They were very nice and prompt.

Recognized Excellence

Recognized Excellence - Mark Lindsey was a God send to our organization.

Areas for Improvement

Areas for Improvement - none

Recognized Excellence

Recognized Excellence - Patrick and his guys were so wonderful and professional. They took care of the problem and cleaned up the mess

Additional Comments

Additional Comments - I know I will always call on Mr Restore

They handled the job quickly and professionally! They gave me great peace of mind with regards to the water damage.

Areas Of Satisfaction

Areas Of Satisfaction - The level of fairness, detail and information that was given was very impressive! Also, their ability to understand the science of how water interacts with structure and building materials was impressive as well!

Recognized Excellence

Recognized Excellence - Patrick was outstanding! Chris was in the learning process of the job and was also wonderful. I would also like to recognize Mark for following up and being exceptional!

Mr. Restore was very prompt in taking care of the issue.

Areas Of Satisfaction

Areas Of Satisfaction - Mr. Restore met my expectations with their ability to resolve issues.

Recognized Excellence

Recognized Excellence - I'd like to recognize Patrick, the team leader.

Areas for Improvement

Areas for Improvement - They didn't fell short of my expectation in any areas.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations in all areas.

Communication

Communication - Communication was awesome from start to finish.

Areas Of Satisfaction

Areas Of Satisfaction - Communication

All of the representative were courteous and knowledgeable. They showed concern for our situation and worked efficiently with our insurance company for our benefit. We are thankful for their willingness, on a weekend, to give us peace of mind that we were in good hands and in time would be back to normal.

Areas for Improvement

Areas for Improvement - NONE

Areas Of Satisfaction

Areas Of Satisfaction - I was impressed with how attentive they were to our situation and our needs. They treated us like family. I was also impressed that Clint took the time to personally come out on a Saturday evening to assess our situation.

Recognized Excellence

Recognized Excellence - I worked mainly with Isidro and Mark. Both were great and would be welcome back in my home, preferably without the wet floors.

I am likely to recommend Mr. Restore to a friend. I am extremely satisfied with the timeliness of Mr. Restore. The majority of employees and people in the office were exceptional.

Mr restore was there for me. Very professional and great customer service.

They responded quickly after we had the problem. I was very pleased with them.

Areas Of Satisfaction

Areas Of Satisfaction - Everything was good.

I am likely to recommend Mr. Restore because they did a great job, and were personable and friendly.

Areas Of Satisfaction

Areas Of Satisfaction - Mr. Restore exceeded my expectations with the cleaning and drying of my house.

Recognized Excellence

Recognized Excellence - I would like to recognize Patrick and Clint for their exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - They were wonderful.

Recognized Excellence

Recognized Excellence - Wes and Patrick were exceptional.

Additional Comments

Additional Comments - They were awesome.

Areas Of Satisfaction

Areas Of Satisfaction - The crew was on time and explained things very well. The kept things clean. Clint has been very helpful with insurance claim when I needed support.

Recognized Excellence

Recognized Excellence - Clint and crew members

could have asked for a smoother process! the work began right away and finished with care. everything was on schedule and i never had to wonder what was going on or when i would be moving forward. they have a great team of people who are there every step of the way. thank you!

Areas for Improvement

Areas for Improvement - nothing fell short, process was painless and quick

Areas Of Satisfaction

Areas Of Satisfaction - exceptional customer service, attention to detail and punctuality. awesome really :)

Recognized Excellence

Recognized Excellence - patrick noble

Areas for Improvement

Areas for Improvement - They did not fall short of my expectations. Everything was done well.

Areas Of Satisfaction

Areas Of Satisfaction - The communication was awesome.

I had a great experience with Mr. Restore. They resolved my problem efficiently and had great communication.

Prompt response when emergent situation identified.

Sales Knowledge

Sales Knowledge - Bobby & Mark were excellent with explaining what needed to be done.

Professional & Organized

Professional & Organized - Professional representatives!

Communication

Communication - Updates were great.

Installation Crew

Installation Crew - Crew were on time & took care of daily changes as needed.

Areas Of Satisfaction

Areas Of Satisfaction - Excellent communication with updates & project status.

Recognized Excellence

Recognized Excellence - Bobbie Meyers very helpful.

They were very responsive and kept me up to date on all projects as it went along. Although there are many other projects going on, I feel they're doing their best to accommodate everyone.

Areas Of Satisfaction

Areas Of Satisfaction - Wes and his team were very informative. They were very caring with my parents and especially thier dog. Thank you for all your help

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations, I would rate them a 5 overall.

Recognized Excellence

Recognized Excellence - I would like to recognizeBobby and Russell for their exceptional service.

Additional Comments

Additional Comments - They were great and there when I needed them.

They were very attentive, thorough to what I needed, honest, and responded quickly. They were also forthcoming with their information and the steps that were involved. All were very friendly.

Quality Workmanship

Quality Workmanship - Yes, for what has been done thus far.

Work Done Right

Work Done Right - Yes, as of now. It isn't completed yet.

Problem Resolution

Problem Resolution - Yes, for what has been done this far.

Schedule

Schedule - They did the pack out in the time they said that it would take. I'm waiting on the insurance company to get me the quote to do the build out.

Areas Of Satisfaction

Areas Of Satisfaction - The response time for coming in and getting things set up was just a matter of hours.

Recognized Excellence

Recognized Excellence - Mark Goacher, Wes Bock and Michael were all really nice.

Areas Of Satisfaction

Areas Of Satisfaction - They had a quick response time and they exceeded in customer service.

Recognized Excellence

Recognized Excellence - I would like to recognize Patrick West and Anthony for their exceptional service.

Communication

Communication - The website that they use provides constant support and status. Very helpful!!

Work Done Right

Work Done Right - Not only was it done right, it was done quickly.

Areas Of Satisfaction

Areas Of Satisfaction - Fast, efficient, and friendly.

Additional Comments

Additional Comments - Highly recommended. Above reproach in all areas.