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They are amazing. While I am hoping this will be a near forever home, I would definitely build with them again.
It's the best company I've ever worked with.
We were very pleased with the service from Glass Guru, from the sales rep who visited our house and drew up the estimate to the gentleman who performed the installation service. He was professional and thorough, quickly changing out our windows.
The whole process was so easy from first appointment to determine issue and provide estimate to completing the repair. Really appreciated receiving pictures of the roof as repairs were being made
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of NHD Construction & Design as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys