Everyone was very cordial. The installers were very clean about their work and knew what they were doing. We were very pleased.
Job done professionally
The gentleman did quality work.
The job was done very well and quickly. I was very satisfied.
The windows were fine. The 1st installation crew didn't do a very good job, but the 2nd crew did a better job
I recommended them to two people who have already purchased them.
They were fast, efficient, and clean.
They are great windows. The installers are really knowledgeable and good.
I am very happy with the windows.
When they came to give me the quote, I wanted the windows in the front done a specific way. They agreed with me and made it happen. I had a large window that I wanted smaller, and they replaced it with no problem.
I do not feel like I was treated fairly. They had a "2 for 1" sale, and no one offered it to me. I did not get really nice windows, so I was not pleased.
See comments for other sections below - they tell the POSITIVE story we had with Windows Nation!
Communication was poor and there was extremely long wait time.
We are satisfied. We have not made it through a winter yet.
Job was done a week early
I just wouldn't recommend Greensky for financing.
I already referred WN to my son. His appointment has been scheduled.
They were wonderful.
I have already recommended them. They showed up early and finished the job. They were very clean.
Fast, efficient, courteous
So far so good! We have an 80+ year old farmhouse that had original windows. We did not know what we were getting into, but the process went smoothly and the windows are as advertised.
The delivery and installation of the windows went off without a hitch but the door installation did not. All were installed in September but the insulation around the door was measured wrong and began to fray and eventually fell off. There is a gap at the top and bottom of the door. Since September we have been losing air when the ac was on and now we’re losing heat. I’ve made several calls to rectify this to no avail and I am very frustrated.
I've had three separate jobs done by WN now and this was the first time we were not totally happy initially. WN quickly fixed the issues at no additional cost to us and we will continue to use them with full confidence moving forward.
Overall, I have had a very positive experience with WN. Without a doubt, the process and product have exceeded my expectations.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Window Nation as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys