The service was not there. It was so difficult after the water mitigation and hard to hear back from the Project Manager, no calls, texts, or emails were sent. The office was useless, every time I had a question we never heard back from anyone, we didn't get any calls or emails but they kept telling us they had sent an email to resolve our issues. They came to give us a quote and they quoted one price but then sent us a written quote for $900 higher. They did the water mitigation quickly but they sent my 13-year-old son to shut down the water, threw out good pipes, and cut water pipes that were already shut. No one has given me a call and I got a bill for $1400 for the water mitigation after the project manager told me it was handled by insurance when I called my insurance company even they were confused and it took a week to figure it out. There was a lot of bad communcation.
Compleat Restoration and its representatives, were prompt and very informative. They worked with my insurance agent to ensure they had approval. Their cleaning staff did a great job and were very courteous. I had smoke damage and I would definitely recommend Compleat!
It took a total of two months to complete the problem.
We use this company 20 years ago when our pipe leaked while we were on vacation! They did a great job! There was no hesitation calling them up for this project.
They were very prompt, and they did a great job.
They were very professional and courteous. I would highly recommend to anybody.
Quick response time. Excellent service and friendly techs. These guys are the best! Have used them twice and highly recommend..
Very professional and great communication to start and complete the job.
During a difficult year, Compleat Restorations worked around the obstacles of the pandemic. Work was professionally done, issues were addressed and rectified and schedule for work was adhered to (for the most part), despite the constraints of the pandemic. I would highly recommend Compleat Restorations.
The work done did not equal the amount charged
They are very timely, punctual, and explain everything perfectly.
They did exactly what they said they would do! That's what you want in a company!
They haven't refunded what I believe they owe me.
Overall, they did a great job. They had very good communication and kept the work area clean throughout the project.
We had a great experience with Compleat, as they did all the remediation and rebuilding work after our water disaster this summer, which flooded the whole lower level of our home (a living area, not a basement). We were especially grateful for the way they took care of the flood while we were on vacation, as that was a huge relief, as we did not have to come home early. All the remediation work was completed by the time we came home. And the rebuild work was very well done, with good communication throughout. I would definitely recommend them to anyone facing the same situation.
They did an excellent job On the job in less than two hours of my call for assistants
I was very pleased with the quality of their work.
They completed the job in a efficient and timely manner and the staff was very professional.
They didn't follow through and finish the job. They have bad communication.
Inspite of the factw hen we needed them , we were in the middle of a pandemic. Their service was exceptional! Materials were unavailable but we were still able to get things done in a timely manner.
They were fast, prompt, and courteous!
They did great with the immediate remediation. I was talking to them about doing the restore part. That was a mess.
I felt they did a great job, they were really professional and patient.
I am completely satisfied with everything they did. We have used them twice.
Compleat Restorations's emergency response was outstanding during our personal emergency of a house fire. They followed-up in the subsequent days and weeks and professionally repaired and cleaned out home. They worked through our homeowners insurance carrier and handled all the billing that could have been a significant trial on our behalf.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Compleat Restorations as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys