They responded quickly after we had the problem. I was very pleased with them.
Areas Of Satisfaction - Everything was good.
I am likely to recommend Mr. Restore because they did a great job, and were personable and friendly.
Areas Of Satisfaction - Mr. Restore exceeded my expectations with the cleaning and drying of my house.
Recognized Excellence - I would like to recognize Patrick and Clint for their exceptional service.
Areas Of Satisfaction - They were wonderful.
Recognized Excellence - Wes and Patrick were exceptional.
Additional Comments - They were awesome.
Areas Of Satisfaction - The crew was on time and explained things very well. The kept things clean. Clint has been very helpful with insurance claim when I needed support.
Recognized Excellence - Clint and crew members
could have asked for a smoother process! the work began right away and finished with care. everything was on schedule and i never had to wonder what was going on or when i would be moving forward. they have a great team of people who are there every step of the way. thank you!
Areas for Improvement - nothing fell short, process was painless and quick
Areas Of Satisfaction - exceptional customer service, attention to detail and punctuality. awesome really :)
Recognized Excellence - patrick noble
Areas for Improvement - They did not fall short of my expectations. Everything was done well.
Areas Of Satisfaction - The communication was awesome.
I had a great experience with Mr. Restore. They resolved my problem efficiently and had great communication.
Prompt response when emergent situation identified.
Sales Knowledge - Bobby & Mark were excellent with explaining what needed to be done.
Professional & Organized - Professional representatives!
Communication - Updates were great.
Installation Crew - Crew were on time & took care of daily changes as needed.
Areas Of Satisfaction - Excellent communication with updates & project status.
Recognized Excellence - Bobbie Meyers very helpful.
They were very responsive and kept me up to date on all projects as it went along. Although there are many other projects going on, I feel they're doing their best to accommodate everyone.
Areas Of Satisfaction - Wes and his team were very informative. They were very caring with my parents and especially thier dog. Thank you for all your help
Areas Of Satisfaction - They met my expectations, I would rate them a 5 overall.
Recognized Excellence - I would like to recognizeBobby and Russell for their exceptional service.
Additional Comments - They were great and there when I needed them.
They were very attentive, thorough to what I needed, honest, and responded quickly. They were also forthcoming with their information and the steps that were involved. All were very friendly.
Quality Workmanship - Yes, for what has been done thus far.
Work Done Right - Yes, as of now. It isn't completed yet.
Problem Resolution - Yes, for what has been done this far.
Schedule - They did the pack out in the time they said that it would take. I'm waiting on the insurance company to get me the quote to do the build out.
Areas Of Satisfaction - The response time for coming in and getting things set up was just a matter of hours.
Recognized Excellence - Mark Goacher, Wes Bock and Michael were all really nice.
Areas Of Satisfaction - They had a quick response time and they exceeded in customer service.
Recognized Excellence - I would like to recognize Patrick West and Anthony for their exceptional service.
Communication - The website that they use provides constant support and status. Very helpful!!
Work Done Right - Not only was it done right, it was done quickly.
Areas Of Satisfaction - Fast, efficient, and friendly.
Additional Comments - Highly recommended. Above reproach in all areas.
They were available when no one else was.
Areas Of Satisfaction - The man was very friendly, and I enjoyed him in our home.
Recognized Excellence - I would recognize the main guy that helped me.
They were all very friendly and helpful and did a great job.
Sales Knowledge - Wes Bock was great.
Communication - I would give them a 5+. I would text Wes and he got back to me within moments, It has taken weeks for phone calls for me to get a response from other companies. Wes responded so quickly, It has really meant a lot to me.
Areas Of Satisfaction - Wes did a great job with communicating with me quickly and answering my questions,.
Recognized Excellence - Wes did a great job with communicating with me quickly and answering my questions,. There were two other men, but I forgot their names. They were all so friendly and respectful. I was there a lot and even when I was in the way, they pretended they were in my way instead.
Additional Comments - Mr. Restore has been the only positive part of this whole experience.
They had a quick response and great follow up. I would highly recommend them to anyone.
Areas Of Satisfaction - I was most satisfied with the amount of documentation and complete transparency from start to finish.
Recognized Excellence - I would like to recognize Clint, Wes, Andrew, and Anthony.
They were very timely and responsive and provided excellent service.
Areas Of Satisfaction - They met or exceeded my expectations in all areas.
Recognized Excellence - Clint, Patrick and essedra (sp?) were exceptional.
Additional Comments - It was on time, and they helped me through a very tough spot.
Areas Of Satisfaction - They exceeded my expectations.
Recognized Excellence - I would like to recognize Javi.
Additional Comments - They did a really great job!
Professional & Organized - Every representative was professional and courteous. I was very pleased with experienced.
Areas for Improvement - In all seriousness I have nothing to add. Exceptional in all areas.
Areas Of Satisfaction - Each representative displayed sincere concern for my home. In a time when thousands of locals need help, Mr Restore was available to help within 24 hrs after my initial call. They quickly addressed restoration needs and my house was speedily repaired.
Recognized Excellence - The two representatives who performed the work on my house (Michael and ....) were exceptional. I can give enough accolades. 5 stars
Recognized Excellence - Everyone has been great to work with.
Additional Comments - Would highly recommend Mr. Restore-Amarillo to anyone who would need restoration services.
Areas Of Satisfaction - Mr. Restore met and exceeded my expectations with their timeliness and getting here after the call.
Areas Of Satisfaction - Mr. Restore met or exceeded my expectations regarding timeliness.
Areas Of Satisfaction - Mr. Restore came to our rescue! They were prompt and so knowledgeable. We knew we were in great hands!
Recognized Excellence - Wes and Clint! They kept us in the loop the entire time. No question was too stupid and they were always patient with explaining the process.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Mr. Restore as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys