They were very nice and prompt.

Recognized Excellence

Recognized Excellence - Mark Lindsey was a God send to our organization.

Areas for Improvement

Areas for Improvement - none

Recognized Excellence

Recognized Excellence - Patrick and his guys were so wonderful and professional. They took care of the problem and cleaned up the mess

Additional Comments

Additional Comments - I know I will always call on Mr Restore

They handled the job quickly and professionally! They gave me great peace of mind with regards to the water damage.

Areas Of Satisfaction

Areas Of Satisfaction - The level of fairness, detail and information that was given was very impressive! Also, their ability to understand the science of how water interacts with structure and building materials was impressive as well!

Recognized Excellence

Recognized Excellence - Patrick was outstanding! Chris was in the learning process of the job and was also wonderful. I would also like to recognize Mark for following up and being exceptional!

Mr. Restore was very prompt in taking care of the issue.

Areas Of Satisfaction

Areas Of Satisfaction - Mr. Restore met my expectations with their ability to resolve issues.

Recognized Excellence

Recognized Excellence - I'd like to recognize Patrick, the team leader.

Areas for Improvement

Areas for Improvement - They didn't fell short of my expectation in any areas.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations in all areas.

Communication

Communication - Communication was awesome from start to finish.

Areas Of Satisfaction

Areas Of Satisfaction - Communication

All of the representative were courteous and knowledgeable. They showed concern for our situation and worked efficiently with our insurance company for our benefit. We are thankful for their willingness, on a weekend, to give us peace of mind that we were in good hands and in time would be back to normal.

Areas for Improvement

Areas for Improvement - NONE

Areas Of Satisfaction

Areas Of Satisfaction - I was impressed with how attentive they were to our situation and our needs. They treated us like family. I was also impressed that Clint took the time to personally come out on a Saturday evening to assess our situation.

Recognized Excellence

Recognized Excellence - I worked mainly with Isidro and Mark. Both were great and would be welcome back in my home, preferably without the wet floors.

I am likely to recommend Mr. Restore to a friend. I am extremely satisfied with the timeliness of Mr. Restore. The majority of employees and people in the office were exceptional.

Mr restore was there for me. Very professional and great customer service.

They responded quickly after we had the problem. I was very pleased with them.

Areas Of Satisfaction

Areas Of Satisfaction - Everything was good.

I am likely to recommend Mr. Restore because they did a great job, and were personable and friendly.

Areas Of Satisfaction

Areas Of Satisfaction - Mr. Restore exceeded my expectations with the cleaning and drying of my house.

Recognized Excellence

Recognized Excellence - I would like to recognize Patrick and Clint for their exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - They were wonderful.

Recognized Excellence

Recognized Excellence - Wes and Patrick were exceptional.

Additional Comments

Additional Comments - They were awesome.

Areas Of Satisfaction

Areas Of Satisfaction - The crew was on time and explained things very well. The kept things clean. Clint has been very helpful with insurance claim when I needed support.

Recognized Excellence

Recognized Excellence - Clint and crew members

could have asked for a smoother process! the work began right away and finished with care. everything was on schedule and i never had to wonder what was going on or when i would be moving forward. they have a great team of people who are there every step of the way. thank you!

Areas for Improvement

Areas for Improvement - nothing fell short, process was painless and quick

Areas Of Satisfaction

Areas Of Satisfaction - exceptional customer service, attention to detail and punctuality. awesome really :)

Recognized Excellence

Recognized Excellence - patrick noble

Areas for Improvement

Areas for Improvement - They did not fall short of my expectations. Everything was done well.

Areas Of Satisfaction

Areas Of Satisfaction - The communication was awesome.

I had a great experience with Mr. Restore. They resolved my problem efficiently and had great communication.

Prompt response when emergent situation identified.

Sales Knowledge

Sales Knowledge - Bobby & Mark were excellent with explaining what needed to be done.

Professional & Organized

Professional & Organized - Professional representatives!

Communication

Communication - Updates were great.

Installation Crew

Installation Crew - Crew were on time & took care of daily changes as needed.

Areas Of Satisfaction

Areas Of Satisfaction - Excellent communication with updates & project status.

Recognized Excellence

Recognized Excellence - Bobbie Meyers very helpful.

They were very responsive and kept me up to date on all projects as it went along. Although there are many other projects going on, I feel they're doing their best to accommodate everyone.

Areas Of Satisfaction

Areas Of Satisfaction - Wes and his team were very informative. They were very caring with my parents and especially thier dog. Thank you for all your help

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations, I would rate them a 5 overall.

Recognized Excellence

Recognized Excellence - I would like to recognizeBobby and Russell for their exceptional service.

Additional Comments

Additional Comments - They were great and there when I needed them.

They were very attentive, thorough to what I needed, honest, and responded quickly. They were also forthcoming with their information and the steps that were involved. All were very friendly.

Quality Workmanship

Quality Workmanship - Yes, for what has been done thus far.

Work Done Right

Work Done Right - Yes, as of now. It isn't completed yet.

Problem Resolution

Problem Resolution - Yes, for what has been done this far.

Schedule

Schedule - They did the pack out in the time they said that it would take. I'm waiting on the insurance company to get me the quote to do the build out.

Areas Of Satisfaction

Areas Of Satisfaction - The response time for coming in and getting things set up was just a matter of hours.

Recognized Excellence

Recognized Excellence - Mark Goacher, Wes Bock and Michael were all really nice.

Areas Of Satisfaction

Areas Of Satisfaction - They had a quick response time and they exceeded in customer service.

Recognized Excellence

Recognized Excellence - I would like to recognize Patrick West and Anthony for their exceptional service.

Communication

Communication - The website that they use provides constant support and status. Very helpful!!

Work Done Right

Work Done Right - Not only was it done right, it was done quickly.

Areas Of Satisfaction

Areas Of Satisfaction - Fast, efficient, and friendly.

Additional Comments

Additional Comments - Highly recommended. Above reproach in all areas.

They were available when no one else was.

Areas Of Satisfaction

Areas Of Satisfaction - The man was very friendly, and I enjoyed him in our home.

Recognized Excellence

Recognized Excellence - I would recognize the main guy that helped me.

They were all very friendly and helpful and did a great job.

Sales Knowledge

Sales Knowledge - Wes Bock was great.

Communication

Communication - I would give them a 5+. I would text Wes and he got back to me within moments, It has taken weeks for phone calls for me to get a response from other companies. Wes responded so quickly, It has really meant a lot to me.

Areas Of Satisfaction

Areas Of Satisfaction - Wes did a great job with communicating with me quickly and answering my questions,.

Recognized Excellence

Recognized Excellence - Wes did a great job with communicating with me quickly and answering my questions,. There were two other men, but I forgot their names. They were all so friendly and respectful. I was there a lot and even when I was in the way, they pretended they were in my way instead.

Additional Comments

Additional Comments - Mr. Restore has been the only positive part of this whole experience.

They had a quick response and great follow up. I would highly recommend them to anyone.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the amount of documentation and complete transparency from start to finish.

Recognized Excellence

Recognized Excellence - I would like to recognize Clint, Wes, Andrew, and Anthony.

They were very timely and responsive and provided excellent service.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations in all areas.

Recognized Excellence

Recognized Excellence - Clint, Patrick and essedra (sp?) were exceptional.

Additional Comments

Additional Comments - It was on time, and they helped me through a very tough spot.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations.

Recognized Excellence

Recognized Excellence - I would like to recognize Javi.

Additional Comments

Additional Comments - They did a really great job!

Professional & Organized

Professional & Organized - Every representative was professional and courteous. I was very pleased with experienced.

Areas for Improvement

Areas for Improvement - In all seriousness I have nothing to add. Exceptional in all areas.

Areas Of Satisfaction

Areas Of Satisfaction - Each representative displayed sincere concern for my home. In a time when thousands of locals need help, Mr Restore was available to help within 24 hrs after my initial call. They quickly addressed restoration needs and my house was speedily repaired.

Recognized Excellence

Recognized Excellence - The two representatives who performed the work on my house (Michael and ....) were exceptional. I can give enough accolades. 5 stars

Recognized Excellence

Recognized Excellence - Everyone has been great to work with.

Additional Comments

Additional Comments - Would highly recommend Mr. Restore-Amarillo to anyone who would need restoration services.

Areas Of Satisfaction

Areas Of Satisfaction - Mr. Restore met and exceeded my expectations with their timeliness and getting here after the call.

Areas Of Satisfaction

Areas Of Satisfaction - Mr. Restore met or exceeded my expectations regarding timeliness.

Areas Of Satisfaction

Areas Of Satisfaction - Mr. Restore came to our rescue! They were prompt and so knowledgeable. We knew we were in great hands!

Recognized Excellence

Recognized Excellence - Wes and Clint! They kept us in the loop the entire time. No question was too stupid and they were always patient with explaining the process.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations.

Recognized Excellence

Recognized Excellence - Patrick was outstanding

Schedule

Schedule - Perfect

Areas Of Satisfaction

Areas Of Satisfaction - Did the job. Thank you.

Current Referrals

Current Referrals - Yes, I will refer. I appreciate the service. I had a big flood. It is now fry.

Recognized Excellence

Recognized Excellence - Yes

Additional Comments

Additional Comments - Thank you. Hobby did a great job daily.

Additional Comments

Additional Comments - I'm 100% satisfied!

Areas Of Satisfaction

Areas Of Satisfaction - Jake's knowledge was very helpful.

Recognized Excellence

Recognized Excellence - I would like to recognize Jake for his service.

Areas Of Satisfaction

Areas Of Satisfaction - Excellent people!

Recognized Excellence

Recognized Excellence - Honestly everyone was truly professional and respectful. I would highly recommend them

Mr. Restore came when they said they would and did what they said they would. They were very good.

Recognized Excellence

Recognized Excellence - I would like to recognize Brandon for exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations with their promptness in the initial evaluation and treatment to the problem. The salesperson was friendly, prompt, and polite, as well.

Recognized Excellence

Recognized Excellence - The salesperson, Bobby Meyers, was really good.

Additional Comments

Additional Comments - Everyone I’ve talked to since the completion of the job has been very friendly and nice.

Installation Crew

Installation Crew - Very organized and professional

Work Done Right

Work Done Right - Yes yes yes

Problem Resolution

Problem Resolution - Yes yes yes

Schedule

Schedule - Mr Restore was near my house when I called and came right then to review the situation and was very quick to start restoring mess

Areas for Improvement

Areas for Improvement - My first time to deal with a mess like this and they were excellent to attack the problem

Areas Of Satisfaction

Areas Of Satisfaction - Yes they were wonderful and knew just what to do for this situation. The guys were so professional every time they came to my house

Current Referrals

Current Referrals - I don’t know anyone that needs this service now but I have mentioned this service to everyone I have talked too and covered on insurance. What a blessing

Recognized Excellence

Recognized Excellence - All three of the guys including Bobbie and his staff

Additional Comments

Additional Comments - I am a older woman living alone and am very active but I know I couldn’t have cleaned this up. I had put every towel in my house to try to stop the flow. There was so much more involved. Thank you Mr Restore. In fact the plumber told me about this company and could see I couldn’t clean it up.

Areas Of Satisfaction

Areas Of Satisfaction - Availability and flexibility to our office schedule was excellent

Recognized Excellence

Recognized Excellence - Clint, Mark, Patrick, & Goacher are always easy to work with. The entire team always does great work. You can tell it is demanded of them from the top down..

Additional Comments

Additional Comments - Great people doing well exceptional work when you need it.

Patrick was timely in his communication, starting work the day of being contacted. Everything was explained in detail - I couldn't have possibly had any questions after speaking with him. Timelines were kept as promised. Friendly, positive, great to talk to. Would recommend Patrick without hesitation.

Clean & Safe

Clean & Safe - Areas were cleaned after job was complete.

Areas for Improvement

Areas for Improvement - Nothing immediately comes to mind.

Recognized Excellence

Recognized Excellence - Patrick for sure!

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded all of my expectations.

Recognized Excellence

Recognized Excellence - I would like to recognize Wes Botk for his exceptional service.

Areas for Improvement

Areas for Improvement - Everything was great. Always very professional and helpful and on time also. Quick to respond to all our needs.

Areas Of Satisfaction

Areas Of Satisfaction - We enjoyed working with Bobby and Javi and Cole very much. Very professional Thanks

Current Referrals

Current Referrals - Not at this time but will definitely recommend to anyone.

Recognized Excellence

Recognized Excellence - Bobby Javi and Cole Great job gentlemen

Additional Comments

Additional Comments - Mr Restore did a very through job and were always great to let us know what was happening and also helpful with working with us to get the insurance company satisfied. Also helpful in getting other contractors involved. We appreciate this very much and will recommend your services to anyone. Thanks

Recognized Excellence

Recognized Excellence - The head guy would always call and let me know what was going on.

Additional Comments

Additional Comments - It was a good experience overall.

Areas for Improvement

Areas for Improvement - None

Areas Of Satisfaction

Areas Of Satisfaction - They did a really good job.

Recognized Excellence

Recognized Excellence - Patrick

Additional Comments

Additional Comments - Their work and conduct was very good.