While the house is good, the process from start to finish was severely lacking, the disrespect from the sales team once we got into financing was appalling, the loan administration would not return phone calls, and it was pulling teeth to get a straight answer. We were lied to many times during the... more
Mauricio was very attentive to everything that I needed to be done. They completed the project in a timely manner.
The worker was very good at his job, everyone communicated well and I really like the company, I will definitely be using them again.
Sebastian, Jeffrey, and the other guy on their team did a great job. The subcontractors did a horrible job.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Woodruff Floors, LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys