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The quality of the materials used was exactly if not better than what they explained. They arrived at 10 am and were gone by 4 pm. The windows were in, sealed, working, and done very professionally. The place was clean. The outside was clean and it looked they were never here. A window cracked so th... more
David was my Technician. He was very professional and very helpful. Completed the project on time and it was excellent in manners and in handling all work related inspection with my heating system
I think he did a excellent job and he was pleasure to work with.
Our designer, Erin, was outstanding and we would love to work with her on future bathroom projects.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Fitz's Fish Ponds as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys