Wonderful company to work with.
They were excellent. When we returned, they had really cleaned up the dust
Project was done on time and professionally.
Did all they promised. Made sound and timely recommendations.
The whole crew.
They did an outstanding job refinishing my floors
Sand free did an awesome job, my floor is now beautiful and I am more than satisfied with the quality of work , they showed when they were scheduled and were completed the work as promised, I would recommend them to anyone needing to have their floors refinished
Very knowledgeable, friendly and clearly a community partner. We have historic buildings, and they did great work accommodating the unique building needs.
they were the worst. I had this company to come back three times and they still could not fix the problems
Terrible quality. They do not stand behind their work
Great work and communication.
I have already recommended them 3 times so far
I was not told beforehand the the scrubbing process would open up many gaps that had been filled with putty or other filler. Given the high price paid, filling these gaps should not be left up to the customer.
I was very pleased with the work that was done. Kitchen floor had to be ripped up to sub floor. New hardwood floor was stained and woven into rest of floor. looks like it always has been there.
Colonial Floors / Sand Free has performed several projects with our firm (we are professional remodeling contractors) and I have always been very pleased with their degree of communication and detail concern. Their crews have interacted very favorably with our clients in their home. the finished work has always been beyond reproach. Their prices are higher than some others in the market, but their ability and willingness to meet their commitments has always been the value added which offsets their higher prices. In the home improvement business, one becomes accustomed to contractors doing mediocre work, communicating poorly or otherwise failing to meet their commitments. These are simply not an issue with Colonial Floors / Sand Free.
Great professional service from start to finish! Our floors look amazing!
Really enjoyed our experience with the team. Floors look fantastic and they took what was a pretty rough project, and made it seem like new-ish floors. Highly recommend them.
We did have an issue that was not expected, but the staff was quick to get an experienced person in that field to do a wonderful job on the issue.
showed up when they said they would. did a great job. even worked on the weekend to finish up job.the work was well worth the money.
We were very pleased with the refinishing that SandFree performed on our oak flooring. They showed up on time, did an excellent job, and finished on schedule. They also checked back in with us a couple times after they finished to make sure that everything was satisfactory which it was. Thank you, SandFree, for an awesome job!
My floors look fabulous and are holding up beautifully.
These guys are the real deal. Professional, clean, timely, and their floors speak for themselves
Very Professional, Excellent Work, Evan Silverstein and his staff provided excellent customer service.
Excellent work. I would recommend them highly.
I would never use this company ever again.
They really did a fabulous job and I'll call them to do another job.
I was really shocked at how clean they kept everything after the job was completed.
I'm a contractor, which is why I use them all the time. My son will probably use them. He's moving into a new house.
Evan provided exceptional service.
It was a spectacular job and I was very pleased with them. A friend of mine went to work for them, so that's how I got their name.
They are very professional and I would highly recommend them!
SandFree kept me well informed, so my expectations were met. I was most satisfied with how they kept me informed and the quality of their work.
Everyone at SandFree was very, very professional.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Colonial Floors of VA - SandFree of Richmond as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys