Areas Of Satisfaction - They met my expectations when they cleared out and dried the areas that were wet.
Recognized Excellence - I would like to recognize Ignacio.
Areas Of Satisfaction - The pack out/in team of Patrick and the others were EXCELLENT! The two women that packed my house did excellent work and they were very kind. Their unpacking/reset was excellent too. I give the whole crew A+++ for their professionalism, attention to detail, attitude and customer service.
Recognized Excellence - Patrick and his entire team!
Areas Of Satisfaction - Jake and Ruben helped with additional questions and concerns after the work was completed
Recognized Excellence - Jake and Ruben
Suggestions - Everything was done perfectly!
Areas Of Satisfaction - The crew was at the house within 30 minutes of being called and quickly took action. Every step was throughly explained to me in detail.
Recognized Excellence - Mark and Javier were terrific.
Additional Comments - I'm so thankful I called Mr. Restore. I can't imagine having gone through this process without them!
Areas Of Satisfaction - Mitigation crew showed up timely and took immediate action to prevent further damage to my property.
Recognized Excellence - Superior response time in answering any questions that I had come up later.
Additional Comments - Mr. Restore did a very professional and excellent job. They exceeded my expectations.
Current Referrals - I would recommend them.
Recognized Excellence - Patrick was really good. I had a project manager on the restoration. He was a nice person and was very good.
Recognized Excellence - I would like to recognize Patrick.
Great service proactive
Knowledgeable - Walked us through the process
Communication - Kept us well informed
Mitigation Crew - Great efficient service
Recognized Excellence - Mark the crew with the fans
Areas Of Satisfaction - Mr. Restore responded quickly on the job site. They were there within 30 to 40 minutes of the initial phone call. We had commnication immediately as to what they found and what they think an approach would be.
Areas Of Satisfaction - The first thing I was satisfied with was how prompt they arrived at our house after receiving our phone call. I also liked their knowledge of what needed to be done and I liked their overall plan on how to fix the problem.
Recognized Excellence - I would recognize Partick Noble.
Recognized Excellence - wes was great
Areas Of Satisfaction - I was most satisfied with the people doing the project. They were good employees.
Recognized Excellence - I would like to recognize Wes, the mitigation guy as well as the gentleman that was with him. I would also like to recognize Jake, the rebuild guy.
Mr. Restore was the shining light in the otherwise dark situation of water damage. They showed up within 4 hours of my call and were drying out within 12 hours. They explained everything that needed to happen and even answered questions outside their domain knowledgeably. Seriously one of the best companies on communicating! They prearranged 1hr time slots for coming back for evaluation and called when they were 30 minutes away. They also have an online portal tracking all of the work and communication for you to reference anytime. I would absolutely recommend them!!!
They were quick to respond to my emergency they handled the cleanup quickly and very efficiently.
Mitigation Crew - They were awesome I would give them a 10.
Problem Resolution - I wish I could rate Mr. Roof a 10.They were very compassionate, they made sure I was comfortable and answered all my questions.
Areas Of Satisfaction - The professionalism they worked long hours and text me over the weekend. It was great line of communication.
Current Referrals - Not at this time, but I have posted their information on my social media page.
Recognized Excellence - Clint the ownerWest Bock he managed the cleanup process.
Additional Comments - Thank you I really appreciate, them making the process so easy. They were extremely helpful and kind, Although having sewer water damage your home can be overwhelming and stressful Mr. Restore, help ease the stress for me.
Additional Comments - They are awesome.
Areas Of Satisfaction - Their response time and professionalism was great.
Recognized Excellence - Patrick did a good.
Areas Of Satisfaction - I was most satisfied because they were quick to respond and take care of our needs.
Quality Workmanship - Our drywall and paint was done incredibly well.
Areas Of Satisfaction - The process was very organized with good communication. The work done was excellent.
Recognized Excellence - Patrick was a great communicator which was very helpful with two toddlers
Areas Of Satisfaction - I was most satisfied with the timeliness of the work and time of completion.
Recognized Excellence - I would like to recognize Patrick for his exceptional service.
They responded immediately and dispatched a crew promptly and completed the work in record time!
Suggestions - No suggestions at this time.
Areas Of Satisfaction - Quick response and knowledgable.
Recognized Excellence - Everyone who responded was courteous and helpful.
Additional Comments - Overall they did a great job!!
Rebuild Crew - They have not do a rebuild for me. I will like they use them, but they did water mitigation for me.
Quality Materials - They used fans and humidifiers and they were fine, but they didn't have to rebuild so there were no materials needed.
Areas Of Satisfaction - They went above and beyond my expectations. They were very knowledgable about their area of expertises. They put it in to laymen's terms and I knew what was happening and what to expect, all the time. They really explained it well!
Current Referrals - I have recommend them
Recognized Excellence - Clint answered the phone late at night and hopped on it. Patrick explained well and they were all very respectful and transparent.
Suggestions - I do not have any suggestions for Mr. Restore.
Areas Of Satisfaction - I have been satisfied with their quick response.
Recognized Excellence - I would like to recognize Doug Campbell for his exceptional service.
They were fantastic.
Areas Of Satisfaction - I was most satisfied with their knowledge of the project. I learned a lot about this project.
Additional Comments - I would recommend them to anybody and everybody. They are a high-quality company. I am extremely satisfied
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Mr. Restore as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys