Our company offers virtual appointments. All staff must wear face coverings and social distance when possible.
They were very professional. They had a great working crew. The project manager did come out several times to check on things. We had a little problem because of COVID in getting building supplies, but he came out and helped me choose a different color for part of my project, and things went smoothly.
They were very professional.
I have already told people to get their windows from Residential Home Solutions as they will be as happy with them as I am! It really is a good company to work with. Thank you so much for your quality and professional employees!
The windows are beautiful and other than supply issues, due to the pandemic, they were on top of everything.
Areas Of Satisfaction - It was easy, they were knowledgeable and the install was soooo easy.
Very professional. Able to explain in layman terms the best way to install windows to keep the 1950 lath and plaaster details that we Love about our house. Windows look as if they are original to the house.
Problem Resolution - We.had no problems, but I am positive they would follow thru as advertised
Areas Of Satisfaction - I was most satisfied with the quality of the product and the people that did the work.
Recognized Excellence - I would like to recognize the whole crew.
Areas Of Satisfaction - I was most satisfied with the quality of the product.
I would only recommend them if Ken is not involved. I think that they are a great company. Dealing with customers is an issue for Ken.
Lead Source - I heard about Residential Home Solutions via being a return customer, this is my second tie using them.
Areas Of Satisfaction - I was most satisfied with the speed at which the job was completed. They did exactly as outlined in the detailed work agreement.
Residential Home Solutions did a great job in a short amount of time.
Problem Resolution - I did not have any problems.
Areas Of Satisfaction - The time frame of getting the job done exceeded my expectaitons.
Recognized Excellence - The man in charge, the receptionist, and the installer should all be recognized for their exceptional service.
Additional Comments - I was pleased with the overall outcome of my project.
Areas Of Satisfaction - They exceeded my expectations in the bathroom, we were going to do the trim work ourselves but we didn't have materials and they put it up and I love what they did with it!
Recognized Excellence - The installers, Roland and Tony were amazing, I love the work they have done and they went above and beyond.
We were very satisfied with the work and the window itself.
Areas Of Satisfaction - Residential Home Solutions met all of our expectations.
Additional Comments - We had a really good experience with Residential Home Solutions.
Areas Of Satisfaction - I was most satisfied that the installer did a good job and the material was good quality. I am very satisfied with final result.
Recognized Excellence - I would like to recognize the installer, Roland, for his exceptional service.
Areas Of Satisfaction - Cleanliness, adaptability of the staff, professionalism, and timeliness after COVID reopening
Recognized Excellence - Roland the lead installer and Dylan the salesman. Office ataff was also extremely helpful and knowledgeable.
Additional Comments - I was hesitant to try this company as we have had many projects waylaid due to contractor problems and misunderstandings. We are extremely satisfied with our door and are awaiting winning a contest to get windows from your company!
Areas Of Satisfaction - Timely ness and quality of product
Areas Of Satisfaction - They did an amazing job. I have done some projects before. I was very impressed with the clean up of the dust and everything.
Recognized Excellence - The two guys who installed the windows. They did a great job.
Residential Home Solutions did a good job and was here on time. Residential Home Solutions kept their promise and everything they said it was going to be.
Areas Of Satisfaction - I was satisfied with the job overall. Residential Home Solutions made the whole house appearance on the outside look really nice. We were really surprised and pleased with how it turned out.
Additional Comments - We're happy with the job and the house is staying warmer than it used to. The place is a lot nicer.
Very pleased from start to finish, great salesman and workers were fast and clean
Recognized Excellence - Dave Cook was great, wasn't sure that we were ready to buy windows at the time. Dave is great at his job, and made things easy to understand he knows his stuff
They were on time, communicative, and I would strongly recommend them. They did good work quickly and accommodated my needs. They were excellent.
The quality of the work was good. The cleanup after could be improved. Overall it was a good value for the cost.
Recognized Excellence - Tessa was great. She was responsive with any concerns we had.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Residential Home Solutions as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys