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All staff that I came in contact with was professional and pleasant. Only issue I had was that I believe that the problem was mis-diagnosised causing two expensive house calls. Either that or it was a huge coincidence.
Did an excellent job quickly and efficiently!
Zero problems. Very professional all the way around. I'd recommend them for gutter guards.
They did a fantastic job. They started before when I thought. They coordinated with contractors who were working on the house. They were proactive and reached about scheduling. It is a beautiful product.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Fitz's Fish Ponds as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys