In my last response, I advised that a solar light "disappeared" when your crew was working on my house. I received no response. Also, I spoke with Chris and told him the gutter in front of the garage was not catching all of the rain water. I heard nothing then weeks later Chris went to my home without telling me and called me and left a message that he has there to fix the gutter. He said he did not know which gutter he was to fix although I told him on the phone when I first contacted him that it was the front of the garage. The phone message was left on my house phone while I was working so I did not get it till that evening when it was too late. I called Chris at least two times to reschedule but he did not return my calls. Now there is an interior leak over the kitchen window over the sink. I am curious whether anyone reads customers responses to your surveys because I have yet to be contacted in response to my previous responses.
James and John. Dont know the names of the others in charge of the job but they were great too.
Total roof removal (two layers) and replacement.
I have already referred you guys to like 5 friends.
All out fantastic job. I work with roofs, I have a crew of 5 to 10 guys, and my guys couldn't have done the job they did in the time they did it in.
Still waiting for back door to be repaired was ordered and came in about 3 weeks ago but they still have not found the time to install. This company is terrible
They were great before the payment. After the payment, they disappeared.
Awesome work and when a minor problem occurred the company (James) came out immediately and fixed the problem...They don't just put on the roof and then leave..you know you can call them and if you incur a problem it will be looked at immediately...refreshing to see they stand by their work!
Only time will tell if the quality of my new roof is as good as I think it is. I do know that Cambridge was recommended to me by a friend and his roof was put on a few years ago and he is obviously pleased. The roof from where I stand looks great.
The estimate process was really great and much more than she expected.
Very grateful with the experience and project.
All of them! They were amazing. They did such a great job. It was amazing.
It's a great company, and I think people should know that. It's hard to find good professional people to do work on your home that are always there and is on time. They were just amazing
Came out to fix storm repair, ended up replacing roof without a letter stating it was storm damage. Went on for weeks.
Everything was great, and quality work. The crew even fixed the side of the garage that had termite damage, this was a surprise. Very good work ! Thank you.
Cambridge did good work at a fair price.
Highly suggest this company...professional and answer calls immediately!
Great company who cares about their customer's satisfaction!
The salesman was wonderful, the work was quality work, and we really appreciated the timeliness and the communication involved in the transaction. We were very happy with overall result.
They did outstanding work and surpassed all of our expectations.
The tear down of the old siding wasn't done as best as it could have been. The salesman was excellent. The finished product was excellent.
Would absolutely use again and highly recommend.
Out of 7 estimates Cambridge was in between based on the quality of the product used, layering and craftsmanship.
They left some leftover materials and did not tell me what to do with it.
They promised me two days, but they did it in one day.
Cambridge Exteriors is a very professional company, their work standard is excellent!
They are very professional, they resolved any issues, and they completed the work on time.
Marc was very professional and the guys were very polite. They were there with my wife by herself and she said they were trustworthy and professional.
They are really professional all the way from beginning to the end. They are courteous and they are all intelligent people. There was no problem. They came in to do the job and you would not have known they came in. I have been in construction for 48 years and worked for a roofing company and I have never seen anyone better than Cambridge Exteriors!
The staff at Cambridge was professional from sales to service and through to collection of payment. They follow an organized approach to their craft and that was appreciated. This was a refreshing change from a different local company we had used in the past who provided a much lower quality of service. This other company was completely disorganized regarding repairs, providing responses to inquiries, and accepting payments. I hunted for my bill for months with no success. Finally, over a year after the job was completed the bill arrived at my home. I honestly had forgotten about the bill by then. Having the negative experience in our past made working with Cambridge easy. Their organized approach and friendly staff represent their company well. We would recommend Cambridge to anyone in the local area who is in need of a roof replacement or any of their offered services.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Cambridge Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys