In Oscar’s sales presentation, we were led to believe he had a group of employees that had worked for him for a long period of time. We had several different groups of roofers with seemingly very different skill levels.
They were timely, followed up, detailed, reasonably priced, and stand behind their work.
They were very professional, on time, and easy to work with.
I will not hesitate to contact Last Call again. Clearly this is a company that customer oriented.
Value - Very Fair value
Recognized Excellence - Of course, Oscar (Owner) and Sons; Rick
Areas Of Satisfaction - Quality of workmanship and knowledgeable of products and projects
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Last Call Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys