From initial design ideas and cost estimates through construction, Odell was excellent to work with. The commitment to customer satisfaction, the friendliness of the construction crew, the quality of the work, and good communication throughout enabled us to finally get our dream renovation completed.
Because of the design-build process, we knew the total cost upfront, before committing. We liked that we paid for design only upfront - and then owned the designs if we weren't going to go forward. But once we were under contract, the only changes were ones we had discussed upfront as possibilities due to conditions of our old house and some changes we requested.
Overall, we are extremely satisfied. There was a glitch in finishing some of the hardwood floor, which Odell worked to correct. It was a satisfactory correction, though still some noticeable flaws. But other aspects of the work made up for that - matching the old floor to the new; matching old trim to new; creative solutions to issues in our old house; bringing our old house features up to date while keeping the character of the old house.
Design work - we knew we needed help with design of several areas of the house, which is why we chose the design-build process. But getting so many ideas from Justin initially was really helpful in determining what would work well for us. Also, having so much assistance in decisions about finishes and colors was really helpful. The qualify of carpentry and trim work exceeded our expectations, given where we started in our house. And being able to discuss issues as they arose - even as we considered changes - was useful. It is hard to consider all the items that might be of concern to us before construction starts.
He operates exactly how homeowners hope a contractor will be. You hope they show up, stay on budget, and do good quality work while respecting your home. Amazingly, that is how he and his entire crew operate.
I have hired many contractor and this was the most organized and thorough contractor I have worked with. We received complete details of every step and were never fuzzy about what was happening or what was coming next.
The schedule was followed exactly with some things being completed early- which was welcome.
The amount quoted was exactly what we paid.
We had no problems but if we had, I believe it would have been handled completely.
Justin delivered 100% of the time on everything that he promised.
Most parts of our remodel exceeded our expectations. It was an outstanding project experience.
Justin's organization, promptness and communication are just as good as the execution and quality of the work. This seems to good to be true, but he delivers on all levels.
Justin is quick to respond to any questions or concerns. Everyone in the company is polite and friendly. They do quality work that meets all expectations. I am very pleased with this company.
In my experience this is a professional and trustworthy company.
Odell Construction was wonderful to work with for the entire project - from planning, through design, in execution, and in close out. They were fun to work with, provided great design suggestions to match our tastes, and provided an amazing solution that our friends and family are in love with - and so are we! The whole team was professional and courteous and set the bar for how I expect other services professional to execute projects in my home.
I was thoroughly impressed with how clean they left the job site every day. They vacuumed the construction area daily, even though we weren't using it, and they made sure to leave their outside work space clean every single day before leaving the job. I've had other companies leave things like loose nails and screws on the ground and would only clean it at the end of the job. Odell didn't even leave saw dust.
I knew the finished product was going to look nice, but I never expected just how much it was transform my room. The attention to detail they had was impressive (for example, the perfectly aligned jagged cuts on the trim to match the stonework it was going up against).
This is an area where they excelled. We've had difficulty with this area with several other contractors and were grateful to have such a positive experience.
We were thrilled with the whole process, the workmanship, the professionalism. Fantastic job
Justin Odell, the owner, is competent, thorough, and responsive. He expects that those working with him to be as professional as he is himself; wonderful guy.
Justin came up through the ranks and understands the process, from design to completing the job.
The guys on the project knew everything that was happening and adjusted to keep on schedule.
The work Justin puts in before the physical changes take place allows for a smooth budgeting process.
There were few problems, and they were addressed quickly.
Justin, himself, sells his company very well, with his knowledge of services he offers.
Very professional and could not be more pleased with the design.
Each and every employee from Odell is highly professional and clearly pros at what they do.
We had one issue that was immediately resolved.
This is a strong suit of this company.
Absolutely professional and courteous. You would think they worked exclusively for Odell
The kitchen looks exactly as the rendering that was presented in the beginning of the process. Lindsey did a fabulous job in picking out the finishes and we could not be happier.
Justin, Megan, Lindsey, Chris, Joe, Justin no 2 and Robby are so professional and courteous. This was a home run for the Powell family.
Pretty much every area! Everything went smoothly from start to finish. We could not have asked to work with a better company.
We are extremely happy with out entire experience with Odell and feel 100% comfortable recommending them to our family/friends/acquaintances.
My wife and I are thoroughly satisfied with the quality and beauty of our remodeled bathroom recently completed by Odell Construction. Our home is 100 years old and we had a bathroom that had not been remodeled since 1941. It was in dire need of a complete rip-out and redo. We determined that Odell was the best company for the job and they did not disappoint.Justin Odell is a professional through and through. His carpenters are both extremely talented and very respectful of their clients. From the first day that we met Justin to discuss the project through the last day when inspections were finished and the lock box was removed, Justin and his crew kept us informed of every detail related to the process and strived to do quality work. Their attention to detail and commitment to providing the most professional job possible is noteworthy. I have never worked with a construction company that was so interested in maintaining the utmost of quality and customer satisfaction, as well as completing a gorgeous project.The bathroom in our century home now is beautiful, functional and its appearance is consistent with a home built in the 1920s. We are so thoroughly satisfied that we intend to hire Odell in the future to complete our basement remodel, complete with walk in wine cellar, our kitchen renovation and conversion of a small bedroom into a walk-in closet. Thank you, Justin Odell and Odell construction for helping us realize our bathroom renovation dream.
Communication from Justin was incredible. We were always kept informed every step of the way. The quality of the work is off of the charts!
Odell Construction was a pleasure to work with. They are clean, responsive and the job was done when they said it would be. I would highly recommend them and will use them for future projects.
Had a number of changes on my part. All I had to do was tell Justin ODell what I wanted and it was done promptly.
Always cleaned up after each days work. Better than I would have.
Worked efficiently and around each other when I had more than one sub contractor here at the same time.
Met all my expectations..... That is why I hired him for the fourth time. Once for my mothers kitchen remodel and 3 times for remodel of my 1) basement 2) master ceiling and master bath and update on my hall bath and 3) total kitchen gut and remodel
Prompt response to my calls. Workers arrived promptly when promised. Workers very trustworthy.Professional estimates of initial remodel request. Additional estimates when I added or changed something. Detailed rendition and plans of kitchen remodel that each contractor worked from. I wasn't left in the dark about anything.
I don't trust anyone but Justin Odell to do my remodels. Excellent workmanship in all areas. Excellent communication. Excellent documentation (eg. estimates, detailed plans)
We knew that Odell Construction had an excellent reputation and our experience only reinforced that! Justin gave us excellent advice before the project began so that we were able to make the best selections for bathroom fixtures and tile. Odell prepped the area to make sure that the rest of our house remained clean throughout demo and construction. The quality and care of work done done is exceptional and we are totally pleased with both of our new bathrooms!
Even after our selections were made and work had begun communication with Justin and Chris was ongoing and thoughtful. They wanted us to be aware and informed of plumbing issues that arose and made sure everyone was resolved to our satisfaction.
Justin did an excellent job managing this project. His guys got their work done as scheduled, the plumber and electrician came when required, it couldn't have gone better. I'm very happy with the tile work, the layout was perfect. Chris did an excellent job and you can tell he takes pride in his work, and so does the rest of his team.
Even my neighbor commented on the respect and professionalism of the workers. They went beyond my expectations. The cleanliness of themselves was decent and the site was great. The work was done to perfection! I had a very excellent experience and I would highly recommend them.
Everything was done in superior fashion and I would give them 4 pluses on everything. I can't say enough about them.
Whoever has them do their work will be pleased. The work speaks volumes, because everything was done perfectly. They also seem like they have good team work. You can feel the togetherness and that means a lot.
Working with O'Dell Construction was an absolute pleasure. Justin and his employees are very professional and courteous. They take the time to explain what needs to be done and how they are doing it. O'Dell Construction stayed on track with budget and time, which was exactly what I was hoping for when interviewing various remodeling companies. If you are thinking of doing a remodel, I would highly recommend reaching out to O'Dell Construction as soon as possible. O'Dell was booked approximately 4 months in advance when I interviewed the company.
There were three areas that O'Dell Construction exceeded my expectations.1. Quality of work - they seemed to pay close attention to detail ensuring that the project was done right.2. Staying on budget/lack of change orders - we only had one change order that was for something not originally included in the budget. Outside of the one change order, my payments were exactly what I agreed upon with O'Dell Construction.3. Professional employees - I occasionally work from home and every time I interacted with the construction workers they were very professional and courteous.
We were extremely satisfied with the services performed by Odell Construction. The price was fair and reasonable for the amount of work performed. He did not nickel-dime us on every little thing. Justin has a change order process in place to ensure full knowledge and approval of the scope of work and any price changes that may be required before or during the time that the work is being done.
Justin came out to measure and determine exactly what we expected to have done and to take measurements as well. He listened carefully, took detailed notes, and provided design input in areas where we needed help. He supplied us with the names of quality vendors for our fixtures. During the entire process, he was helpful and did not hesitate to answer our questions.We received a detailed estimate and a proposed time schedule. Justin was flexible and able to work with our schedule. He was quite conscientious in following up on the orders for the materials and fixtures that were required to ensure that the work would commence on the scheduled starting date.Justin’s people were very skilled and hardworking. They took great care to cover and protect our furniture and floors from damage and dust, and as the job went on, they were always willing to answer our questions and were responsive to our concerns.In cases where Justin may need to work with subcontractors for part of the work, such as plumbing or electrical, he always deals with the same people. We found the subcontractors to have the same qualities and attention to detail as his full-time crew.Justin, in addition to being very skilled himself, is also an excellent business manager with outstanding management skills. He knew what was happening at every stage of the remodel. He has a system where he receives updates from his crew every afternoon, or even sooner as questions arise. He will then come out to the job if required to ensure that any issues are resolved.We were extremely satisfied with every aspect of the performance of Odell Construction, including the quality of the work, the professionalism and care of the workmen and responsiveness to any concerns. This is a quality construction company. The finished job looks wonderful and we plan to hire Odell Construction for any future remodeling projects.
Odell is outstanding! Justin was all around outstanding. He has a good eye, outstanding customer service, and his communication and follow through were the best I have ever seen from any type of construction company. I appreciated his level of his involvement from the very beginning to the end of the project. In addition to his customer service, the work of his crew was outstanding and I couldn't be happier!
I was most satisfied with the customer experience, the customer service from both Justin and his team, and the overall quality of the project. The workmanship was at an A plus rating. Also, I was satisfied with the fact that they finished it within the time frame they committed to.
They were outstanding all the way around. This was our third home construction project and I wish I knew about him with our first one. I wouldn't look anywhere else. I would immediately go back to him!
We're pleased with Odell Construction and will be using this company again for other projects.
We're most satisfied with the owner, Justin Odell, for making our kitchen remodel a positive experience. From first meeting through finished project, Justin listened to what we wanted, made practical recommendations, kept our project moving with no interruptions and provided a competent, trustworthy & friendly crew.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Odell Construction Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys