They are the best contractors I've ever worked with. They think through all the potential issues and resolve them before they become a problem.
Communication - We received a weekly progress report. Very organized. As issues were identified, they were conveyed with suggested options for resolving.
Areas Of Satisfaction - Overall, I was very happy with Rust Construction and their approach to the work and issues. I've worked with many contractors and they have been the best contractor I've ever used. They are honest, deliver a high quality work product, think through all the details to ensure issues don't arise after they've begun construction, and overall nice people to work with.
The quality of the work and quality of subcontractor relationships exceeded my expectations. Their subcontractors do high-quality work. They were able to do this during the wintertime. They did great to communicate over and over until my decisions were completely understood and conveyed. They drove out to the stone place with me to confirm and explain my projects. They did an incredible job. The job was exterior and interior waterproofing of the whole house. Tom definitely had the knowledge to address that type of work and really showed an effort to include testing out the sump pump, as well as monitoring the directional water drainage. They made sure everything was working as engineered and constructed. It was really nice to see that knowledge. It was working and exceeding the performance. I am definitely considering using them again and will recommend them to others. They are a small business so you may have more costs. They did an extraordinary job with permitting and licensing that goes into it. I have not had to worry about a thing. It eases your mind when you are trying to work through a big project. They did this when they were not experts in Arlington since they mainly are in Alexandria.
Recognized Excellence - Sam Rust is a great person and values quality workmanship.
Recognized Excellence - Claude, Sam, Hing
Rust Construction was professional, honest, helpful, and really responsive to concerns from start to finish. We have heard that the contractors can often be the most stressful part of a renovation and in our case, they were probably the least stressful part of it!
Recognized Excellence - As a project manager, Sam Rust went above and beyond. He was excellent.
Recognized Excellence - Tom Rust. He was our main contact and he was always available. HE always wanted to understand what we wanted.
Areas For Improvement - I cannot think of any. They did everything we wanted.
Areas Of Satisfaction - This was a really old house and I like how they looked to make sure the structure was really sound and matched what we wanted.
Recognized Excellence - Sam Rust was an excellent project manager and a pleasure to work with.
Recognized Excellence - Everyone was great
Areas Of Satisfaction - No complaints, very satisfied with everything
We have used Rust Construction for over 15 years and two additions. I wouldn’t ever use anyone else. The quality, workmanship, and fair pricing is unmatched. They are truly like an extended part of our family
Communication - Sam or Tom jr get back to you immediately if you have a concern and it was typical for Tom senior to stop by daily to discuss progress and any other issues
Quality Of Workmanship - Hee is one of the best carpenters around
Recognized Excellence - Everyone; Hee, Elijah they are all excellent
Areas Of Satisfaction - The workmanship of cabinetry , our gorgeous stone foundation.
Recognized Excellence - all ere exceptional!
Areas Of Satisfaction - accessibility and adherence to all our wishes.
Additional Comments - We would highly recommend Rust Construction. We have been enjoying our renovation and reconstruction with no regrets. They are the best!
We have used Rust Construction for three projects (kitchen, workshop/office, and a bedroom improvement) and would do so again. We know we could get the work done for less money but two considerations were more important than shaving the cost of a project. We trust them and we know the end product is very good. And they stand behind their work, returning to the site if we had any additional questions or needed their attention.
Recognized Excellence - No one person. We've dealt with everyone in the organization, family and craftsmen, and have only good experiences.
Areas Of Satisfaction - They were conscientious, detail oriented and thorough. The results of carpentry and cabinet work have been very good.
Areas Of Satisfaction - Craftsmanship; thoroughness; no cutting corners
Communication - Always felt like I knew where the project stood, what the timeline was and what was expected of me as a homeowner.
Professional & Organized - Very organized, priceless in such a large scale project.
Recognized Excellence - Tom Locke Rust
Additional Comments - I have hired multiple contractors in Alexandria over the course of the last thirty years to work on my home. Rust has easily outperformed all of them in terms of the quality of work, price, timeliness and integrity. I have very high standards.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Rust Construction Co Inc as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys