I am UN-likely to recommend Thompson Creek for any worked based on the very poor experience I had with them about a month ago.
Meticulous install of tub to shower. Did not rush and kept me informed .
Customer service was outstanding.
It took too long. They drew it out four months. The work is good the customer service is not.
I have been trying for over 2 months to receive a call back regarding a few issues that have not been corrected.
Recommended Thompson creek to two of my neighbors. Happy to report the first, second, and top floor my corner of the condo building has Thompson creek windows.
Ordered a door in May of 21 that was installed in August. Everything seemed fine but the lock was damaged, so I withheld a few hundred dollars from my payment until the product was installed as ordered. They came out to fix the door in September, but couldn’t get it right. After several attempts, they ended up installing a different lock than the one I ordered. It looks ok, but doesn’t match the rest of the hardware. The project coordinator and I agreed that they would wipe the remaining balance in lieu of providing the lock that matched my hardware. This was in December. Now I get text messages every other day saying to call about an issue with my contract. They assure me everything is ok and not to worry. They tell me they can’t remove my number from the auto text list and to ignore them. I asked the manager, Xavier for an email stating my account has a zero balance and I don’t need to worry about it. He has said twice he would send one, but I still don’t have this email. I have no faith they will rectify my situation. I fear I will still be dealing with this nonsense six months from now. Stay away!
Thompson Creek had done a front door for us because they replaced a bay window. For the past week, I have been trying to get in contact with them because there is a crack in the bay window that they installed.
Thompson Creek is a good quality service and you get what is expected.
customer service went over and beyond excellent care with my intallation needs.
I am real pleased overall with the work done.
Windows are great The sound risistanceare super quiet.
Crew was on time and office informed you about your installation a few days before to remind you about the appointment.
It was wonderful and they cleaned up afterward.
This is our third project that Thompson Creek has completed for us and we are totally satisfied with each process from first contact contact with sales person to saying thank you to the installer. Each have been very professional while also being courteous and friendly. The cost of each project has been within our planned budgets, so we are satisfied with pricing also. We were especially impressed with the installers. We have talked to our neighbors, family and friends about Thompson Creek. Thank you for a job well done!
Very happy with the work and I'm very happy with the windows
I had a great experience throughout the project.
We used them 4 times to replace windows and they've done an excellent job.
My overall experience with Thompson Creek was positive. From the initial sales meeting, to the scheduler, to the installation, the employees at Thompson Creed were friendly, knowledgeable and professional. The process was clearly communicated and I am very happy with my new windows!
It was done professionally and efficiently. We are very pleased with the job.
Our entire house is all Thompson Creek Windows now. We did it in a few phases since it is a bit expensive replacing them all at once, but we really like the quality.
The quality of work is great and the price is fair compared to other window and door companies.
We received good service for all phases of the project.
Thompson Creek was very professional. The gentleman that came out to give us the estimate and then to take the measurements were on time and cordial.
The installers were also on time. They didn't get done the first day, so the guy came back the second day and finished up just before it started raining.
I couldn't ask for any better. You might pay a little more, but the professional and the quality is really good!
They exceeded all my expectations and they finished early.
Am very satisfied with thompson creek,
Thompson Creek showed up on time. They were efficient. They used drop clothes and cleaned up thoroughly. It was better than I had thought or anticipated. My sister in-law used someone else and we did not have any problems like she did.
Thompson Creek was very professional. They were on time and finished everything in a timely manner. I was pleased with everything.
Bad customer service.
Very impressed with quality of the products
Contractors were very professional. Did a great job at arriving on time, worked steady throughout the day and did an excellent job of cleanup after each day of completion until the job was finished. I have gone back to Thompson's due to the quality of work and how they go above and beyond to satisfy the client. No hassles, great prices, and will continue to call back for future remodeling and/or renovations.
I was satisfied with the work!
ive used your company 3 times now and all has been a good experience from the sales rep to the install. the product is what the sales rep says it will be.
The craftsmen were excellent and the last project manager that solved one of my problems was fine.
They have communication problems between sales and their project management people.
I was told that I would have to pay for extras that the salesperson told me to choose when the project manager comes out to measure and that it doesn't cost anything. Then that person wanted to charge for the extras instead.
The coordination and scheduling were absolutely terrible.
Thompson Creek was professional, responsive and gave us a great product.
I love them, and am very happy with the numerous projects they've done on my house.
From start to finish Thompson Creek was easy to work with and professional. They were on time and had great follow up. I would highly recommend them.
1st quote sales quy said over $2300 for storm door which convinced us to spend $4k and replace entry door instead. HOA wouldn't approve so we had to adjust - 2nd sales guy said $1500 for storm door. Which means 1st guy was either not being truthful, or didn't know what he was doing. Day of install they brought the wrong door. Wouldn't go get my door, and told me I had to get at the back of the line for scheduling. I fought back and got a date the next week. That took about 5 phone calls. Ridiculous. New install day comes and they install and leave. I go to shut my entry door and the storm door makes it impossible to shut my entry door.They never bothered to test that. They had to come back and adjust. It's still really hard to shut that entry door but I've given up. Now the door is making a huge screeching sound whenever it opens. Earsplitting. Over a month until someone can look at it.
Quality Windows and excellent customer service and friendly team,
They were very respectful and professional, and did a great job.
They were very professional, and did everything they set the expectations for perfectly.
They replied to questions appropriately, their price was fiting withing my budget I had.
The service was fine but the price was high.
The installers were very good and efficient. The only place that I was confused was that I never got the email that laid out the price and details. In the future, I would say the installers should bring a copy of the itemized agreed contract.
It is a really good company.
the experience with your company was extremely positive everything was positive from the salesman to the installers
The whole process was great... masks were worn by all...clean up was fantastic
We had a very good experience using Thompson Creek to replace two sliding glass doors--from the initial phone contact, the meeting with their salesperson, to the scheduling and installation of our doors. Very impressed with their warranty and look forward to many years of trouble-free use of our new doors.
The workers were very polite and thorough. They worked very hard!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Thompson Creek Windows as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys
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