Lack of consistency from office/ salesperson/ construction service manager
The design and construction of the pool were both perfect. Follow up customer service appears to be non-existent. I’ve waited several weeks before providing information to this survey while waiting on a repair for leaking pipes between the pump and the filter. The customer service is virtually non-existent when it comes to getting a problem resolved. It is now November 21, 2019 and I’ve been calling and emailing Catalina since the end of October so that I can have this problem fixed. I had a winter pool closing scheduled for November 22 but that will have to be moved to an unknown future date. Bottom line, the customer service is horrible and if I had a do-over, I would not pick Catalina.
Catalina Pool Builder's communication is horrible.
The main reasons I would not recommend is very poor communication
Very satisfied knowing what they do professionally way thank you Catalina
Only if you are a patient person
I would rather pay more for a better company that is more responsive and use their own crew
Difficult question for us. Our answers to the below questions will explain this response.
Make promises they don't keep, they do not respond to issues or concerns in a timely manner, they don't give you all the info you need to know. They blow you off and tell you to take care of things yourself. It has been over a year and I am still trying to get them to address issues.
Once they started never really heard from Catalina . I had to call them each step to see when next process was going to happen sometimes it took weeks in-between
I referred a coworker and after the contract was signed, he could no longer reach anyone. After a month, he had to cancel the contract because his questions, concerns were not addressed. If I recommend Catalina, it would come with a disclaimer, just as the person did who recommended Catalina to me.
The customer service was very bad.
The entire process was poorly managed, there seems to be more concern with selling rather than building pools.
There was poor communication during the whole project and delays from the poor communication.
Catalina Pool Builders had good service for pre and during the installation, but mixed responses for the post-installation.
Catalina Pool Builders has poor communication skills. They also don't give proper receipts.
The customer service, timing, and process was horrific.
Catalina is the worst contractor I have ever dealt with my entire life. I am an Operations manager for a nation wide construction company and have been working at the same company for 32 years.
The pool looks nice but the service was bad. They did not meet any of the deadlines and had no follow-up. I was the one monitoring the construction of the pool and it took much longer to be finished. The quality of the pool is good but having the pool built was terrible.
The work still hasn't been finished and the lack of communication.
Not likely, I had no idea that I would be the contractor and have to deal with so many outside service provides.
Their communication skills needs to be improved. Takes to long for anything to happen. Had to sent multiples emails and endless phone calls to get something moving. Each single step was a nightmare.
Catalina pools has the worst customer service we have ever dealt with. Our pool is 1year old has multiple cracks & we have waited over a month & still nobody haa looked at it. So therefore it is June 2 & our pool is still not open. Extremely disappointed & would never recommend Catalina Pools.
It took over a year for Catalina Pools to complete the job. Workers continuously showed up without warning. Workmanship on coping and waterfall repair was good. Everything else was suspect. Pool pump did not work when trying to start pool.
We are completely satisfied with the quality of service and workmanship in the building of our pool. We would use catalina pool builders in the future.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Catalina Pool Builders as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys