InSite worked closely with me, addressed all my issues and concerns, and completed the project on time and on budget.
They have excellent and timely work.
Areas Of Satisfaction - I was most satisfied with the quality of the workmanship. It was excellent.
InSite was very professional with their work, and they were very good communicators, letting us know precisely when they would call, arrive on site, notify us of construction progress, and more.
Areas Of Satisfaction - Dennis was fabulous! He really cared about the project and did a great job of keeping me informed. He was very professional but also very friendly. He did a great job of keeping everything on track. I don't think the project would have been nearly as successful or stress free without Dennis.
The communication was great and so was the workmanship.
They were very professional and the finished product was first rate.
We've worked with InSite several times and always had an excellent experience.
Areas Of Satisfaction - I was most satisfied with the timeliness, the cleanliness, and the workmanship.
Areas Of Satisfaction - I was most satisfied with the quality of service and attention to detail.
Areas Of Satisfaction - They came in on time and in the budget.
Areas For Improvement - I don't think they fell short of my expectations. They did a great job. We had one big project that they did and they were excellent and innovative with it. We also had smaller projects that they did well on also. They solved the problems we had and figured them out.
Areas Of Satisfaction - I think their ability to solve problems and innovate when dealing with conditions that they encounter put them above and beyond other companies.
Areas Of Satisfaction - I was pleased that they did exactly what they said they would.
Areas Of Satisfaction - construction----because of the skill of the workmen involved
Areas Of Satisfaction - Very hands on and extremely knowledgeable! Also trustworthy -- Insite renovated our bathrooms while we were out of the country!
Areas Of Satisfaction - The people at Insite are terrific!
Areas Of Satisfaction - The attention to detail, anticipation of the next steps of the project so that we were always moving forward.
Areas Of Satisfaction - Quality is a primary concern. Only the best materials. Follow-up and prompt return of phone calls.Great design sense. No hassles. Efficient communication.
Areas For Improvement - They didn't fall short.
Areas Of Satisfaction - I was most satisfied with the basic quality of the work. Everything that they did was first rate quality. I would rate them extremely high on quality.
Areas Of Satisfaction - They kept in communication with me, which I think is quite important. They followed a schedule, and when they finished they cleaned up nicely.
Areas Of Satisfaction - I was very satisfied with the organization and communication.
Areas Of Satisfaction - I was very satisfied all around.
Areas Of Satisfaction - I was most satisfied with their assistant, a young guy that was always available to me. He was very accessible.
Areas Of Satisfaction - I am very satisfied with the end product.
Areas Of Satisfaction - The communication with us on every step of the projects was great.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of InSite Builders & Remodeling of Bethesda as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys