Finecraft Overall Performance - They are very open about communication but also know when to reach out to the architect if there are any problems and catch them in advance.
Finecraft Overall Performance - Staff and subcontractors are very knowledgeable with only a few poignant questions typically.
Areas For Improvement - They have been great across the board
The work is not yet completed, I will be happy to reassess once it is done.
Areas Of Satisfaction - overall quality and work ethic
I am always happy to work with Finecraft. They provide quality work at a reasonable cost.
Areas Of Satisfaction - Level of detail and adhering to the architectural plans.
Overall the team has been outstanding. Really appreciate the professionalism and friendly and flexibility of the team.
We were set to hire another contractor when we met George Papaheriklis of Finecraft Contractors, Inc. Not having any experience remodeling or hiring contractors and after hearing some of our friends’ experiences we were very weary and nervous about the whole process. George’s openness, demeanor and patience answering all of our questions and concerns put us at ease in no time. Needless to say, after just a few minutes we knew we have found our contractor. The experience overall was great and the end result fantastic. It was not without its ups and downs, but during the process George and the Finecarft’s crew were very patient, diligent and most of all professional. They addressed all of our requests and made sure we were completely satisfied with the end work; not an easy feat when dealing with a self-professed perfectionist. An inch to the left or to the right was not an issue; they worked very hard to make us happy. George was very hands-on throughout our project and was available anytime there was a question or concern. He was very candid and willing to explain things to us both regarding the scope of work and the costs involved, especially on those pesky change orders (our own requests). Because of his background in architecture, George offered suggestions and made changes that made things just right, going so far as to doing things just because they will look better, no change orders. We were living in the house while the renovation/addition was going on. Finecraft not only provided us with a temporary kitchen, complete with a sink and running water, while they did the work, but they were very accommodating to our needs and timing, made sure everything was clean at the end of the day and took every possible precaution to avoid dust and debris coming into our living space. Many friends have commented on the craftsmanship and quality of the work. Most of all, Finecraft stands behind their work, they have been prompt and thorough in addressing all those little and no so little things that sometimes pop up on new construction; nothing has been too big or too small for them to come and fix it. In the end, what matters most is that George and the Finecraft’s crew have our gratitude, respect and above all, trust.
Recognized Excellence - The whole crew was outstanding. If I had to single anyone out, it would be Nico, Carlos, Mario, Juan and Ronald went abobe and beyod to make sure we were happy and satisfied with the work.
They are super organized and neat on the working area. They are warm and responsive to my request. Even better, they finished ahead of the schedule! I highly recommended their services.
Areas Of Satisfaction - Done it professionally and quick. Keep the working area clean and neat. Responsive to my questions and concerns. Finish all ahead of schedule.
My company has worked with Finecraft on several jobs . Their quality is excellent, their clients love them and are so happy with their work, they are efficient and always communicate with us easily and when needed. I always recommend them when I get the chance and we love any opportunity to work with them.
Areas Of Satisfaction - I think superior quality and efficiency and excellent communication and customer service - really outstanding!!
Finecraft delivers quality work and great ideas at a reasonable price.
Additional Comments - Finecraft has exceed our expectations on all levels.
Areas For Improvement - Not one! They came through at every stage of the project!
Areas Of Satisfaction - From the president all the way down to the helpers were courteous, helpful and very professionals in their own areas of expertise!
We have used Finecraft Contractors, Inc. for several projects on our home and the results have always been superior.
Finecraft Contractors is a Top Quality contracting firm. They are Professional and Friendly and deliver a very high quality product. I am an Interior designer and I use Finecraft for my Client Projects, when perfection is Key.
Areas Of Satisfaction - They are very Professional, and deliver a very high quality product.
Areas Of Satisfaction - The workmanship was high quality. Both bathrooms are beautiful.
Areas Of Satisfaction - Courteous staff and good craftsmanship.
Areas Of Satisfaction - Professional, priced right and the follow up was timely. Our carpenter, Mario, was meticulous about the details, pleasant to work with and did a first rate job.
They are really knowledgable, efficient, and a pleasure to work with. We appreciated their council and advice in guiding us through the process along every step of the way. We felt we could rely on them to address any questions or concerns that we had.
Areas Of Satisfaction - I think they provide appropriate professional advice on construction and design questions. They are very customer service oriented. If we pointed out something (a concern or an issue) they committed to dealing with it.
Recognized Excellence - In general, everyone we worked with was great. George was the main person we dealt with and he was really good.
Areas Of Satisfaction - The attention to detail and to fix problems that inevitably arise in a construction/renovation project is exemplary. We ran into an issue that involved a correction of a wall placement and Finecraft stepped up and fixed the problem with some heroic work that resulted in a perfect fix.
Areas Of Satisfaction - Ability to adjust with minor issues- Finecraft always had ideas for solutions and were willing to listen to alternativies and work together. Good team work!
So far we could not be happier with George and Finecraft. We have 8 months to go and feel confident George will keep it all moving along as smoothly as possible.
I am thrilled that I chose Finecraft to complete my project. While their costs were in line with other contracting companies, I believe their attention to detail really sets them apart. George and his team, with this focus on all the little details, turned a good project into a great one. I would recommend Finecraft to anyone who has been thinking about a renovation project.
Areas Of Satisfaction - quality of workmanship and attention to detail - details I would never have known about. That attention to detail is why I will absolutely recommend them to others.
We went into our project with high expectations, given the quality workmanship that FC did on a friends' projects. We are not sure if we just got the D team or what because while the workmanship at some levels was good, there were major problems and work that had to be totally redone because of lack of checking on their own work and lack of communication. We are still waiting on punch list items to be addressed that fall under the warranty. Sadly, we never had this experience on other projects and we could never recommend them. We did not feel this way about other companies in the past.
George Papaheraklis is a true artist and carries that over to his work, which is well-conceived and very well executed. He will make mid-course tinkering (e,g,, put a thin border around tiles) because he "sees" it will look better. He has a number of excellent and stable employees for continuity of high standards and the subcontractors he uses for plumbing or electric have worked seamlessly with his employees when needed and provide great quality as well. He is very hands on, stopping by sites early in the morning or later in the day either to instruct or make clear how he wants it done.The best way to judge George's Finecraft is to see any of his recent work. It is hard to tell from comments like mine, but I saw a large addition he put on a friend's house and it answered all questions and left no doubt. His prices are better than other high-end firms we met and his work quality will dazzle you if you check it out..--Barry C.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Finecraft Contractors, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys