Recognized Excellence - Jim the lead carpenter was very knowledgeable and we felt he went out of his way to do everthing right.Mark the project manager and Bill the remodeling consultant were both very responsive to any issue or concern.
Recognized Excellence - Jim Gilles - He was terrific to worrk with. He was always friendly and on time and pointed out any problems beforehand and the best way to deal with them, I never felt I was getting second-rate service or a rush job. Kudos to Jim!
Recognized Excellence - Don Feidt - superior communications; does an excellent job of addressing my concerns; responds to messages quickly; friendly and respectful.
Recommend Builder - I already have done so to a couple of friends.
Additional Comments - All the people I've encountered at Case have been wonderful in explaining what's to be done and addressing all issues I have raised. All are very professional, courteous, and do an excellent job.
Any Changes? - I already have changed everything! There is nothing that I can change anymore because I have had Case come out and do it! We love working with them.
Additional Comments - It's the greatest outfit; I've had everything from bathroom repair to siding put on the house. He has top-quality people working!
Expertise - They did a lot of repairs, but they knew exactly how to make those repairs.
Schedule - Right on schedule.
Budget - Everything was quoted and within budget.
Construction Quality - I've used them for years, and always been satisfied.
Future Work Follow-up - I'll definitely contact them. This was repairs to get this house ready to sell; but I'll have to wait until the market comes back, and then I may need them on whatever we buy. They would be the first I'd contact if we have any further work here or in the new house.
Recognized Excellence - The only thing I'd say is that their craftsmen, their workmen, are amazingly knowledgeable and skilled. They have every one of them so well trained. They are well trained and experienced; very knowledgeable and helpful. They do things as fast as they could be done, as well as they could be done. They give me options and make suggestions. They are just a delight. I wish I could have them build a house, and if the opportunity arises for more work, they're the first folks I'll call.
Additional Comments - Excellent people, excellent work. They are just an excellent firm - it is quite amazing!
Future Work Follow-up - I have their cards. Every single man on each project I have had has been excellent! They came up with a couple of things that I never thought of having done in the project .They didn't just do what I wanted but thought of more that could be added that would benefit me.
Additional Comments - They have been out here 3 or 4 times and every project has been wonderful.
Additional Comments - They did a great job. If ever I am in need of Case's service I will give them a call.
Recognized Excellence - Bob was very helpful and it was not my first time with him. He was a very good workman.
Recognized Excellence - I would like to say Jim did an excellent job. He came up with really good solutions to make things fit and happen.
Recommend Builder - Already have
Additional Comments - We would recommend them to anybody
Recognized Excellence - Don. He has been wonderful and very helpful to us.
Recognized Excellence - The roofing contractors were probably the best people we had. The front office staff was also remarkable.
Easier Than Expected - Bob was very helpful and always willing to answer our questions in a timely manner. We are very grateful that Bob was able to call the roofers and get us back on schedule when we changed our minds.Bob was also extremely understanding and worked quickly to resolve the issues that came up such as cracked tile, a broken window, and leaking in the roof during installation. I appreciated the fact that he simply took care of it.
Recommend Builder - I would definitely recommend CASE. Overall the project was a great success. We are very happy with the outcome and would be glad to use CASE again.Often you hear horror stories about contractors, we have none. CASE did quality work on time and on budget. They completed all follow-up work quickly.
Future Work Follow-up - We would call Bob for anything we needed. It was so much easier than dealing with stuff ourselves.
Additional Comments - Their choice of subcontractors was excellent. We were so pleased to have them here at the house. They were courteous, and willing to explain what they were doing. We had a wonderful experience.
Recommend Builder - Definitely.
Recognized Excellence - I would say Bill Wilder. He was just a real class act to work with. I would also say Jim, the lead carpenter, his craftsmanship was really high quality.
Additional Comments - When I can afford it, I'd love to talk to them about working on our kitchen.
Recognized Excellence - Jim was outstanding to work with! THe entire staff did a great job.
Dolphin Pool & Spa is a 10 in my book due to the quality, honesty and integrity of its service people!
NMC was great to work. Professional, courteous and helpful - way above average. Would do business with them again.
Everything was amazing, the crew was polite on the day of installation. Legacy Restoration was great.
They were amazing the response time for a bid and then scheduling and completion all worked together for my client flawlessly. You get my highest honors for your work... Thank You Dean
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Case Twin Cities as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys