In the end, I believe that Kootenia will complete a wonderful home for us - a month after closing this has yet to be done. The designer they have on staff was a pleasure to work with, the site supervisor did the best he could given the constraints of the company, the leadership in the company needs to work on communication, professionalism and outward facing customer service. Pros: We did not pay more than we expected to. There is a warranty to cover items not finished on time in the house at close. Cons: The company lacks communication within their business workstream or outwards to their customers to the detriment of the project, they hire subs that do subpar work, they ( in our instance) have a hard time finishing projects on schedule, they do not have a functional mechanism to address problems as they arise on a build site and do not listen to the concerns of the customer until they become a large enough item to address - typically at a much later date. ***Does this rating reflect that actual total of my review? There is no way that my rankings add up to a 3 star rating. ***
We never had an item go above the PA or change orders.
I love the design of our house and if/when the items on our punch list are rectified I will feel better about the value to dollar investment.
There were times where the team did not communicate things to us before work was/wasn't done. For instance, the step up in the entry way that we ended up removing because it was too late to build it how it should have looked. We would have appreciated being brought along the journey earlier on some of the things we experienced so that we could work together vs. after-the-fact and having to be very defensive about why work was or wasn't done.
The finished product and little details that Kootenia does are great - they really make your house look wonderful and the craftmanship is evident. You can tell the work is high quality, and corners are not skipped. Even detailing on things like the cabinets and islands that were not discussed ending up making our kitchen look beautiful.
Walking through the Rapp Farm neighborhood's open houses.