My salesman, Brian Geoffrion has been great. I am a REALTOR® and Orion Home Improvements will always be my roofing guys!
Recognized Excellence - I would like to recognize the foreman for exceptional service.
I was extremely satisfied with the level of service. AJ was very responsive and accommodating. His professional demeanor and can-do attitude were very comforting and appreciated. He was well versed about the various products and was able to provide the attention to detail we needed.
Everything was done exactly as explained and the project was completed on time. We would definitely recommend Orion to friends and neighbors.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Orion Home Improvements as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys