I am very satisfied.
Very good always available would recommend highly!!!! Ravin is great and Brad and his crew definitely knows pools very knowledgeable. Great job New Wave
There are only a few choices when it comes to deciding which company to choose. NewWave began about 4 years ago and I am very happy with the service and results. Would highly recommend.
We called every pool place in greater Madison. None even called us back. Except New Wave we were very relieved.
Fast and quality service. Replaced our pool heater. Would recommend.
We have been using New Wave for years and have always been very happy with the work! They are prompt, courteous, professional and get it right the first time. We highly recommend New Wave!
I think they were very professional and friendly and very educational about the pool.
Problem Resolution - They were excellent.
Areas Of Satisfaction - I was most satisfied with the communication between them and myself, the workmanship and the time it took to get everything finished.
Recognized Excellence - I would like to recognize Brad Beckett for his exceptional service.
Additional Comments - They were great! Absolutely sensational.
We are very pleased with New Wave Pools.
Areas Of Satisfaction - I was most satisfied will all the work that they did for use.
Current Referrals - I have already recommended.
Additional Comments - The staff and the projects handled have all been very good.
Came out when they said they would, fixed the problem and I think the price was fair. Very happy.
Likely To Recommend - Very happy with this service! Would recommend. Came out when they said they would, fixed the problem and I think the price was fair. Very happy.
Areas Of Satisfaction - Service tech new his stuff.
New Wave Pools has been our Pool maintenance company for a few years & the quality of there service is excellent
Areas Of Satisfaction - working thorough beginning of the year_ chemical issues due to my Mother in-law over adding chemicals
Recognized Excellence - Raven & Joel have be most excellent to work with
Additional Comments - Great company with a great product :)
Areas For Improvement - They didn't fall short.
Areas Of Satisfaction - I didn't have to worry about anything being wrong with the pools.
Recognized Excellence - They are all did a good job and were nice.
Areas Of Satisfaction - I was satisfied with their thoroughness, communication and ambition.
Recognized Excellence - I'd like to recognized Gavin, Jason, and also Raven. Solid company, I'm pretty impressed.
Areas Of Satisfaction - Everyone is pleasant, prompt and knowledgeable. Brad patiently addresses my questions. I am very happy with them and have been for the 3 years I've been with them. Raven, in the office, has always been a joy to work with too.
Recognized Excellence - Brad and Raven.
Awesome company. Prompt, professional, thorough. Great communication.
New Wave pools has been maintaining our inground pool for a few years. I have NEVER had a problem with them. They come exactly when scheduled, never overcharge, the employees are top notch and extremely professional. After using other companies in the past, with many problems, we will never use any other company but New Wave. I recommend New Wave to all my friends, and am proud to do it, because I KNOW they will be treated right!!
Areas For Improvement - Never fell short on anything.
Areas Of Satisfaction - From the office personnel to the laborers, there is not one thing to be satisfied with, we are extremely satisfied with all.
Current Referrals - I already tell everyone I know with a pool to call New Wave, always.
Additional Comments - If you want your pool maintained or need work done, don’t go to anybody else, unless you want to be disappointed, I suggest calling New Wave for a REAL professional job done right the first time, with no wait or rescheduling.
Jason was so awesome, about giving me choices about how to fix problem. Very impressed. My pool is 38 years old so there choices too be made. Thank you. New Wsve Pools.
Areas Of Satisfaction - The choices he gave me.
Additional Comments - They are awesome, hard-working and I would give them the highest score!
Areas Of Satisfaction - I was most satisfied with their customer service. They went above and beyond.
Recognized Excellence - Everyone was awesome.
Areas Of Satisfaction - I was most satisfied in terms of the technician's knowledge.
Recognized Excellence - I would like to recognize Joel Jensen and Brad Beckett for their exceptional service.
New Wave Pools has been accommodating and great to work with.
Recognized Excellence - Raven has been great with quotes and getting back to me on information. Jason and his crew also have been great.
Additional Comments - Might need a refresher on how to work the pool? It was information overload when Jason spoke to Jeff about things and I was in a training.
New Wave Pools did a terrific job. Very friendly and professional service techs. I would highly recommend them!
So glad we decided to hire a pool company for our apartments! The staff has been amazing, and our pools always look great!!
Areas Of Satisfaction - Friendly staff, great communication!
Current Referrals - SwimWest Swim School... 1001 Deming Way.
New Wave Pools has been great for us. They have taken away the hassle.
Areas Of Satisfaction - I am most satisfied with their professional knowledge.
Recognized Excellence - I would like to recognize Jason for his exceptional service. He has done a great job for us!
Likely To Recommend - Definitely! They did a great job! I called after the service to give them kudos. It was really hot that day and they worked their tales off. It's always a treat to work with them! Great Job!
Areas For Improvement - Not at all. They were awesome!
Areas Of Satisfaction - I was most satisfied with their knowledge. They were able to resolve some issues that I had not been able to resolve and they had the parts on their truck to go ahead and fix them so that was great!
Recognized Excellence - I would like to recognize everyone that serviced us. They have all been great.
We love them!
Likely To Recommend - We love them!
Areas Of Satisfaction - New Wave Pools is prompt, efficient, reasonable, and professional. We have used a lot of pool companies and they're the best!
Additional Comments - We are happy, happy, happy!
Additional Comments - New Wave is by far levels above the competition. From Raven at the office to the pool techs that come to our home everyone is professional and very helpful. The customer experience has been great and we would be lost without them.
Great Company, Great Service
Value - I have used 2 companies previous to New Wave. Both companies were more expensive and did not give the quality service I get at New Wave.
I appreciate how friendly and knowledgeable the staff was. They answered all my questions and completed the task in a timely manner. It is obvious that they are skilled in what they do.
Areas Of Satisfaction - I can rely on them to complete their work correctly and in a timely manner. Joel has been very helpful and is always willing to answer any questions I have.
Areas Of Satisfaction - Friendly helpful staff
Areas Of Satisfaction - How they worked with me when things began to pile on.
Recognized Excellence - The entire team that was out were all great.
Areas Of Satisfaction - The promptness and professionalism was top notch!!!
Recognized Excellence - Raven and the entire team!!
Additional Comments - Completely satisfied, and will continue to use for the remainder of my pool ownership...no real complaints at all!!! Only praise!!!
Areas Of Satisfaction - I was satisfied with everything, especially this year we had a new liner put in. They ordered it and it is beautiful, they did a great job.
Recognized Excellence - I would like to recognize everybody.
Areas Of Satisfaction - There willingness to identify issues before happening, we have an older pool and the maintenance suggestions they made were appropriate for saving us money down the road.
Recognized Excellence - Eric and Raven.
Areas For Improvement - Nothing fell short.
Areas Of Satisfaction - The professionalism and promptness was where we were most satisfied.
Recognized Excellence - No. Everyone that we worked with had the same level of knowledge. One person doesn't stand out. Everyone did a good job.
An excellent, professional, efficient team of workers. Very very gracious and pleasant to work with.
Likely To Recommend - You were just excellent. An excellent, professional, efficient team of workers. Very very gracious and pleasant to work with.
Areas Of Satisfaction - I was most satisfied Raven the receptionist was working constantly with me on working out the contract, as well as the technicians. I found them so delightful to work with.
Recognized Excellence - I would like to recognize Raven the receptionist and Jason, who was the lead person on my job for their exceptional service.
New Wave is a GREAT! company to work with. Joel, Jason,Eric and all the guys are most helpful and are here when we need them!!! Thank Guy's
Areas Of Satisfaction - New wave is always willing to assist with our pool care day or night. Great customer service and follow through.
Recognized Excellence - Jason and Eric! These guys are great guys and keep me very informed of my facility.
I have already recommended New Wave Pools to my neighbor and she was very happy with the service!
New Waves Pools was great and I would highly recommend them.
Value - I wish I could give a 100!
Areas Of Satisfaction - I was satisfied with everything.
Recognized Excellence - I would like to recognize everyone.
Areas Of Satisfaction - It was what i expected and they did a good job.
Recognized Excellence - They all did great job, no one is specific.
I am very pleased with the service I am receiving from New Wave Pools. I am looking forward to an even better swim season next summer when I have them here to help me from opening to closing...
Areas Of Satisfaction - Thorough and knowledgeable. Made some great suggestions for upgrades and installed a new heater and Chlorine feeder. Also have not pushed me to update every thing at once. Good listeners..
Recognized Excellence - All of the employees I have interacted with are wonderful.. Raven , Joel, Brad, Bruce, and the young man that comes out with Brad... sorry I can't remember your name! Hope I did not miss anyone.
Areas Of Satisfaction - Staff is friendly and helpful and I think try to do the best they can.
Areas Of Satisfaction - I was very impressed with the knowledge and professionalism of those I spoke with on site, and the training and education I received on the pool.
New Wave is amazing in every way from excellent work to exceeding customer service expectations.
We are very satisfied and glad that we found them because it was not easy to find someone.
Areas Of Satisfaction - I was most satisfied with that they were all great people that came out and they did a great job. The pool looked great all summer.
Current Referrals - Our house is on the market, so we will recommend them to whoever buys our home.
Recognized Excellence - They were all great.
Additional Comments - We have chosen them now for a couple years, and we've had the company owner come for the opening and closing because its part of the guarantee. We really appreciated the rest of the service very much because they are good and prompt. We are so glad we found them. They have done a great job, and we would recommend them to anyone. I appreciated them all.
Areas Of Satisfaction - I was most satisfied with the fact that they knew what they were doing.
Recognized Excellence - All the employees were good.
Areas Of Satisfaction - I was most satisfied in terms of the timeliness.
Recognized Excellence - I would like to recognize the woman on the phone from New Wave Pools for her exceptional service. Unfortunately, I can't recall her name.
Additional Comments - New Wave Pools is a very good operation. They were fast, efficient, and they respected the yard and neighborhood.
Clean & Safe - When the tile repair was done around the pool the clean-up was not very good, and there was even some debris in the pool after it was filled.
Done quickly and done right. When they were finished the pool was ready to use. Nice guys to work with too.
Recognized Excellence - Randy, Joe and Ryan
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of New Wave Pools as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys