From the beginning of the process to the end, it was an excellent experience, we have gone to other remodel properties, and this is by far the best experiences I've had. The end result was exceptional and met all our expectations; the best part is they involved us in the decision process from the beginning. If there were any issues, they were immediately addressed through personal contacts with the design team and resolved quickly, and to a mutual satisfaction of both the contractor and us. I can't say enough good things about them. They were excellent.
They did a very nice job. Our house looks beautiful, and we're very happy with it.
They are very personable and really responsive. The workmanship is excellent!
Additional Comments - Natalie and Santos were absolutely the best to work with
Initial Meeting - It was all new to me so I had lots of questions and concerns due to no experience in the process, terminology, cost parameters, etc. I was also dealing with an open insurance issue from water damage issues in the same bathroom/great room involved in the scope of work.
Material Selection: Plumbing & Appliance - appliances N/A but received help with areas I was unfamiliar. The design team took the lead on floor tile which we designed the master bathroom around, cabinet color selection, paint color, plumbing fixture finishes, My selections with their design guidance ended up being used for shower tile, marble countertops. Fortunately I had time to shop now and I did a lot of shopping! Had I not been retired not sure how much longer the selection process would have been. I very much appreciated their input and feedback on items I selected to help give me the confidence that we were on the right track with the selections.
Material Selections: Cabinets & Surface - I appreciated the design teams flexibility and patience in working with me to realize my passion for re-purposing and using older materials in a lot of the design. I may be more obsessive than other clients about this but both Natalie and Beth were great to work with in this area.
Selections Process - Having been through it once I think it will be much easier the second go around. There are way too many design options out there on every little decision that is required and I appreciate Natalie and Beth help narrowing down the selection and helping me to make a sound decision that is both aesthetically pleasing, environmentally friendly, highly functional and thoughtful for ergonomics and aging in place, not to mention budget $ (so many elements ...all of which are important)
Design Matched Final Project - better than expected which is a good thing. I had a hard time visualizing the end state from the drawings and specs so it was a pleasant surprise to see it all completed and better than what I was visualizing in my head. The realization that I ended up with a view from my shower was a total, complete happy surprise.
Scope Of Work - I was not familiar with a lot of the terminology so I had lots of questions which the team patiently answered more than once. I appreciated the contract approach of material allowances since I was under an insurance constraint. I think it worked out well.
Project Manager Professionalism - Bill was all I could ask for, plus some. He was highly communicative which in my view is highly important, he held my hand all the way and I appreciate his attention to detail, and follow up and follow through. He kept notes just as I did so we together tried to stay on top of and ahead of any issues. It worked well.
Trade Partners Professionalism - One instance of smoking outside and lunch trash but it was resolved. thx
Schedule Timeliness - Ahead of the written schedule which was a nice outcome in spite of both the rain and dealing with the electrical roof issue which I knew needed to be driven to a root cause corrective action to avoid the "roof mast leak issue" in the future.
Punchlist - Excellent follow up and follow through by Bill and Ramon and his team!
have and will.
Custom Design & Construction did a wonderful job on the remodel of our house. Their process is straightforward and streamlined, and best of all, they finished on time.
Additional Comments - Working with Ernie and his crew was especially rewarding. The care and professionalism that they brought to every step of the way made this process very smooth. I also appreciated that Ernie let me know why there were necessary delays when they came up and how long they would take.
Custom Design & Construction went above and beyond our expectations! We are so fortunate to have had all these amazing people making our house simply beautiful!
Additional Comments - THANK YOU ALL SO MUCH!
Additional Comments - Randy was really great and made a concerted effort to move up the time to complete our project considering our sons health issues. He made it very easy during the construction process and kept us very well informed. If we didn't hire CD&C our project may have taken much longer to complete (especially with our sons condition). Although the cost of the project was more than we anticipated it was pretty stress free. Piece of mind is worth paying for and overall we are very happy in our beautiful space. Thanks Cd&c
Project Manager Professionalism - We were very pleased with Randy. He did an excellent job!
Additional Comments - The entire team was amazing. Especially Santos, Beth, Mario and Mario. We are already planning to hire custom design and construction to remodel our upstairs. We can't thank you enough!!
The designer and builders were able to remodel and modernize the master bath while preserving some of the old, handpainted Mexican tiles, that we loved, into the new design. Very personal and pleasing results,
Additional Comments - Melessa Humiston is an excellent listener and really picked up on what my wife and I were going after. The designs that she and Custom Design and Construction came up with really showed that understanding. Melessa has good people skills -- walking us through the remodeling process and all the logistical and emotional things that come up.Kudos also to the site manager, Santos, and his crew. I saw and felt like our home was respected and the quality of their work was top-notch.
We were extremely pleased with our overall experience with Custom Design and Construction! They are a very talented, total-design firm that pays attention to EVERY detail! They worked with us from conception to completion and made it so easy for us as working professionals. The entire team really got to know us personally to find out how we live and what we like. They offered us many options to choose from for every room in our entire-home remodel. The designers suggested ideas we would never have thought of, and when it all came together, it was gorgeous! They helped us as we lived in one portion of our home while other portions were being worked on. The team provided appliances and amenities while "camping out" to make it easy and fun. We never felt scattered. We were safely and professionally taken care of under one comprehensive umbrella from beginning to end. The design team, contractors and workers were all very, very polite, considerate, clean and so very pleasant to work with! We highly recommend Custom Design and Construction to anyone looking to improve their home in a classy and efficient way!
Problem Resolution - The construction team went out of the their way to determine the cause of the igniter clicking on the new cook top oven range appliance. This was on a weekend when the staff was not schedule to work. Extremely comforting when you can call someone during off hours.
Custom Design was extremely flexible and accommodating about our schedules and constraints. Almost immediately after design work commenced, we had a severe medical issue that interrupted the project for months. Custom Design worked with this situation and easily started where we left off after we had a medical clearance on our issue. There were basically two crews working on our project, an initial (rough work) crew and a finish crew. For the most part, once the design and drawings were done, we procured the visible materials and worked directly with the crew on our likes, desires, tweaks, etc. This kept the project flowing. Several months after the project was complete, we still love it!!!
Additional Comments - We had a great experience with Custom Design & Construction. We had no problems. The workers were wonderful. We love our kitchen and remodel.
They made it very easy for me. I came in with a limited knowledge of the design process, and they presented a wonderful design for my project. I'm overall very pleased with them, and I look forward to working with Custom Design and Construction in the future.
Our remodeling project was perfection from beginning to end. The designers included everything we wanted, they offered a selection of materials that made choosing final products very easy, the contract was clear and followed to the letter in every way during construction, the craftsmanship is outstanding and we are thoroughly enjoying our new master bath!
Selections Process - This was the first time we had worked with professional designers on a remodeling project and it was a wonderful experience! After seeing our home, chatting with us and going over some design photographs I had found, they came up with the most amazing materials that perfectly suited our project.
Custom Design & Construction provided a professional experience from start to finish. Our project was completed on time and on budget, and the finished product was exactly what we expected. We are delighted with the work. Custom Design and Construction will be our first choice for our next improvement project!
Additional Comments - EVERYONE I dealt with at Custom Design and Construction was friendly, courteous, and very professional.
Likely To Recommend - We are using them again on another project.
Additional Comments - An excellent experieince and a great company to work with.
Fresh Coat Painters did an excellent job. It was a pleasure to work with Jason and we appreciated his input as we made the final decision about the paint. In addition, Alex, the painter, did fine work. He was on time, the workmanship was excellent, and it was obvious that he takes pride in his wo... more
They were great.
I was completely satisfied with their price, their work and their service. Everything was professional...........
Learn why professional home builders and home improvement contractors join our community of quality.Get started
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Custom Design & Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys