I have already recommended River Pools of Nashville!
They did what they said. Came in on budget. Adjusted to the challenges of our build (flash flood, unfriendly neighbors).
It was our first time getting a pool, but the process went as described.
Tyler Bonds and his crew were pleasure to work with. We are very pleased with the pool project.
Nashville TN office is extremely unresponsive (unless Tyler is looking for payment, then he’ll wait outside your home). Communication is virtually non existent. Tyler left rock in the pool and we had to have someone else remove it. Phone calls/texts never responded to once he was paid.
We had a wonderful experience. There was never an issue or concern that was not immediately addressed and promptly corrected. They went aboveand beyond. We couldn't be happier with the pool and our experience.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of River Pools Nashville as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys