Recognized Excellence - Patrick was outstanding
Schedule - Perfect
Areas Of Satisfaction - Did the job. Thank you.
Current Referrals - Yes, I will refer. I appreciate the service. I had a big flood. It is now fry.
Recognized Excellence - Yes
Additional Comments - Thank you. Hobby did a great job daily.
Additional Comments - I'm 100% satisfied!
Areas Of Satisfaction - Jake's knowledge was very helpful.
Recognized Excellence - I would like to recognize Jake for his service.
Areas Of Satisfaction - Excellent people!
Recognized Excellence - Honestly everyone was truly professional and respectful. I would highly recommend them
Mr. Restore came when they said they would and did what they said they would. They were very good.
Recognized Excellence - I would like to recognize Brandon for exceptional service.
Areas Of Satisfaction - They exceeded my expectations with their promptness in the initial evaluation and treatment to the problem. The salesperson was friendly, prompt, and polite, as well.
Recognized Excellence - The salesperson, Bobby Meyers, was really good.
Additional Comments - Everyone I’ve talked to since the completion of the job has been very friendly and nice.
Installation Crew - Very organized and professional
Work Done Right - Yes yes yes
Problem Resolution - Yes yes yes
Schedule - Mr Restore was near my house when I called and came right then to review the situation and was very quick to start restoring mess
Areas for Improvement - My first time to deal with a mess like this and they were excellent to attack the problem
Areas Of Satisfaction - Yes they were wonderful and knew just what to do for this situation. The guys were so professional every time they came to my house
Current Referrals - I don’t know anyone that needs this service now but I have mentioned this service to everyone I have talked too and covered on insurance. What a blessing
Recognized Excellence - All three of the guys including Bobbie and his staff
Additional Comments - I am a older woman living alone and am very active but I know I couldn’t have cleaned this up. I had put every towel in my house to try to stop the flow. There was so much more involved. Thank you Mr Restore. In fact the plumber told me about this company and could see I couldn’t clean it up.
Areas Of Satisfaction - Availability and flexibility to our office schedule was excellent
Recognized Excellence - Clint, Mark, Patrick, & Goacher are always easy to work with. The entire team always does great work. You can tell it is demanded of them from the top down..
Additional Comments - Great people doing well exceptional work when you need it.
Patrick was timely in his communication, starting work the day of being contacted. Everything was explained in detail - I couldn't have possibly had any questions after speaking with him. Timelines were kept as promised. Friendly, positive, great to talk to. Would recommend Patrick without hesitation.
Clean & Safe - Areas were cleaned after job was complete.
Areas for Improvement - Nothing immediately comes to mind.
Recognized Excellence - Patrick for sure!
Areas Of Satisfaction - They exceeded all of my expectations.
Recognized Excellence - I would like to recognize Wes Botk for his exceptional service.
Areas for Improvement - Everything was great. Always very professional and helpful and on time also. Quick to respond to all our needs.
Areas Of Satisfaction - We enjoyed working with Bobby and Javi and Cole very much. Very professional Thanks
Current Referrals - Not at this time but will definitely recommend to anyone.
Recognized Excellence - Bobby Javi and Cole Great job gentlemen
Additional Comments - Mr Restore did a very through job and were always great to let us know what was happening and also helpful with working with us to get the insurance company satisfied. Also helpful in getting other contractors involved. We appreciate this very much and will recommend your services to anyone. Thanks
Recognized Excellence - The head guy would always call and let me know what was going on.
Additional Comments - It was a good experience overall.
Areas for Improvement - None
Areas Of Satisfaction - They did a really good job.
Recognized Excellence - Patrick
Additional Comments - Their work and conduct was very good.
They were professional and honest.
Areas Of Satisfaction - The work that's been done so far.
Recognized Excellence - Patrick
Additional Comments - They know their job pretty well.
Everything about them was great, but the contractor I worked with fell short in terms of his communication and follow up.
Areas Of Satisfaction - The pack out/in team of Patrick and the others were EXCELLENT! The two women that packed my house did excellent work and they were very kind. Their unpacking/reset was excellent too. I give the whole crew A+++ for their professionalism, attention to detail, attitude and customer service.
Recognized Excellence - Patrick and his entire team!
Areas Of Satisfaction - They met my expectations when they cleared out and dried the areas that were wet.
Recognized Excellence - I would like to recognize Ignacio.
Areas Of Satisfaction - Jake and Ruben helped with additional questions and concerns after the work was completed
Recognized Excellence - Jake and Ruben
Suggestions - Everything was done perfectly!
Areas Of Satisfaction - The crew was at the house within 30 minutes of being called and quickly took action. Every step was throughly explained to me in detail.
Recognized Excellence - Mark and Javier were terrific.
Additional Comments - I'm so thankful I called Mr. Restore. I can't imagine having gone through this process without them!
Areas Of Satisfaction - Mitigation crew showed up timely and took immediate action to prevent further damage to my property.
Recognized Excellence - Superior response time in answering any questions that I had come up later.
Additional Comments - Mr. Restore did a very professional and excellent job. They exceeded my expectations.
Current Referrals - I would recommend them.
Recognized Excellence - Patrick was really good. I had a project manager on the restoration. He was a nice person and was very good.
Recognized Excellence - I would like to recognize Patrick.
Great service proactive
Knowledgeable - Walked us through the process
Communication - Kept us well informed
Mitigation Crew - Great efficient service
Recognized Excellence - Mark the crew with the fans
Areas Of Satisfaction - Mr. Restore responded quickly on the job site. They were there within 30 to 40 minutes of the initial phone call. We had commnication immediately as to what they found and what they think an approach would be.
Areas Of Satisfaction - The first thing I was satisfied with was how prompt they arrived at our house after receiving our phone call. I also liked their knowledge of what needed to be done and I liked their overall plan on how to fix the problem.
Recognized Excellence - I would recognize Partick Noble.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Mr. Restore as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys