I am a prior customer of Durasupreme for a total house remodel (and informed the regional and VP of sales) and had been impressed by the quality of the product, so when were remodeling a bathroom, we chose this company again. We ordered ~$12,000 worth of cabinets in APR21 with a delivery date of 4-6 weeks and informed the contractor who demolished the current bathroom. Approximately 1 week after doing so, the local vendor informed us the delivery date would now be AUG21. The vendor complained to Durasuprems and was able to wrangle a JUL21 delivery date. The real issues began with the delivery of this order, marked as complete and inspected by Durasupreme. Evidently damaged doors, a missing door, mismatched panels and a mirror that had the mounting holes drilled on the incorrect side constitutes a complete and inspected product at Durasupreme. The local vendor was contacted and finally weeks later the replacement and original parts arrived. As one would expect, the contractor who had to return to the jobsite on 2 additional occasions charged fro his services. When I contacted Durasupreme to inquire about what compensation was in order, I was met with a cacophony of gibberish that they had met the warranty and also it was “industry standard” to ship an order with missing or backordered parts. That would have been nice information to pass on the the vendor or the customer perhaps? After numerous calls and emails, I finally was granted a call with the vaunted VP of sales, who after spending 10 minutes telling me how great his company was and all the meetings they had over my issues with this order, flatly denied that any funds were due in spite of this laughable production issue and customer service. Do yourself a favor and find another cabinet company as Durasupreme now delivers supremely priced products, 3 Stooges level handcraft and abysmal customer service
I enjoyed working with Mark as he knew what I was looking for. He got the job done sooner then what was expected.Thank you for the great service!!
I can't say enough positive things about Fresh Coat of Eden Prairie. My sister referred them to me after her great experience and I am so glad she did. We were under a time crunch moving into a new place and Jerry juggled his scheduled to get my place done before the move. The workers were friend... more
I felt they were professional, communicated well and quality of their workmanship is very high.
The roof looks great, we're very happy with it.
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GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Dura Supreme Cabinetry as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys