Very long wait for windows.
At the end of the day, I have windows that I can live with, but windows that I'm not happy about. We chose Window Nation over other options because we could get the color we wanted on the outside while still getting white windows on the inside. We paid a premium for the color on the outside of our windows. After selecting the perfect color, our sales rep followed up weeks later to tell us we couldn't use the color he had shown us but that he had an alternate that was essentially the same and we needed to hurry and approve it so we didn't delay the windows any longer. When the windows came we discovered that the color was indeed, not essentially the same, but very much different. It's my bad for not double checking the color and trusting the salesperson, but it's also a poor reflection on the company that I couldn't trust the salesperson.
One day after instillation of our windows and sliding doors, moistures "condensation" as customer service said but to this date we still have the same problem.
Depends on they handle my issues that I have. So far no too good
My $7500 bow window was only half stained. It wasn’t even stain but a laminate covering. Now I need to stain the rest of the unfinished wood. Was told “That’s how the manufacturer builds them.” Ridiculous!!!!
I will be happy to recommend Window Nation to friends and family.
It was a great service.
The people that came rushed. There were a lot of things that were not done properly.
The workers were friendly, and they were informative. Any question I had for them, they readily answered. They were clean and picked up after themselves. The work was efficient. I was very pleased with the workmanship that they put in to get the windows in!
They did really good work, and they were very professional.
I could recommend them if things would go right. Not so sure when there's problems. I have been waiting for over 2 weeks and problems still haven't really been addressed other than we will make it right. We will see about that.
When I got my windows done, there was no inside trim, I was told it wasn't on the work order, so trying to get someone to come back and fix it took a long time for someone to get back with me, so I sent out an email, I got a response from Emily and was told someone would get in touch with me, to set up a time and day, I had another long wait ,so I sent another email. I did received a call from some one , but he told me he had to find someone to come to my place and asked me if i could send a photo of a old window, I did that when i got home late from work that night , I did tell him the kitchen window was very hard to open too.
So another week or so went by, no call, no update, so I got tired of waiting and called Emily again, Still no one called me back so on Saturday i called they guy who I talked to but I got a message that my phone number was blocked , I was really upset, so I hired someone to do the inside trim on my four windows and got them done 3 days later, I couldn't keep my place a mess with my furniture still out of place waiting for my windows to get the trim done, I called Emily again the morning when I went to work on Monday, and told her I still hadn't heard anything and that my phone number was blocked when I tried to call that guy to ask when will my windows get done . Emily was able to help me out and I finally got a call from a woman from this region and set up a time and date to get my kitchen window fixed so I could open and close it. I told her I had to hire someone to do my trim, this was taking way too long and I was getting very upset. I don't know what happened when I ordered my windows, maybe I misunderstood the guy or whatever , but the work order didn't have inside trim on it. Anyway, the work that was done on my windows seemed great, outside looks good. It was the inside that looked bad and but once I got it fixed right out of my own pocket , they look good.
I just got my kitchen window fixed on Monday (29th) I am pleased that the guy was able to fix it . I now can open and close that window. He was very pleasant. Actually, the guys who worked on putting the windows in I think did a good job ( I think if the work order had inside trim on it, they would of done great. Anyway, I am happy it's all done now and I was finally able to put my furniture back) So with this bad experience of waiting and waiting, am not sure if I would recommend you, but if someone was to ask me then I would tell them , I am sure this doesn't happen to all your customers, but I must say I love my new windows. If i do recommend, i would want to collect the 250.00 ,
Their costumer service was fantastic.
They did a fabulous job and did exactly what they said they were going to do.
Top notch from start to finish
I am likely to refer friends and family to Window Nation, Mr Richards, the Salesman, was friendly, knowledgeable and personable, the staff working in the office we’re friendly when they called, and installers worked diligently installing the windows and was very good with the cleanup inside and outside of the home. Kudos to the staff of Window Nation every was professional. Thank you.
I am likely to recommend Window Nation - Philadelphia, PA to a friend. The installers were friendly and courteous.
This is the first time we have had windows installed, so I have no other Company to compare Window Nation's product or service with.
It's one of the best quality windows we've ever purchased.
This is the second installation of windows by them and I have been happy both times!
No one bothers to call me back after I called multiple times. I am a little dissatisfied by the customer service.
I am thoroughly disappointed in this entire sales/installation project. I really do not know where to begin. Perhaps, it's best to begin with installation. First, the team came a little after 9 am and started working very fast which was impressive at first. They all seemed very professional. However, in their haste when taking out the previous windows in the front of my house, they damaged (cracked) brick trim on many of the windows. They were using crowbars to bang windows out. This surprised me! I was not expecting any damage to my house. I'm not a window installer, so I do not have an appreciation for damage to my house to install windows. Bottomline, I did not want nor expect my brick damaged. I took pictures and also discussed this with the audit person who came to my house. The audit person told me that if I'm unhappy with it, that everything would be fixed to my satisfaction. Unfortunately, I understand the audit person is no longer employed at Window Nation. The installer team lead (Diego) essentially told me the brick damage was unavoidable and blamed the homebuilder installation of the brick. I still have yet to get an answer if brick damage is always a risk. I suppose no one wants to admit their screw ups. Now, because of the location of the cracks in the brick, a large cap had to be installed around the windows. I am not happy with how the windows look in the front of my house due to the large cap size all around and I need someone at Window Nation to address this. The install team did not finish until after 9 pm. Therefore, I was not able to walk around the property with the installer because it dark. Also, my family of 4 was was not expecting the team to be here that long. When they arrived soon after 9 am, they said they'd be done around 5 pm. They had 26 windows to install however, so maybe this is why they rushed. However, before Diego left, I mentioned that it took considerable force to close the windows. He blamed the model/style of these windows and mentioned the balances had issues. I even called Terry (sales) and he said it might be a balance issue that needs to be adjusted and would not be a problem. Even if true, this means more time would be required for someone at Windows Nation to come to the house to fix almost every window. More time and an inconvenience for us. When this needs to be done, this sends a message to me, that it's a product is substandard and not best quality. Or, maybe it's a window for a rental property. But, not for my primary residence and in this neighborhood. When Diego left, he provided me his number to call him about the installation should I find anything wrong. He said this because it was too dark to walk outside to review. I found it odd and interesting that he would leave me "his number." And, then it dawned on me, that he must be a subcontractor. I did not ask him that question. When Terry gave me his sales pitch, one of the things he foot-stomped was that "all Windows Nations installers work for Windows Nations" giving my the impression that they were employees of the company and that Windows Nations write their checks. I have found out that this is not true. So, at best, his statement to me was misleading. At worse, it was a lie. So, Diego, the subcontractor installer for Windows Nation was the only inspector of the work quality and completion. How does that look for quality control. To add, Diego's team used an outlet in my garage to charge their batteries. They never asked if they could do so. I later saw their batteries plugged in to the only outlet I had in the garage. Well, I had a 2nd refrigerator in the garage plugged into that outlet which later tripped. When my wife looked into the freezer portion the next morning, we had icicles everywhere. I called Diego to explain that his team caused this and he swore that they did not and that I must have a problem with my freezer. After a discussion with a manager in Installations (can't remember is name) Diego had agreed to refund $129.00 for the items that thawed in the freezer. To date, I have not seen a check. During the conversation with the Installations manager, I was told someone was going to come to inspect the work and verify the issue with the balances. A technician came here on 27 Oct and confirmed it. The technician originally came to replace a window sash but the sash he brought was not the correct size. So, I still have duct tape visible from the street over the cracked glass since the installation the beginning of October. When I asked the technician (I think his name was Mike) about the balances, he seemed to be caught off guard that he was only there to replace the sash. And, to find out, he was not the person the Installations Manager said would be coming to my house. That said, he did walk every window and confirmed the issue about it being tough to close most of them. He told me he wanted to come back soon after his visit to adjust or replace the balances to verify the fix action for them. However, to date, I have not heard back from Mike or anyone at Window Nation about this issue. It's been more than 30 days. One other thing to add, now that it's getting colder, I feel these windows have drafts near the in the end corners of the bottom window. This needs to addressed. To sum up, this has been a very disappointing experience. I am unhappy. I feel that I have been lied to or mislead on numerous occasions by Window Nation employees and subcontractors. Terry told me during the sales talk that he was a Christian. I suppose that was used to communicate that he can be trusted. I told Terry my two biggest concerns were road noise and drafts from the previous builder grade windows. During his sales pitch, he discredited the quality of competitor products and talked about long lead times. Yet, I question the quality of Window Nation products but most importantly about people doing what they say they are going do to. I had called a few times earlier in October and left messages for Production and Installations and was told I would be called back. I never received a call from those ladies. The more I write about this, the more upsetting it becomes. While inconvenient, I need these issues address by Windows Nation management asap.
I am not likely to recommend because of some poor experiences that I had.
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