INFORM ME OF THIS UNTIL THE MORNING OF MY INSTALLATION. The manufacturers forgot a whole window and 5 of the 6 screens!!!! Additionally, one of the slider windows was missing a piece! Left the installers out to dry by not communicating with them any of this information. Forced me to have to accommodate multiple installation dates with short notice. The resolution to the screens and the missing window piece will take an ADDITIONAL 3 to 4 WEEKS BEFORE THEY ARE READY. Horrible. Their way of "making this right" with us has been disappointing and dissatisfactory to say the least. We turned down cheaper small business window installers to work with a "reputable", "trustworthy", and "reliable" company like Window Nation. BIG MISTAKE, will not do that again.

I would highly recommend window nation.