In the end, I believe that Kootenia will complete a wonderful home for us - a month after closing this has yet to be done. The designer they have on staff was a pleasure to work with, the site supervisor did the best he could given the constraints of the company, the leadership in the company needs to work on communication, professionalism and outward facing customer service. Pros: We did not pay more than we expected to. There is a warranty to cover items not finished on time in the house at close. Cons: The company lacks communication within their business workstream or outwards to their customers to the detriment of the project, they hire subs that do subpar work, they ( in our instance) have a hard time finishing projects on schedule, they do not have a functional mechanism to address problems as they arise on a build site and do not listen to the concerns of the customer until they become a large enough item to address - typically at a much later date. ***Does this rating reflect that actual total of my review? There is no way that my rankings add up to a 3 star rating. ***
We never had an item go above the PA or change orders.
I love the design of our house and if/when the items on our punch list are rectified I will feel better about the value to dollar investment.