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I am very satisfied with the windows and the installers. There were hard winds and hard rain but they stayed and did a real good job.
The service was very prompt and the salesperson was professional and knowledgeable about the product. I was very satisfied with the way he worked with my builders.
The scheduling and promises made were not kept. The quality was not as presented. The wood on the hand rail is already warping and the screens came loose from the frames in the first couple of days. The dryer vent was supposed to be re-directed. After numerous promises it still has not been done.... more
I was very impressed with them. They were on time, thorough and got the job done quickly. The quality and value that they provide are fantastic.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Plumbing Info Website as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys