Friendly & professional
My home had a water leak on Friday evening. Service Master is tied to my insurance carrier, and they decided to show up on Tuesday of the following week. In the elapsed time, I remove 85% of the water damaged house and dried it with my heater and fans. After they we removed the balance of the wet house, they installed dehumidifiers and many fans, so loud. Also, so stinky as the dehumidifiers smelled like raw sewage; I unplugged them. The bill they sent was ~$3000 for one days work. They charged the insurance company, me indirectly, for stuff that I did like all the plumbing and all the electrical. They also charged for the dehumidifiers. Additionally, one worker showed up with no tools and no experience. Not to pick at him, but Service Master just found some inexpensive laborer and up charged the insurance company. Set the fans during the week and said they would be back the next week to retrieve them, but they came on Sunday and then charge the project for overtime.
Terry was terrific. He took good care of us, and was patient. Thanks!
great people great company!
S R Freeman has provided us with exceptionally qualified manpower, service, and management. They have helped make our project a success, both in terms of budget and schedule. They have shown their capability in handling a challenging and complex project with professionalism.
They made it really easy for me. They took care of all the permits and grunt work.
The attention to detail is second to none.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of ServiceMaster - Select as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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