They were very attentive, thorough to what I needed, honest, and responded quickly. They were also forthcoming with their information and the steps that were involved. All were very friendly.
Quality Workmanship - Yes, for what has been done thus far.
Work Done Right - Yes, as of now. It isn't completed yet.
Problem Resolution - Yes, for what has been done this far.
Schedule - They did the pack out in the time they said that it would take. I'm waiting on the insurance company to get me the quote to do the build out.
Areas Of Satisfaction - The response time for coming in and getting things set up was just a matter of hours.
Recognized Excellence - Mark Goacher, Wes Bock and Michael were all really nice.
Areas Of Satisfaction - They had a quick response time and they exceeded in customer service.
Recognized Excellence - I would like to recognize Patrick West and Anthony for their exceptional service.
Communication - The website that they use provides constant support and status. Very helpful!!
Work Done Right - Not only was it done right, it was done quickly.
Areas Of Satisfaction - Fast, efficient, and friendly.
Additional Comments - Highly recommended. Above reproach in all areas.
They were available when no one else was.
Areas Of Satisfaction - The man was very friendly, and I enjoyed him in our home.
Recognized Excellence - I would recognize the main guy that helped me.
They were all very friendly and helpful and did a great job.
Sales Knowledge - Wes Bock was great.
Communication - I would give them a 5+. I would text Wes and he got back to me within moments, It has taken weeks for phone calls for me to get a response from other companies. Wes responded so quickly, It has really meant a lot to me.
Areas Of Satisfaction - Wes did a great job with communicating with me quickly and answering my questions,.
Recognized Excellence - Wes did a great job with communicating with me quickly and answering my questions,. There were two other men, but I forgot their names. They were all so friendly and respectful. I was there a lot and even when I was in the way, they pretended they were in my way instead.
Additional Comments - Mr. Restore has been the only positive part of this whole experience.
They had a quick response and great follow up. I would highly recommend them to anyone.
Areas Of Satisfaction - I was most satisfied with the amount of documentation and complete transparency from start to finish.
Recognized Excellence - I would like to recognize Clint, Wes, Andrew, and Anthony.
They were very timely and responsive and provided excellent service.
Areas Of Satisfaction - They met or exceeded my expectations in all areas.
Recognized Excellence - Clint, Patrick and essedra (sp?) were exceptional.
Additional Comments - It was on time, and they helped me through a very tough spot.
Areas Of Satisfaction - They exceeded my expectations.
Recognized Excellence - I would like to recognize Javi.
Additional Comments - They did a really great job!
Professional & Organized - Every representative was professional and courteous. I was very pleased with experienced.
Areas for Improvement - In all seriousness I have nothing to add. Exceptional in all areas.
Areas Of Satisfaction - Each representative displayed sincere concern for my home. In a time when thousands of locals need help, Mr Restore was available to help within 24 hrs after my initial call. They quickly addressed restoration needs and my house was speedily repaired.
Recognized Excellence - The two representatives who performed the work on my house (Michael and ....) were exceptional. I can give enough accolades. 5 stars
Recognized Excellence - Everyone has been great to work with.
Additional Comments - Would highly recommend Mr. Restore-Amarillo to anyone who would need restoration services.
Areas Of Satisfaction - Mr. Restore met and exceeded my expectations with their timeliness and getting here after the call.
Areas Of Satisfaction - Mr. Restore met or exceeded my expectations regarding timeliness.
Areas Of Satisfaction - Mr. Restore came to our rescue! They were prompt and so knowledgeable. We knew we were in great hands!
Recognized Excellence - Wes and Clint! They kept us in the loop the entire time. No question was too stupid and they were always patient with explaining the process.
Areas Of Satisfaction - They exceeded my expectations.
Recognized Excellence - Patrick was outstanding
Schedule - Perfect
Areas Of Satisfaction - Did the job. Thank you.
Current Referrals - Yes, I will refer. I appreciate the service. I had a big flood. It is now fry.
Recognized Excellence - Yes
Additional Comments - Thank you. Hobby did a great job daily.
Additional Comments - I'm 100% satisfied!
Areas Of Satisfaction - Jake's knowledge was very helpful.
Recognized Excellence - I would like to recognize Jake for his service.
Areas Of Satisfaction - Excellent people!
Recognized Excellence - Honestly everyone was truly professional and respectful. I would highly recommend them
Mr. Restore came when they said they would and did what they said they would. They were very good.
Recognized Excellence - I would like to recognize Brandon for exceptional service.
Areas Of Satisfaction - They exceeded my expectations with their promptness in the initial evaluation and treatment to the problem. The salesperson was friendly, prompt, and polite, as well.
Recognized Excellence - The salesperson, Bobby Meyers, was really good.
Additional Comments - Everyone I’ve talked to since the completion of the job has been very friendly and nice.
Installation Crew - Very organized and professional
Work Done Right - Yes yes yes
Problem Resolution - Yes yes yes
Schedule - Mr Restore was near my house when I called and came right then to review the situation and was very quick to start restoring mess
Areas for Improvement - My first time to deal with a mess like this and they were excellent to attack the problem
Areas Of Satisfaction - Yes they were wonderful and knew just what to do for this situation. The guys were so professional every time they came to my house
Current Referrals - I don’t know anyone that needs this service now but I have mentioned this service to everyone I have talked too and covered on insurance. What a blessing
Recognized Excellence - All three of the guys including Bobbie and his staff
Additional Comments - I am a older woman living alone and am very active but I know I couldn’t have cleaned this up. I had put every towel in my house to try to stop the flow. There was so much more involved. Thank you Mr Restore. In fact the plumber told me about this company and could see I couldn’t clean it up.
Areas Of Satisfaction - Availability and flexibility to our office schedule was excellent
Recognized Excellence - Clint, Mark, Patrick, & Goacher are always easy to work with. The entire team always does great work. You can tell it is demanded of them from the top down..
Additional Comments - Great people doing well exceptional work when you need it.
Patrick was timely in his communication, starting work the day of being contacted. Everything was explained in detail - I couldn't have possibly had any questions after speaking with him. Timelines were kept as promised. Friendly, positive, great to talk to. Would recommend Patrick without hesitation.
Clean & Safe - Areas were cleaned after job was complete.
Areas for Improvement - Nothing immediately comes to mind.
Recognized Excellence - Patrick for sure!
Areas Of Satisfaction - They exceeded all of my expectations.
Recognized Excellence - I would like to recognize Wes Botk for his exceptional service.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Mr. Restore as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys