Communication - Throughout our project communication was key. I received 100% feedback on all of my texts and emails.
Employees & Subcontractors - I cannot speak highly enough regarding the employees and subcontractors of Eberle. Every single trade every single person that entered my home was polite and always had a good morning and a smile for me. This truly meant a lot.
Value - The cost versus the finished product 100% happy!
Areas For Improvement - Believe it or not there is not one area where they fell short of my expectations.
Areas Of Satisfaction - Eberle exceeded my expectations on so many levels. I did not really know what to expect from a remodeling job but I know this, I was beyond pleased with every aspect from beginning to end.
Trust - We trust every member of the team who worked with us. Our neighbors also mentioned often how courteous and diligent the team was.
Areas Of Satisfaction - Kent exceeded our expectations in the most important area - people. Kent himself is incredibly reliable, analytical, and a solid resource and advisor. Kent’s team is also incredible - we particularly appreciated everything Shannon and Marco did for us. While we knew anyone on the Eberle team would be very responsive to any of our questions, Shannon took clear lead to quickly and thoroughly resolve any substantive items.
Areas Of Satisfaction - Kent, Shannon and the team were amazing. The design and product selection processes were creative, practical and honest. My ofd ideas were incorporated and made into something beautiful T
Areas Of Satisfaction - Great quality of work, strong planning process, stayed within budget, project completed on time, staff wonderful to work with, frequent and quality communication from Project Manager, worth every penny based on all that goes into a remodel and all that can go wrong. The Eberle staff answered all the questions we presented to them and they made quality recommendations for simple things that made the outcome even more extraordinary. Planning was the key. Yet, they had the flexibility to make some additions to the plan that we made at certain points and still finished on the original date.
Additional Comments - I have worked with several excellent Contractors over the years. However, I have found the process that Kent Eberle uses to make the magic happen, his business ethics, and the team he has built (internal staff, sub-contractors, and vendors) makes Eberle Remodeling, the absolute best run remodeling company that I am aware of in the Greater Sacramento area. If you don't consider them for your next remodeling project then you've missed the chance to have the home you've always wanted and deserve. Believe me. They are worth every dollar!
Expertise - From the first appointment to the final inspection, they had the right people doing the work correctly the first time.
Professional & Organized - It was wonderful to have a very detailed book to follow along and know what to expect and when to expect it.
Schedule - Right on Time.
Budget - Only money we spent beyond what what budgeted is when my husband and I decided to upgrade switches and add a fan in the living room.
Construction Quality - Love my new kitchen. Love the hardwood floors, cabinets, everything better than I could have imagined.
Communication - Can’t say enough good things about Shannon. Always updating us and coming by to do work or just check on things. Kent also came by routinely.
Clean & Safe - Sign in the kitchen instructing all workers to clean up after them selves. And they did.
Employees & Subcontractors - Love them all. Friendly and diverse and we loved getting to know them all.
Trust - I’d hire them again in a heartbeat.
Areas Of Satisfaction - End Results are perfection. Crew and communication is outstanding.
Additional Comments - We have had such great experiences with Eberle that we have done four projects with them.
Areas Of Satisfaction - The Eberle team was awesome! From the subcontractors, to Kent, to the Project Managers (Shannon). Five STAR customer service all the way.
Additional Comments - I can't wait to hire Eberle Remodeling to do my upstairs next year. :) Great experience all the way around!
Recommend Builder - Absolutely. Kent and his team are by far the best contractors we have ever worked with. I would not even consider working with anyone else for future projects.
Additional Comments - If a bathroom remodel can be fun, then this was just that. It can be quite disruptive, but Kent and company minimized that. It was fun to watch it all come together. We adore our master bathroom and bedroom now. They had the vision and professionalism to make it happen.
Construction Quality - I would add more stars here if I could. Eberle is the gold standard. Kent knows how to do things well and will guide you down the right path - he takes great pride in the work his company does and won't even consider cutting corners or doing sub-par work or using cheap materials. I believe that when it comes time to sell our home that it will be a selling point that we used Eberle Remodeling on the addition.
Clean & Safe - I was very impressed with how clean (and safe) Kent's team in particular kept the site. They were very mindful of the fact that we had a young son, which we really appreciated. They were also really sweet with him - he was really interested in what they were doing and they were super kind and friendly, showing him what they were doing in a safe way.
Trust - Kent is unquestionably honorable. It's clear that doing business honestly and well is who he is.
Areas Of Satisfaction - I didn't expect to enjoy the Eberle Remodeling team as much as I did, or get as much quality, useful advice from them, and I was very pleasantly surprised by how the need for the replacement remnant was handled.
Lead Source - I searched for local contractors with the certification for aging in place design, then I asked about several on NextDoor and got the most replies, all positive, for Eberle Remodeling.
Areas Of Satisfaction - Totally respectful, professional and kind employees who knew their stuff and were a pleasure to work with
Areas Of Satisfaction - Eberle Remodeling has a great design/build concept. From the planning of my remodel, to the choosing of all the materials and on to the day-to-day process of the remodeling process itself--everything was well-organized and the communication between myself and the Eberle team kept things going smoothly. As the job progressed, there were some little things I wanted to add to the job and these were quickly addressed and incorporated to the rest of the job.
Areas Of Satisfaction - Adherence to timeline, professionalism of staff and subs, and quality of execution
Lead Source - Having seen your signs in the neighborhood and spying a homeowner standing by one on her property, I took the opportunity to talk to her about her Eberle experience. That was all it took; that, and seeing the quality of her Jerry King cabinets...
Areas Of Satisfaction - Excellent, clear and prompt communication. Quality workmanship
Areas Of Satisfaction - Professionalism, courtesy, respectful and friendly
Areas Of Satisfaction - Professional, courteous, on-time, organized and experienced...Eberle Remodeling is all of those things and more.
Areas Of Satisfaction - This is our second project with Eberle Remodeling. They are very professional, extremely responsive, and totally trustworthy. We would not even consider using another contractor for future projects.
Areas Of Satisfaction - Everyone on the team is knowledgeable, personable and takes pride in their work. Everyone worked hard and kept to the timeline and budget originally decided on. We couldn't be happier with the results and we will continue to recommend Eberle Remodeling to everyone! Thank you!!
Areas Of Satisfaction - The team!! Contractors, subcontractors, etc. were ALL pleasurable, trustworthy and professional. Quality is so consistent with Eberle Remodeling!
Areas Of Satisfaction - The planning process was a strong point. Going through details up front with Kent was very helpful. We also learned a lot from selecting products from the designated vendors. The quality of the work was excellent. Shannon, the Project Manager did a great job of keeping the schedule moving and was responsive to all of our questions. Shannon is also very knowledgeable and we were able to work with him to address small issues that always pop up in a remodel like ours. There were no big surprises in terms of costs. We had a few change orders but we initiated all but one of those. All of the Eberle staff were skilled professionals, courteous, and hard working. The vendor staff also did good quality work.
Areas For Improvement - We didn't find any short comings. We are extremely satisfied in the extent of the entire origination and professionalism of the company
Areas Of Satisfaction - We would have to say that ALL the workers were very professional. They knew their dudies and preformed to the highest level of their profession. No short comes on material or craftsmanship on the cabinetry, quality painting, tile, counter tops,plumbing and appliances from the recommended suppliers.
Lead Source - We were looking to remodel our kitchen and dining room. We met Kent at the Home and Garden Show in January 2018. We we very impressed with the work he had on display and of course his friendly personality,
Additional Comments - If you are looking for any type of remodelling, check out Eberle Remodeling. See him first or see him last. The important thing is to him before you hire any contactor.You will not be disappointed and the investment you make in your project is worth your time and hard earned money.Richard and Pat Fosha
Areas Of Satisfaction - I loved doing business with this company. The project was well planned so there were very few glitches which were resolved quickly. The quality of the work is outstanding. Every time I walk into the remodeled area I am very happy and pleased.
Additional Comments - I know this probably sounds too good to be true, but if I ever have another project, I will not even consider anyone else to do the work. I have heard many horror stories about remodeling but my experience was great. When I mentioned to my friends that I am having a remodel project done, they all said "Oh, you poor thing." I am sure I could have had the work done for less money, but I am also sure I would have had a horror story of my own. Good value for the work and my peace of mind in my opinion.
Areas For Improvement - Eberle Remodeling exceeds expectations. The most professional team we have ever worked with.
Areas Of Satisfaction - Cant pick one. Every aspect from feasibility, design and planning, through product selection, logistics, demo, coordination with subs, daily cleanup, finish work and follow up was above and beyond what might reasonably be expected of a construction. Each individual a courteous, friendly professional.
Areas Of Satisfaction - The competence of his crew & so accommodating .Just really nice guys.
Additional Comments - Eberle Const. Did a fine job on our new kitchen. Every attention to detail was considered to Keep the integrity & charm of our 1910 Craftsman home. The remodel is perfect, it dovetails with the rest of the house perfectly. Kent is a true professional, I couldn't have asked for a bettercontractor. I wouldn't hesitate to recommend himhis company with a smile on my face!!!
Areas Of Satisfaction - Overall a great experience!
Areas Of Satisfaction - The overall quality of the job is awesome!
Lead Source - Saw signs in the neighborhood (Land Park) for Eberle jobs, made inquiries of the homeowners and received A+ comments.
Additional Comments - Thanks to Eberle Remodeling for a gorgeous new bathroom!
Employees & Subcontractors - The employees were very courteous and professional, very easy to have around the house all day every day!
Additional Comments - I would recommend Eberle Remodeling to others without hesitation.
Areas Of Satisfaction - The quality of work is excellent. The Eberle Remodeling employees are all hard working, extremely friendly, and fun to be around; we looked forward to seeing them almost every day, and we really miss them now that our project is completed.
Lead Source - Eberle Remodeling did two prior remodeling projects for us in 2015 and 2016. We originally learned about this company at a home show at Cal Expo. After reviewing their website and reading reviews, we knew this was the remodeling company that we would use for our whole house remodeling projects.
Additional Comments - Our experience with Eberle Remodeling over the past several years has been nothing but fabulous. The work ethic of Kent Eberle and his employees is amazing, and we highly recommend them.
Areas Of Satisfaction - Kent has you meet at his office several times prior to project start and review plans. He gives you a “shopping list” of specific vendors to purchase tile, corian, plumbing and plumbing fixtures, etc. We found Kent and his crew to be outstanding in every way. Kent is an excellent communicator and his or his project manager’s follow-thru is exceptional. He created a project timeline and he was “off” by 3 days due to our change order. We plan to have Eberle Remodeling do at least 1 or 2 more remodeling projects as we plan to live in our house for the next 20+yrs !
Additional Comments - Kent's attention to detail is impressive and he strives for continuous quality improvement!
Areas Of Satisfaction - Design, schedule, communication, humor
Additional Comments - All the guys were great to work with. They did a super job. We kind of missed them when they were finished.
Employees & Subcontractors - I adored all the staff. I'm sure I annoyed them with my chatter, but I loved it.
Areas Of Satisfaction - The staff, the timeline, the quality of work... exceeded expectation and made our lives better.
Areas For Improvement - Eberle Remodeling exceeded my expectations.
Areas Of Satisfaction - The entire experience was very good. I particularly liked the careful planning that went into the initial phase of the remodel. It felt sane and thoughtful. Taking time to meet several times to discuss the plan helped me to really flush out what I wanted. Thank you Kent! There were no surprises in the end and no "I wish I would have done...instead". The attention to even the smallest of details was also much appreciated. And perhaps most importantly, all the workers and subcontractors were amazing-friendly, professional, and respectful of my space. Over the course of the remodel, they became like extended family.
Areas Of Satisfaction - I really appreciate all the hard work that Shannon put into this project making things go smoothly and that the work was done correctly!. I also appreciated all the man hours that Kent spent with me in and behind the scenes to make my plans a reality. The entire team did such a great job and I have a bathroom that I enjoy immensely.
Areas For Improvement - We've used Eberle Remodeling twice before because they are excellent in all regards.
Areas Of Satisfaction - Trust. High quality workl.
Areas Of Satisfaction - The final product. It's beautiful. Communication is always good too.
Areas Of Satisfaction - Project and expectations management. Plus, the finished product is beautiful!
Areas Of Satisfaction - maintaining the schedule, high quality work, employees were courteous and professional
Schedule - Done ON schedule and ON budget!
Areas For Improvement - They exceeded expectations!
Areas Of Satisfaction - We were always amazed everyday how clean their work area was kept. Kent's workers were always respectful of our space in the home that wasn't a construction area. They are a great group of workers and we all became friends during the process.
Lead Source - We saw an ad in Inside The City and then we looked at his website. We interviewed one person--Kent. After we spoke with him, we knew that he was who we wanted to work with for our remodel and didn't call anyone else. We couldn't be happier and we have referred him to 3 of our close friends.
Areas Of Satisfaction - The customer service EXCELLENT. They always responded to voice mails and text. I never felt ignored.
Additional Comments - They did a great job. Everyone was always professional and I always felt like I was their only customer. You really do get what you pay for. Good workmanship is not cheap. All my friends can't believe the transformation.
Areas Of Satisfaction - Efficiency, timeliness, and expertise & interpersonal skills of staff.
Additional Comments - I would gladly recommend Eberle Remodeling to anyone who asked. Kent clearly laid out well ahead of project start expectations, our responsibilities, and timeline, then guided us through. The project - a kitchen, laundry room and half bath remodel - was a large one. It started on time and was completed on time. Kent's staff were experienced, professional and personable. The Project Manager maintained constant communications with us throughout the project. The project team were efficient and kept the project site as clean as possible throughout the project. We plan to use Eberle Remodeling again for a bathroom remodel we have planned and would not hesitate to recommend the company to others.
Construction Quality - Eberle's team is made up of people who truly take pride in their work and are masters of their craft. They do not cut corners, just because something will be easier; in fact, they take the extra steps needed to make something right because they stand by their work and product.
Employees & Subcontractors - I felt very comfortable having the Eberle team in my house, even when I was not home. They were respectful of our home, were very professional, and worked very hard. They also took extra steps to ensure our home stayed safe.
Recommend Builder - I would re-enlist Eberle Remodeling for any future products I would have and would recommend his team to others as well...
Areas Of Satisfaction - It was really great to see how each person on Eberle's team really took pride in what they did. It was not just a job to them, it was a craft. It was also very impressive to see that Ken Eberle's team spoke very highly of him as an employer and a friend. It was clear that their was respect on all sides and that truly made our project not only high quality, but also very enjoyable. Well, as enjoyable as a live-in remodel can be! :)
Schedule - Unbelievable the way the stuck to the schedule. So many people told us "get ready for several months longer" (from their experience from other contractors). TO THE DAY, Kent and team they nailed that schedule.
Areas Of Satisfaction - We were really impressed that his team showed up when they said they would. We lived in the back of our house and never, ever did we feel "intruded" on. If they had a question, they would call us to come to the front of the house. So professional.
Additional Comments - You will have all of our referrals. Great experience.
Areas Of Satisfaction - The whole process exceeded my expectations. I would highly recommend Eberle Remodeling to others.
Areas Of Satisfaction - We took a long time making decisions on our latest project. Kent was very patient with us.We received a schedule before the project began and they kept to it. The Production Manager: Shannon is outstanding. He kept us informed daily on who to expect and when and he was quick to return messages from us if we had questions. All of the Eberle team are polite and people you are comfortable with having in your home.
Lead Source - I met Kent at the home show. It took me about 3 years to finally jump into our first remodel.We've used Eberle for three jobs over a long period of time and haven't even considered going to anyone else since the first project.
Areas Of Satisfaction - I was most satisfied with the caliber of their craftsmanship, it was top notch. Their willingness to think outside the box to help us create something that was unique was also great.
Additional Comments - I think the staff is extraordinary with high integrity. We felt 100% comfortable having them in our home even if we were not here. They were also very considerate with our dogs, they were also making sure that they were out of harms way during the job.
Areas For Improvement - They didn't fall short. They met a very high expectation established by previous work done for us.
Areas Of Satisfaction - They are truly a pleasure to work with, making the project period very different than the stressful ordeal others have described for their remodel projects.
Additional Comments - I am aware that answering all the questions with a "4" may sound like I didn't think through each question and answer. I did! They are just that good.
Areas Of Satisfaction - This was our second remodeling experience with Eberle Remodeling. Kent Eberle and his team of professionals did an outstanding job in all areas of our home project, especially in their commitment to putting the customer first. They were respectful, conscientious and prompt in their follow through. We are very pleased with the results!
Additional Comments - A remodeling experience can be stressful and disruptive, given the general nature of the work. Trust in one's contractor is VERY important. Eberle Remodeling is contractor you can TRUST.
Additional Comments - Eberle Remodeling did a great job! Kent has put together a exceedingly competent and conscience team. We couldn't ask for anything more from a contractor. They have us now as client for life!
Areas Of Satisfaction - They did what they said they would do and beyond, if needed. The results were outstanding quality.
Additional Comments - All the folks we worked with were great people and extremely professional. We love Eberle Remodeling.
Areas Of Satisfaction - Quality of workmanship, design satisfaction
Areas Of Satisfaction - Quality of work and ability to get work done on time.
Additional Comments - We are extremely pleased with the remodel of our master bedroom, master bathroom, and office. Everything turned out beautiful and better than we had expected.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Eberle Remodeling as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys