About this company
New Wave Pools
New Wave Pools LLC is an award winning, full service, swimming pool company located in Southern Wisconsin. Awarded the 2017 and 2018 Guildmaster Honor for “Service Excellence”. New Wave Pools LLC is the 2015 2016, and 2017 Superior Service Award recipient accredited by the Midwest Chapter of the Association of Pool and Spa Professionals. We are affiliated with National Swimming Pool Foundation. New Wave Pools LLC provides services to multiple Home Warranty Companies and is also an authorized warranty service provider for multiple manufacturers. All of our technicians complete an Association of Pool and Spa Professionals Certification Process. Show more
New Wave Pools LLC is an award winning, full service, swimming pool company located in Southern Wisconsin. Awarded the 2017 and 2018 Guildmaster Honor for “Service Excellence”. New Wave Pools LLC is the 2015 2016, and 2017 Superior Service Award recipient accredited by the Midwest Chapter of the Association of Pool and Spa Professionals. We are affiliated with National Swimming Pool Foundation. New Wave Pools LLC provides services to multiple Home Warranty Companies and is also an authorized warranty service provider for multiple manufacturers. All of our technicians complete an Association of Pool and Spa Professionals Certification Process.
We invite you to contact New Wave Pools, LLC directly for assistance with your swimming pool. We look forward to taking care of any and all swimming pool needs. Hide
Types of work
GuildQuality surveys
Badges
Photos 2
Customer satisfaction
Of 210 customers surveyed, 130 respondedReviews 123
Of 130 respondents, 123 left a reviewRecent reviews
Jim S.
I am very satisfied.
Kerry R.
Very good always available would recommend highly!!!! Ravin is great and Brad and his crew definitely knows pools very knowledgeable. Great job New Wave
Michael W.
There are only a few choices when it comes to deciding which company to choose. NewWave began about 4 years ago and I am very happy with the service and results. Would highly recommend.
Larry T.
We called every pool place in greater Madison. None even called us back. Except New Wave we were very relieved.
Kathryn S.
Fast and quality service. Replaced our pool heater. Would recommend.
Amber S.
We have been using New Wave for years and have always been very happy with the work! They are prompt, courteous, professional and get it right the first time. We highly recommend New Wave!
Larry T.
I think they were very professional and friendly and very educational about the pool.
Additional comments
Problem Resolution
Problem Resolution - They were excellent.
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with the communication between them and myself, the workmanship and the time it took to get everything finished.
Recognized Excellence
Recognized Excellence - I would like to recognize Brad Beckett for his exceptional service.
Additional Comments
Additional Comments - They were great! Absolutely sensational.
Peter B.
We are very pleased with New Wave Pools.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied will all the work that they did for use.
Current Referrals
Current Referrals - I have already recommended.
Additional Comments
Additional Comments - The staff and the projects handled have all been very good.
Jay T.
Came out when they said they would, fixed the problem and I think the price was fair. Very happy.
Additional comments
Likely To Recommend
Likely To Recommend - Very happy with this service! Would recommend. Came out when they said they would, fixed the problem and I think the price was fair. Very happy.
Areas Of Satisfaction
Areas Of Satisfaction - Service tech new his stuff.
L.L.C.
New Wave Pools has been our Pool maintenance company for a few years & the quality of there service is excellent
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - working thorough beginning of the year_ chemical issues due to my Mother in-law over adding chemicals
Recognized Excellence
Recognized Excellence - Raven & Joel have be most excellent to work with
Additional Comments
Additional Comments - Great company with a great product :)
M.B.C.
Additional comments
Areas For Improvement
Areas For Improvement - They didn't fall short.
Areas Of Satisfaction
Areas Of Satisfaction - I didn't have to worry about anything being wrong with the pools.
Recognized Excellence
Recognized Excellence - They are all did a good job and were nice.
Matt F.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - I was satisfied with their thoroughness, communication and ambition.
Recognized Excellence
Recognized Excellence - I'd like to recognized Gavin, Jason, and also Raven. Solid company, I'm pretty impressed.
Colleen L.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - Everyone is pleasant, prompt and knowledgeable. Brad patiently addresses my questions. I am very happy with them and have been for the 3 years I've been with them. Raven, in the office, has always been a joy to work with too.
Recognized Excellence
Recognized Excellence - Brad and Raven.
Michael M.
Awesome company. Prompt, professional, thorough. Great communication.
Jack H.
New Wave pools has been maintaining our inground pool for a few years. I have NEVER had a problem with them. They come exactly when scheduled, never overcharge, the employees are top notch and extremely professional. After using other companies in the past, with many problems, we will never use any other company but New Wave. I recommend New Wave to all my friends, and am proud to do it, because I KNOW they will be treated right!!
Additional comments
Areas For Improvement
Areas For Improvement - Never fell short on anything.
Areas Of Satisfaction
Areas Of Satisfaction - From the office personnel to the laborers, there is not one thing to be satisfied with, we are extremely satisfied with all.
Current Referrals
Current Referrals - I already tell everyone I know with a pool to call New Wave, always.
Additional Comments
Additional Comments - If you want your pool maintained or need work done, don’t go to anybody else, unless you want to be disappointed, I suggest calling New Wave for a REAL professional job done right the first time, with no wait or rescheduling.
Rod H.
Jason was so awesome, about giving me choices about how to fix problem. Very impressed. My pool is 38 years old so there choices too be made. Thank you. New Wsve Pools.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - The choices he gave me.
Customer in Madison, WI
Additional Comments
Additional Comments - They are awesome, hard-working and I would give them the highest score!
Rick B.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with their customer service. They went above and beyond.
Recognized Excellence
Recognized Excellence - Everyone was awesome.
Tony C.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied in terms of the technician's knowledge.
Recognized Excellence
Recognized Excellence - I would like to recognize Joel Jensen and Brad Beckett for their exceptional service.
Laura L.
New Wave Pools has been accommodating and great to work with.
Additional comments
Recognized Excellence
Recognized Excellence - Raven has been great with quotes and getting back to me on information. Jason and his crew also have been great.
Additional Comments
Additional Comments - Might need a refresher on how to work the pool? It was information overload when Jason spoke to Jeff about things and I was in a training.
Mark K.
New Wave Pools did a terrific job. Very friendly and professional service techs. I would highly recommend them!
A.K.C.
So glad we decided to hire a pool company for our apartments! The staff has been amazing, and our pools always look great!!
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - Friendly staff, great communication!
Current Referrals
Current Referrals - SwimWest Swim School... 1001 Deming Way.
E.R.C.
New Wave Pools has been great for us. They have taken away the hassle.
Additional comments
Areas Of Satisfaction
Areas Of Satisfaction - I am most satisfied with their professional knowledge.
Recognized Excellence
Recognized Excellence - I would like to recognize Jason for his exceptional service. He has done a great job for us!
A.H.C.
Great Job!
Additional comments
Likely To Recommend
Likely To Recommend - Definitely! They did a great job! I called after the service to give them kudos. It was really hot that day and they worked their tales off. It's always a treat to work with them! Great Job!
Areas For Improvement
Areas For Improvement - Not at all. They were awesome!
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with their knowledge. They were able to resolve some issues that I had not been able to resolve and they had the parts on their truck to go ahead and fix them so that was great!
Recognized Excellence
Recognized Excellence - I would like to recognize everyone that serviced us. They have all been great.
Amanda K.
We love them!
Additional comments
Likely To Recommend
Likely To Recommend - We love them!
Areas Of Satisfaction
Areas Of Satisfaction - New Wave Pools is prompt, efficient, reasonable, and professional. We have used a lot of pool companies and they're the best!
Additional Comments
Additional Comments - We are happy, happy, happy!
GuildQuality
Customer feedback report
