Not only were they exactly on time for the textiles, but they weren't sure when the other stuff would be coming. However, the second shipment ended up being delivered two minutes after the first, so I am satisfied.

They appeared at my home VERY promptly, carried the two large rugs - dripping wet - plus several smaller rugs out the door.

We are still missing some of our stuff. It does not look like everything has been returned yet. Some things are marked as not restorable but it does not look like anything is wrong with them.

They don't take care of things. I would never use them. They stole things including money and my wedding dress. Not only that, they brought us back things that were not ours.

Everything they removed from my home was pack nicely and returned in great shap

After smoke damage to our home, with no explanations of costs or procedures, or questions about anything at all, Evans came in and took every piece of fabric, leather, or rubber; every rug, rag, curtain, old shoe, single glove, towel, ancient yellowed pillowcase, old painting clothes, etc., out of our home. As they were leaving, they had us sign some forms, which they gave us copies of days later when we asked. They cleaned everything, packed it in tissue in boxes and bags, and returned it, but only AFTER receiving payment from the insurance company weeks later. The experience we had convinced us that this service preys on people who have no idea what to do after a fire, or how much it will cost. We were told that things not worth replacing would be tossed; that did not happen. We had no idea what would be taken until after it was gone.

I have requested an itemized statement of damaged clothing that was financially reimbursed to me in the amt of $862.10. Have waited over 4 wks. No itemized statement.

A lot of clothes came back with stretched out collars and had a chemical/unclean feeling to them. Everything had to be rewashed and some things just tossed.

I am likely to recommend Evans Garment Restoration to a friend because my experience was from a house fire, they very quickly removed our material belongings, and they very quickly cleaned them and brought them back in excellent condition.

I thought Evans Garment Restoration worked well as a team and that impressed me, The crew arrived on time and. I would recommend this company to anyone.

We requested an inventory list of items that had been removed for cleaning, and we never got a list. They showed up by mistake the first time. So, when items were taken, they weren't inventoried. We never knew, for one hundred percent, what was actually taken and what was brought back. I'm not commenting on the actually quality of the cleaning, but the actual process of pickup and drop off. I'm not satisfied with the coordination of the project.

Several items are not acceptable.

I don't live there, but if I did, I would.

They take you personally, they respect your privacy and they are 100% awesome.

The company was very kind, the service was amazing, and they save lives every day by removing mold.

Ruined my beautiful expensive custom drapes that were in perfect condition. Never informed me there was a chance they would shrink, said they would return them back in perfect and clean condition. But my drapes have permanently shrunk about 6 in and the lining now hangs down further than the curtains because it didn’t shrink as much. They also never called to tell me this. It was taking way longer to clean them than they said it would so I finally called them instead and was only then informed of the problem. I was very upset and instead of being sensitive to this, the manager was extremely defensive and rude. And instead of them paying for the damage, it is left up to me to be reimbursed by my home insurance instead. So they get away with this with absolutely no liability to themselves!

Efficient, courteous, professional, and flexible. Evans GRofMN was a pleasure to work with - a superb business organization. Thank you.

We were very satisfied with the way they handled taking care of the garment.