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1 - The many subcontractors used by Brothers do quality work. However, I chose Brothers believing that I would pay extra for not only their pre-screening of quality contractors, but also for their time, effort, and efficiency in coordinating all the pieces of my multi-faceted job. Instead, I ended u... more
A. J. Perri let me know that the repairs were covered under my furnace warranty, even though the furnace company doesn't partner with them to pay for the repairs. They could have neglected to tell me this (as another company did), but instead they were honest. It might not have made them more money... more
Our basement room project couldn't have gone any more smoothly. It is beautiful and a great addition to our home.Renovations by Garman helped to create a lovely, large room that meets all our needs with quality workmanship and design. We are very pleased!
Extremely Professional from Sales to Installation. I am very happy with Window Nation and my windows.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of GTM Artisan Metal as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys