We have been so pleased with our experience working with J. Francis that this is our second project with them. We plan on having them do an additional project next year. They are the best!
Pittsburgh's Thoroughbred General Contractor. I could not be more pleased with selecting and hiring J. Francis to renovate my 68 year old colonial style house, from the basement to the attic, and everything in between. Everything they touch is improved beyond my highest expectations. I'll continue to work with them in the future - Their entire team is professional, expert and caring. Having the J. Francis Team in our house, for the last five months, has been an absolute pleasure. Thank you John McCloskey and your Team. Extraordinary work by a phenomenal Team!
J. Francis was a pleasure to work with. Every employee was extremely professional, friendly, and helpful. They were always on time and cleaned up beautifully, putting a high priority on making our kitchen renovation as unobtrusive and easy for us as possible. They even helped us set up our “temporary kitchen,” so we could cook throughout the renovation. The design of the new kitchen is absolutely beautiful and is really functional. It is so much fun to cook and entertain in our new space. We wonder if this excitement will wear off, but we like to just sit in the kitchen and marvel at how much we love it.
I was extremely satisfied with my experience with J Francis Company. The project was complete remodel and rehab of a 1,000 s.f. single family residence. The project involved a complete interior demo, a new roof and all mechanical, electrical, and plumbing systems.J Francis excelled at every step in the process... ... A high quality design and specification process ensured that all the fixtures, equipment and finishes were as expected and agreed. J Francis had full work crews and/or subcontractors on site every day of the project --- there were NO fallow periods when the project went dark. The few change orders that arose were completely legitimate and arose only from conditions that were truly unknowable --- the problems were addressed in a professional fashion and solutions were developed well within my contingency budget. I am completely satisfied with the results which are of a very high quality.
A very professional process from design through execution. The results are even better than we hoped.
We hired J. Francis to help with some small projects and we kept bringing them back. They make everything extremely easy during the entire process. I think we have done several hundred thousand with them. I think the fact that they are a design build company is significant, they take ownership of the project from start to finish. I would highly recommend if you're considering a contractor for any of your projects.
Although my 1894 house is not a designated historic property, I wanted a job done that was suited to a historic district. And that is exactly what I got from J. Francis. The rebuilt porch roof looks as though it was built with the house. And the neighbors agree. The job has been complimented by many neighbors.
Areas Of Satisfaction - Done in a timely manner
Areas Of Satisfaction - Flexibility of scheduling and their overall professionalism.
Expertise - The J Francis team was very experienced through all of our projects. We had many ideas of what we wanted for our deck, kitchen and bathroom. J Francis was able to sythesize our ideas and make recommendations that we had not even considered for better function and overall better designs.
Professional & Organized - Each day the J Francis team had a task list and managed to it. We were updated on budget and timing throughout the projects. The team was always respectful of start and end times so they didn't impact our family routines.
Schedule - J Francis Co. stuck to the initial schedule as much as they could. We discovered some unforseen issues when digging for foundation and WE added a lot of scope along the way :)
Construction Quality - Every time we entertain we consistently hear "your house is beautiful", "the design and details are gorgeous". J Francis made sure the quality and details were perfect. If there were ever material issues J Francis never hesitated to point it out and offer alternatives or replacement options.
Clean & Safe - Every day I was delighted to come home and see that the areas under construction were clean and organized for the next days work. Tools were always put away and stored.
Likely To Recommend - I recommend J Francis often to friends and collegues.
Areas Of Satisfaction - Their ability and expertise to recommend ideas and options for design consideration was eye opening. We ended up with better design and function because of their expertise.
Additional Comments - The work that J Francis completed for us has completely changed the function of our home. We have a gorgeous chef style kitchen which has made us to enjoy more home cooked meals as a family and entertain friends. Our outdoor living space has been revamped to increase our useable space and enjoy the outdoors as if we were at a resort. Our master bathroom has transformed into a spa with many luxourious details. I always liked our home, but now I love our home! J Francis Co. took the time to understand our vision and make that vision a reality!
I had a great experience working with J Francis. They completed the work in a Timely Manner, and were very knowledgeable about what needed to be done.
The work done at my property was done professionally, in a timely manner, and to my specifications. I would definitely use J. Francis Co. in the future!
I have enjoyed working with J. Francis Company and John McCloskey. These people are professionals who do top notch work and have a deep understanding of all aspects of the renovation business. I highly recommend them!
Areas Of Satisfaction - Communication and professionalism
J. Francis is a go-to company for quality work, done quickly and at a fair price. Always does right by me.
Areas Of Satisfaction - Communication, quality of work, fair price, good people.
Lead Source - Past work experience.
Additional Comments - Great company to work with. Never disappointed.
This was the worst experience I have ever had with any contractor. Project was months late, punch list took additional months to complete, communication was awful. Don't just stay away, run away. Workmanship was good and project was on budget, even though it took twice as long as expected to complete.
Melanie Verbaarschott was very creative in her design on our projects. She managed to create beautiful, inviting open spaces out of our previously cramped areas. Our project managers (Andy and JP) were very professional and caused as little disruption as possible. The quality of the workmanship is outstanding and the were quick to address any issues or concerns that we expressed.
Areas Of Satisfaction - When decisions needed to made, they were made fairly and with deliberate thought so that the best solutions could be found. When one part of the project did not tun out as planned, the company immediately took action to correct the problem to our satisfaction. J Francis Company takes pride in the work they do.
The job started in April with replacement of the original builder's grade deck. The finished product is aligned with the concept drawings yet so much better. And the additional pergola is the perfect addition. The addition seemed to take a long time to come together and be under roof. And then the original walls started to come down, the spaces came alive, and it starts to be understandable; why so much effort goes into the rough construction. Bob and Kris along with the team that worked thru to this point have done a tremendous job helping us to live in a construction zone. I was told 6 months. We have had some set backs and of course added work. We will see how the timeline ends up.
The project scope was to completely gut and renovate the kitchen in an old, redbrick home (1902 approx.). The original space was dark, cramped and worn out. J Francis made new openings in the interior and exterior walls, resulting in a much brighter, useable space, with views onto the rear garden. We would be happy to employ J Francis for future renovations.
Having worked with numerous contractors in 3 states over the past 40 years, I'm pleased to tell those of you who may read this survey that these guys are the real deal! Dave Meyers was our project manager and his professionalism and attention to detail in every aspect of our project was unparalleled in my experience! The job site was kept clean and orderly, and the employees and subs were respectful and courteous at all times. I cannot say enough about the principal too, John McCloskey. I've gotten to know John recently, even more now that the job is complete, and he is the reason this well-oiled machine called J. Francis Co. is so successful! One of the real surprises were the suggestions they had along the way to help me reduce costs during our $250K+ renovation. In my experience, most contractors go the other way. They went out of their way in fact to try to NOT charge any extra for small things that come up with every job, it didn't happen all the time, but it was sincere in its attempt - rarified air in today's uncertain business world I can tell you that. I also loved the fact that none of my tenants complained (too much) during the project, which was done without interruption to their day to day work habits. They worked evenings and weekends to avoid any disruptions during normal hours, and built this into their bid - a VERY pleasant surprise too I must say. I think if I used one word to describe this company for potential new clients who were wavering about who to hire - I'd say HONESTY. Dave and John may not have always told me what I wanted to hear but they always told me the truth! I would be remiss to not give one more thumbs up to Dave again, whose daily emails/site visits/calls and professionalism made this 4 month project the best build out experience I've had the pleasure of being involved in! You will NOT go wrong letting the team at J. Francis do your next project!!! In fact, I invite you to come to our offices and see their work anytime - I am proud of our new offices, and J. Francis (and a quarter million bucks) made it happen! Dana DiVecchio - President - Holland Mortgage
This was our first experience in having a major home renovation. We discussed the scope of the work, and since it involved both our kitchen and bathroom we decided to leave town during the work period. We were very impressed with the amount of planning time and the beautiful ideas that were presented by the designer, Melanie Verbaarschott. We were kept fully informed of the progress during our absence. When an unexpected problem was discovered, it was addressed promptly and solved beyond our expectations. It was so exciting to come home to our beautiful new rooms. Thanks to the J. Francis staff and the work crew for such a lovely job.
From the conception of our project to the finish, we felt it was handled like a professional construction site with weekly in-home meetings with all the members of the construction team. We're absolutely thrilled with the outcome. The final product exceeded our expectations.
Professional & Organized - J. Francis Company exceeded our expectations.
Communication - Outstanding communication was one of J. Francis Companies strongest points.
Additional Comments - I would never hesitate to have J. Francis Company come back in and do another project in our home.
Our Old Main Building chapel's 100 year old, curved, plastered ceiling needed replaced, and the walls and trim needed painting. J. Francis subcontracted as needed to remove hazardous materials and to coordinate the replacement and painting. The job was completed on schedule so classes could resume. The job was completed under budget. Craftmanship was exquisite, and professionalism was top notch. Out of 4 stars possible they are a 4 star company. By: Jeff L.
I'm only about 2 weeks into the process with J Francis and David specifically, but having had extensive prior build/design experience I can say unequivocally they have been nothing short of a joy to work with. The job is left clean daily, and the workers I've met to date are professional in look and manners. So far frankly, it's too good to be true, so stay tuned for more extensive critique good or bad as the job progresses.
I was very happy with the communication of the staff and the craftsmanship of the work. I would recommend J. Francis Company to a friend and I would personally use them again!
Melanie was a good communicator and was knowledgable in what needed to be done. JB was very nice explained things as needed and cleaned up after the job was complete.
It's nice to see that I get the same level of service. Guys were professional in every aspect. I appreciate that they tore down at the end of each day so my family had our house back when we got home from work; and that it was clean. Nice to see someone come thru as they promise.
J. Francis Company provides the ultimate in quality - professionalism, materials, & final product. The team coordinates all project needs well and communicates effectively. The project plan provides an overall method for client and the J. Francis team.The team was able to successful provide a powder room renovation along with various repairs ranging from the roof to the "kitchen sink".
J. Francis Company does superior work. They are extremely professional and we were very satisfied with how orderly and clean they kept the job site and with end result of the work.
They were very professional contractors to work with and they always responded to my requests in a timely manner. Shawn and Mike were responsible for ensuring my project went well. They were professional and came up with creative solutions to solve my problems. They finished the project on time and I am satisfied with the results. My customers are verypleased when they walk into my restaurant and see the work performed by J. Francis Company.
The J Francis Company did a beautiful job on my building. They transformed an abandoned, run down building into a gorgeous medical office for me. They are hard working, intelligent, trustworthy people who communicate well and get the job done on time. I would not hesitate to call them again for any future project that I might have.
Areas Of Satisfaction - Great quality. Intelligent, hard working people who communicate well. I will trust them again for future projects.
The company provided a good examination of the damage to our house and was able to ascertain exactly the repairs needed. They completed the repair quickly and with good quality.
Additional Comments - Dave Myers is an excellent contact person. He showed us the reasons why certain repairs were needed and explained in detail the costs and then made sure we were kept abreast of everything being done.
We were fortunate to sign with J Francis for our project (driveway snowmelt system /concrete/ garage heat/ landscape drainage/ landscape lighting ). Great attention was paid to the engineering of the project, and the orchestration of subs and management of the project was smooth. Dave Myers communicates well. Every phase of the project and every bill was explained clearly to us. It was a pleasure to have the GC on the job site every single day. Exceptional thought and detail went into this work, and it was encouraging to watch the dedication of everyone involved . I'm not afraid to contemplate construction projects anymore!
J. Frances absolutely saved our master bathroom/2nd floor laundry room remodel after a previous contractor had totally botched the work. We purchased a home last May in the Dormont-Mt. Lebanon area that had good bones, but needed a lot of work. I wish we had J. Francis from the very beginning. It would have saved us serious money and a lot of wasted time. In addition to the bath remodel, they went on to rebuild our deck (which had to be completely redone due to the same bad previous contractor), install new hardwood floors in our living room/dining room and re-tile our foyer. From the moment that we contacted them through the entire remodel they have shown an impressive level of professionalism. We strongly recommend their work.
The workmanship of the people that did the job was highly skilled and they were highly competent. We trusted them emphatically and they finished the job earlier than anticipated and they worked very hard to ensure that our home was left in the condition they found it in.
Areas Of Satisfaction - I think that I was most satisfied with the quality of the workmanship.
Areas Of Satisfaction - David Meyer made a difficult situation work out a good result!
Areas Of Satisfaction - We enjoyed working with Dave Myers.The workers were very good to deal with and they kept the site clean. We trusted them to be here when we were away.We especially like the new windows and are happy with the installation.
Areas Of Satisfaction - Without a doubt Dave Meyers sealed the account and made this a positive experience. Easy to communicate with, trustworthy, hardworking. The outcome was great and went without a hitch.
Our experience with J. Francis was excellent. After dealing with other companies, we were jaded and lowered our expectations in having work done on our house. J. Francis proved us wrong. They were extremely professional (if workers had to pick up supplies, they informed us where they were going and when they would return), courteous, and most importantly on time and put in a full days work. They kept to our budget and schedule - so impressed with entire company.
Areas Of Satisfaction - employees were very professional - if they needed to leave the house for supplies they let me know where they were going and estimated time for return.
Areas Of Satisfaction - they did very good work
Areas Of Satisfaction - creativity, workmanship, professional attitude
Areas For Improvement - I was very happy with their service.
Areas Of Satisfaction - Professionalism and trust.
Additional Comments - I was very satisfied with J. Francis, and I would highly recommend them to anyone.
Employees & Subcontractors - Not a single cigarette butt on my lawn. They showed up every morning they were supposed to and worked the entire day.
Areas Of Satisfaction - Quality of work and professional trust. They did what they said they would. And though that seems simple I have dealt with many contractors who could not prioritize my home among all their other jobs.
Additional Comments - J Francis is a bit on the expensive side but if you don't want to worry about whether your contractor is going to dissapoint you the the money is worth it. My home is part of my family and there is no reason to cut corners when you are dealing with your own home.
Additional Comments - I am quite happy.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of J. Francis Company as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys