Construction Quality - Extremely satisfied with the workmanship. Excellent craftsmen did a fantastic job matching existing interior and exterior changes to existing.
Areas Of Satisfaction - The design concept versus the completed projects were right on. Our completed projects are beautiful.
Additional Comments - Kent and company are amazing. We definitely plan on using them again for future projects.
Areas Of Satisfaction - Organization. Gorgeous work and vision. Less dust than expected!
Expertise - Comprehensive remodeling services delivered professionally, personally, and flawlessly. Large project consisting of master bath, master bed, half bath, laundry, and kitchen. Some structural changes and electrical and plumbing updates too. They handled all of it exceptionally well from design to execution.
Professional & Organized - Exceptionally organized, with binders of documents and guidance on the process from beginning to end.
Schedule - Detailed schedule provided in advance. Unexpected changes and minor delays did not derail the agreed schedule and the team delivered all services on time.
Budget - Kent discussed budget at our first meeting, which enabled us to develop a realistic and affordable plan from day one.
Construction Quality - Excellent craftsmen on the core team and subs all delivered fantastic quality.
Communication - Most responsive and accommodating team we have encountered. Made the project smooth and pleasant.
Problem Resolution - All issues that arose during the project were quickly and effectively resolved with good communication and collaboration with the team.
Clean & Safe - We were surprised by how dirty it wasn’t! The team did a great day to day job keeping things clean and organized to help us stay comfortable since we lived in the portion of the house not being worked on.
Employees & Subcontractors - Kent’s core team were all respectful, polite, helpful, and friendly. In addition, their skills and talents were all able to shine during different phases of our project. They were a pleasure to have around our house for several months. They were all also very kind to our two dogs and curious toddler! All of Kent’s subs are long time colleagues. They worked well together and they always adhered to Kent’s standard and respectful job site rules.
Value - Overall, our money was well spent on a perfectly planned and executed project that exceeded our expectations.
Trust - If something is promised, the team delivers.
Punchlist - Punch list completed quickly and effectively.
Recommend Builder - Without reservation, we would hire Kent and his fantastic team for any home improvement project…and we intend to do just that in the future.
Areas Of Satisfaction - Sticking to both budget and plan, exceeding expectations, and providing subs that were responsible, reliable, and delivered great work.
Additional Comments - Kent and his team bring extensive experience, a high level of professional skills, and a friendly and positive attitude to the table. Don’t hesitate to give them a call for your project.
Professional & Organized - Every trade that came into my home was professional and left the job clean at the end of the day.
Construction Quality - We are so happy with the quality and workmanship.
Communication - Throughout our project communication was key. I received 100% feedback on all of my texts and emails.
Clean & Safe - This was one of the most important areas to me. Eberle went above and beyond on keeping my home (the job site) clean.
Employees & Subcontractors - I cannot speak highly enough regarding the employees and subcontractors of Eberle. Every single trade every single person that entered my home was polite and always had a good morning and a smile for me. This truly meant a lot.
Value - The cost versus the finished product 100% happy!
Areas For Improvement - Believe it or not there is not one area where they fell short of my expectations.
Areas Of Satisfaction - Eberle exceeded my expectations on so many levels. I did not really know what to expect from a remodeling job but I know this, I was beyond pleased with every aspect from beginning to end.
Trust - We trust every member of the team who worked with us. Our neighbors also mentioned often how courteous and diligent the team was.
Areas Of Satisfaction - Kent exceeded our expectations in the most important area - people. Kent himself is incredibly reliable, analytical, and a solid resource and advisor. Kent’s team is also incredible - we particularly appreciated everything Shannon and Marco did for us. While we knew anyone on the Eberle team would be very responsive to any of our questions, Shannon took clear lead to quickly and thoroughly resolve any substantive items.
Areas Of Satisfaction - Kent, Shannon and the team were amazing. The design and product selection processes were creative, practical and honest. My ofd ideas were incorporated and made into something beautiful T
Areas Of Satisfaction - Great quality of work, strong planning process, stayed within budget, project completed on time, staff wonderful to work with, frequent and quality communication from Project Manager, worth every penny based on all that goes into a remodel and all that can go wrong. The Eberle staff answered all the questions we presented to them and they made quality recommendations for simple things that made the outcome even more extraordinary. Planning was the key. Yet, they had the flexibility to make some additions to the plan that we made at certain points and still finished on the original date.
Lead Source - We used the Eberle Team 18 months ago for another major project and they exceeded our expectations so we enlisted them again for a smaller kitchen remodel.
Additional Comments - I have worked with several excellent Contractors over the years. However, I have found the process that Kent Eberle uses to make the magic happen, his business ethics, and the team he has built (internal staff, sub-contractors, and vendors) makes Eberle Remodeling, the absolute best run remodeling company that I am aware of in the Greater Sacramento area. If you don't consider them for your next remodeling project then you've missed the chance to have the home you've always wanted and deserve. Believe me. They are worth every dollar!
Expertise - From the first appointment to the final inspection, they had the right people doing the work correctly the first time.
Professional & Organized - It was wonderful to have a very detailed book to follow along and know what to expect and when to expect it.
Schedule - Right on Time.
Budget - Only money we spent beyond what what budgeted is when my husband and I decided to upgrade switches and add a fan in the living room.
Construction Quality - Love my new kitchen. Love the hardwood floors, cabinets, everything better than I could have imagined.
Communication - Can’t say enough good things about Shannon. Always updating us and coming by to do work or just check on things. Kent also came by routinely.
Clean & Safe - Sign in the kitchen instructing all workers to clean up after them selves. And they did.
Employees & Subcontractors - Love them all. Friendly and diverse and we loved getting to know them all.
Trust - I’d hire them again in a heartbeat.
Lead Source - This is the 4th project we have used Eberle Remodeling on.
Additional Comments - I love working with the Eberle Remodeling crew. I first used them back in the early 90's. I was very happy with them then as well as now!
Areas Of Satisfaction - End Results are perfection. Crew and communication is outstanding.
Additional Comments - We have had such great experiences with Eberle that we have done four projects with them.
Areas Of Satisfaction - The Eberle team was awesome! From the subcontractors, to Kent, to the Project Managers (Shannon). Five STAR customer service all the way.
Additional Comments - I can't wait to hire Eberle Remodeling to do my upstairs next year. :) Great experience all the way around!
Recommend Builder - Absolutely. Kent and his team are by far the best contractors we have ever worked with. I would not even consider working with anyone else for future projects.
Additional Comments - If a bathroom remodel can be fun, then this was just that. It can be quite disruptive, but Kent and company minimized that. It was fun to watch it all come together. We adore our master bathroom and bedroom now. They had the vision and professionalism to make it happen.
Construction Quality - I would add more stars here if I could. Eberle is the gold standard. Kent knows how to do things well and will guide you down the right path - he takes great pride in the work his company does and won't even consider cutting corners or doing sub-par work or using cheap materials. I believe that when it comes time to sell our home that it will be a selling point that we used Eberle Remodeling on the addition.
Clean & Safe - I was very impressed with how clean (and safe) Kent's team in particular kept the site. They were very mindful of the fact that we had a young son, which we really appreciated. They were also really sweet with him - he was really interested in what they were doing and they were super kind and friendly, showing him what they were doing in a safe way.
Trust - Kent is unquestionably honorable. It's clear that doing business honestly and well is who he is.
Areas Of Satisfaction - I didn't expect to enjoy the Eberle Remodeling team as much as I did, or get as much quality, useful advice from them, and I was very pleasantly surprised by how the need for the replacement remnant was handled.
Lead Source - I searched for local contractors with the certification for aging in place design, then I asked about several on NextDoor and got the most replies, all positive, for Eberle Remodeling.
Areas Of Satisfaction - Totally respectful, professional and kind employees who knew their stuff and were a pleasure to work with
Areas Of Satisfaction - Eberle Remodeling has a great design/build concept. From the planning of my remodel, to the choosing of all the materials and on to the day-to-day process of the remodeling process itself--everything was well-organized and the communication between myself and the Eberle team kept things going smoothly. As the job progressed, there were some little things I wanted to add to the job and these were quickly addressed and incorporated to the rest of the job.
Areas Of Satisfaction - Adherence to timeline, professionalism of staff and subs, and quality of execution
Lead Source - Having seen your signs in the neighborhood and spying a homeowner standing by one on her property, I took the opportunity to talk to her about her Eberle experience. That was all it took; that, and seeing the quality of her Jerry King cabinets...
Areas Of Satisfaction - Excellent, clear and prompt communication. Quality workmanship
Areas Of Satisfaction - Professionalism, courtesy, respectful and friendly
Areas Of Satisfaction - Professional, courteous, on-time, organized and experienced...Eberle Remodeling is all of those things and more.
Areas Of Satisfaction - This is our second project with Eberle Remodeling. They are very professional, extremely responsive, and totally trustworthy. We would not even consider using another contractor for future projects.
Areas Of Satisfaction - Everyone on the team is knowledgeable, personable and takes pride in their work. Everyone worked hard and kept to the timeline and budget originally decided on. We couldn't be happier with the results and we will continue to recommend Eberle Remodeling to everyone! Thank you!!
Areas Of Satisfaction - The team!! Contractors, subcontractors, etc. were ALL pleasurable, trustworthy and professional. Quality is so consistent with Eberle Remodeling!
Areas Of Satisfaction - The planning process was a strong point. Going through details up front with Kent was very helpful. We also learned a lot from selecting products from the designated vendors. The quality of the work was excellent. Shannon, the Project Manager did a great job of keeping the schedule moving and was responsive to all of our questions. Shannon is also very knowledgeable and we were able to work with him to address small issues that always pop up in a remodel like ours. There were no big surprises in terms of costs. We had a few change orders but we initiated all but one of those. All of the Eberle staff were skilled professionals, courteous, and hard working. The vendor staff also did good quality work.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Eberle Remodeling as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys